Tooled-Up.com Reviews 

11,412
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the competitive pricing of products, often finding genuine parts and a wide selection. Many consumers highlight the fast and efficient delivery service, with items often arriving quickly and well-packaged, accompanied by excellent communication and updates throughout the process. The overall service is frequently described as excellent, with many appreciating the reliability and helpfulness of the company. However, some customers also noted issues with delivery, including couriers leaving parcels exposed or problems with shipments not being received. A few other people also felt that items shown as in stock were actually back-ordered, leading to significant delays and poor communication.

What people talk about most

Product

People report positive experiences with products, often receiving exactly what they wanted, such as a hedge... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the excellent and... See more

Price

Customers had positive experiences with price, consistently finding competitive and fair pricing for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had bought a Black & Decker battery jigsaw from Homebase in their closing down sale. Battery didn't work & turned out to be from 2021. Tooled-up advertised the exact new genuine replacement at a s... See more

Rated 5 out of 5 stars

I needed a ¼" router collet for my Bosch AdvancedTrim Router. I'd already trawled th usual suspects and not found what I was looking for so looked here (by chance), found a genuine part easily, placed... See more

Rated 5 out of 5 stars

Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was despatched on 25/07/2025 and arrived by courier on 28... See more

Rated 5 out of 5 stars

Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highlands and items can take a while to be delivered.... See more


Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(11,412)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Good communication

This item arrived having been on back order. This company kept me fully up to date on the progress of the item.
Eventually arriving well packaged and on the date I was aware of through the superb tracking. Keeping customers informed,particularly in a situation like this, is so important. This company certainly achieved this.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Company to deal with.

Ordering my Einhell Cordless Scarifier from Tooled-Up was very easy and everything ran flawlessly. I placed the order on 6th march 2026, it was picked and packed on the same day, an invoice was received on the 7th March and it was delivered on 9th march by DHL.
I didn't unpack it until late on 11th march and found everything in order except for the fact that one washer was missing. I telephoned Tooled-Up on 12th and sent details via email as requested. I have received a washer plus spare today (13th). Very impressed.
Tooled-Up have kept me informed of every step along the way, right from the initial order.
I am very happy with the Scarifier and the Company and would not hesitate to use them again

March 13, 2026
Unprompted review
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Rated 3 out of 5 stars

Got what I ordered finally

Got what I ordered, finally. Took 4 separate dispatches depending upon whether products were in stock or not (all items showed as in stock so was a surprise that this was not the case).

I received 24 emails relating to my ONE order. Confirmation, picking order advices, despatch advices, should have received advices, requests for product review, requests for service review. UTTERLY INTRUSIVE AND EXCESSIVE.

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Would use again

When I first started to use Tooled-up to equip my ever growing collection of Bosh 18V all in tools I have found it easy to order. Orders arrive quickly, no problems, and the e-mail reports on progress is excellent.
Packaging was very good. Never had a reason to contact their customer support so all good.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Out of stock when I found this site

Out of stock when I found this site, but quoting the best price I had found, so I ordered and paid. Absolutely true to their promise - the vacuum was delivered as promised. It is my third now after about 7 years and is just so handy and flexible - just like its name!

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Good shop beware Bosch universal brush

Good price and fast delivery . Responded quickly to an enquiry by a real person. Id use them again.
The Bosch universal brush i bought was a disappointment . It does not come with all the possible brushes . I particularly wanted the melamine eraser pad. Thats another £10! for 3. They are not solid melamine foam ,look like sponge with probably some melamine mixed in. Any way it was useless. So I bought a magic melamine eraser in DIY shop the stains floated away and melamine wore away, they way it is supposed to. The bosch discs become very soft white sponge. Best to spend ££ magic erasers in the DIY shop .

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, genuine product, easy to order, very happy with everything, highly recommended, many thanks

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Would use again

Never used Tooled-Up before but the product (car hoover) was easy to order, arrived quickly, no problems, and the e-mail reports on progress were excellent. Packaging was very basic but it was in a good manufacturers box anyway. Never had reason to contact customer services, so can't comment on that.

January 30, 2026
Unprompted review
Rated 2 out of 5 stars

Bad Customer Service

Unfortunately, I have a bad opinion of this company, I ordered an order, it was sent and I did not receive it. I am reporting a problem by email that something is wrong with the shipment at DHL. Unfortunately, customer service is very poor. Maybe it's DHL's fault, but I need to be interested in what happens when I report the problem several times. Full Refund , I won't go back to them.

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

infrared patio heater

Very fast delivery and well packaged. Courier a bit slack and left parcel out in the rain in one of the worst storms for a while. Heater first class, gets my workshop warm and habitable fast and good investment. Wouldn't be without it

January 12, 2026
Unprompted review

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