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Toolmart Australia Reviews 1,980

•
TrustScore 4.5 out of 5

4.7

Tool Store
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Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting the speed and efficiency with which their orders arrive, often with free shipping. People are also very satisfied with the products, highlighting their quality and the competitive pricing. The overall service is frequently described as exceptional, with many consumers appreciating the smooth ordering process and good communication. However, some customers also noted issues with delivery times, mentioning delays or extended waiting periods for their items. A few other people also felt that communication regarding order status and delivery updates could be improved, especially when there were unforeseen hold-ups.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Product

Reviewers mention positive feedback about product. Customers are very happy with their purchases, finding... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Many reviewers praise the quick, efficient, and friendly... See more

Price

Customers consistently note positive experiences with price, often finding products at good or affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly I am rather impressed. Got metabo kit for way cheaper than almost places, was sent within two business days and arrived within five. For free standard shipping from WA that’s bloo... See more

Rated 5 out of 5 stars

I purchased online a Heavy Duty 5 metre Extension Lead 15AMP Lead 10AMP Pin Plug...It was for my vacuum cleaner at home...This is so I did not have to unplug and plug the vacuum cleaner at the wall... See more

Rated 5 out of 5 stars

Just the speed at which my product was ready,not necessarily anything else.at the end of the day they are onsellers making a profit off the ever suffering public who are getting rorted at every turn b... See more

Rated 5 out of 5 stars

Amazing service from the WA online team!! I called to confirm that all items were in stock prior to ordering, due to it being a present. The guy was awesome, let me know what courier would be used an... See more

Company details

  1. Tool Store
  2. Hardware Store

About Toolmart Australia

Written by the company

Toolmart Australia

Quality tools, service and parts for over 45 years

Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic. I was at work when my tools arrived at the maddington store and I wouldn't have made pick up on time. My wife collected the tools for me and when the staff saw my wife carrying our baby they tool the tools to the car for her.

March 31, 2026
Rated 5 out of 5 stars

Great experience

Great experience! I ordered some parts that unfortunately weren’t needed for my car. The team at Machter was very helpful in organizing the return, provided great follow-up, and processed a prompt refund for the parts I sent back. I would recommend Machter to anyone looking for high-quality parts at affordable prices, along with excellent customer service.

March 26, 2026
Unprompted review
Rated 2 out of 5 stars

Tools were as described

Tools were as described. But the order wasn't picked and sent until a few weeks later after I emailed asking where they were. So the job i was on was over before I got the tools I needed. It was my 3rd order with toolmart and I'm unlikely to use them again.

March 12, 2026

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