Tooled-Up.com Reviews 

11,412
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the competitive pricing of products, often finding genuine parts and a wide selection. Many consumers highlight the fast and efficient delivery service, with items often arriving quickly and well-packaged, accompanied by excellent communication and updates throughout the process. The overall service is frequently described as excellent, with many appreciating the reliability and helpfulness of the company. However, some customers also noted issues with delivery, including couriers leaving parcels exposed or problems with shipments not being received. A few other people also felt that items shown as in stock were actually back-ordered, leading to significant delays and poor communication.

What people talk about most

Product

People report positive experiences with products, often receiving exactly what they wanted, such as a hedge... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the excellent and... See more

Price

Customers had positive experiences with price, consistently finding competitive and fair pricing for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had bought a Black & Decker battery jigsaw from Homebase in their closing down sale. Battery didn't work & turned out to be from 2021. Tooled-up advertised the exact new genuine replacement at a s... See more

Rated 5 out of 5 stars

I needed a ¼" router collet for my Bosch AdvancedTrim Router. I'd already trawled th usual suspects and not found what I was looking for so looked here (by chance), found a genuine part easily, placed... See more

Rated 5 out of 5 stars

Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was despatched on 25/07/2025 and arrived by courier on 28... See more

Rated 5 out of 5 stars

Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highlands and items can take a while to be delivered.... See more


Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,412)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I ordered some gloves

I ordered some gloves
Item Quantity
Sirius Heavy Duty Welders Gauntlet Gloves (XL) 2.00
Portwest Heavy Duty Furniture Hide Rigger Gloves / A200YERXL (Yellow, XL)
These were on sale so I bought a few. Recently I had also bought a few pairs of Dewalt gloves from another company at £12 a pair, they were falling apart after two days use, the ones from Tooled up arrived in a few days and surprisingly they look much better quality at a fraction of the price so thanks guys. I’ve had a few bits from them over the years and always been reliable. Cheers

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Purchase.

Was struggling to find some decent T30 bits, Tooled up had them!
Although there was a small delay due to manufacturing stock levels, customer services explained the delay and made sure my delivery was made very promptly once the manufacturer had stock to send them. Great service.

November 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Returned but not Refunded

Purchased a Einhill hedge cutter, 550mm arrive in unpackaged box.On testing very noise effected my tinnitus.
I returned in original packaging and did not receive a refund,on contacting they said to wait 3 to 5 days,
not received.2 x emails later informed box broken on return so No refund if I wanted it back to pay return postage. On receipt they accepted the return with out query to courier,being a pensioner £67.00 Loss is a lot for me. My advice is do not use the online service as return items not refunded,very unhelpful service.
Buyer Beware of TOOLED-UP.Com good at selling poor on service.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

This is a great Company

This is a great Company. I ordered a saw and it arrived really quickly. Communication from Tooled-Up is excellent and they have a great range of products. I will definitely order from them again.

October 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Not 'in stock' and have to chase

Ordered two items which were shown as 'in stock'. 6 days later I chased the order only to be told "I have spoken with our purchasing team and they have informed me your order has been slightly delayed coming into stock from the manufacturer. ". Items still show as 'in stock' on their site. I shouldn't have to chase to find this out and your website it wrong - not a good first impression!

October 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

The website was easy to navigate and find the items I wanted, the ordering and paying process was simple and seamless. The goods arrived swiftly and safely.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy service

Placed an order on Sunday afternoon. Delivery made Tuesday morning. Update emails received at frequent intervals. Competitive pricing. Plastic free packaging used for parcel.

September 23, 2025
Unprompted review

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