Tooled-Up.com Reviews 

11,439
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, extensive product selection, and remarkably fast delivery times across various orders. Consumers often mention that the online ordering process is straightforward, and items consistently arrive promptly in excellent condition. Many buyers state that customer support responds quickly when questions arise. Conversely, a small portion of people felt dissatisfied due to occasional delivery mishaps, missing shipments, or receiving defective items that required extensive follow-up. A few consumers additionally noted receiving excessive automated update messages, experiencing minor product disappointments, or dealing with careless couriers leaving parcels exposed during bad weather conditions.

What people talk about most

Order

Customers consistently note positive experiences with order processes, highlighting that items are very easy... See more

Service

Customers had positive experiences with service, frequently praising prompt delivery and an easy ordering... See more

Price

Reviewers highlight positive aspects of price, frequently expressing satisfaction with the competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Received regular email updates (without having to chase for them myself) on when out-of-stock items would be back in stock and available for shipment. Really impressed with a company... See more

Rated 5 out of 5 stars

Was struggling to find some decent T30 bits, Tooled up had them! Although there was a small delay due to manufacturing stock levels, customer services explained the delay and made sure my delivery wa... See more

Rated 5 out of 5 stars

I ordered a Bosch Cordless Hedge trimmer for Next Day Delivery, I checked the tracking with DHL the next morning (Fri) to discover delivery had been delayed until the next working day (Mon), I emailed... See more

Rated 5 out of 5 stars

First time using Tooled-up and was very impressed. Great range of products, competitively priced and quick delivery. They kept me updated throughout. Goods were exactly as described and arrived in gre... See more


Company details

  1. Tool Store
  2. also in
  3. Safety and Work Wear Store

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(11,439)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

First class company

First class company, so helpful. Goods ordered, arrived within a couple of days, fully tracked. Goods just as described. Can highly rec. This company

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

This was my second order. The website description of the products is clear and it was easy to find exactly what I wanted and to check that it was the right product (I needed a replacement battery pack; I already had the equipment and the battery charger). The order was dealt promptly, I received emails updating me on its progress, and it arrived on the promised date. Will definitely use Tooled-Up again.

October 13, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Refused a legal cancellation

I cancelled an online order in writing within 14 days after testing the sprinkler once and finding it didn't suit my water supply. Tooled-Up refused the return because the item had been "used", even after I pointed out their legal obligations.

Under the Consumer Contracts Regulations 2013, a retailer can deduct for any loss in value from use but can't refuse a cancellation, and their own Terms of Trade (clause 5) say the same. Don't expect them to honour your statutory rights. If it happens to you, contact Citizens Advice or Trading Standards.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

From order to delivery could not have gone smoother, goods arrived in pristine condition and in good time, 👍

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Tooled Up - Huge range of tools and sundries.

Tooled Up have a very extensive range of tools and sundries. I ordered 125mm sanding discs for drills. The order arrived promptly. I can recommend both Tooled Up and Stanley 125mm sanding discs which are of very good quality. I will use Tooled Up again.

September 10, 2026
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Tree pruning made easy !

Quick delivery , quality item and a courteous customer satisifaction inquiry !
Five star service , yes probably six if ratings allowed !

August 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look