Appalling customer service. Long wait times after order placed with zero communication. Avoid at all costs. Won’t be ordering from them again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great selection, delivery a bit on the slow side but when I emailed they got straight back. Probably not great if you need the next day, but the tools are often a good bit cheaper than other sites so... See more
Only gave 1 star because there’s no option to give 0 stars. After being told that I had successfully cancelled my order because it taken so long to process I bought the item elsewhere, only to be tol... See more
Needed an urgent spare part so that I could continue with a job - in stock on the website. Over a week later nothing sent. Followed the instructions on the super hard to navigate website to inform... See more
Company details
Information provided by various external sources
Bestellen Sie Ihr Werkzeug online bei Toolnation. ?Günstige Preise ? Topmarken: Festool | Bosch | DeWalt | Fein | Metabo | Makita und mehr ?Gratis Versand!
Contact info
1.7
Bad
493 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a swiss company
Not a swiss company. Late delivery. Don't send packages together so multiple customs fees required. Don't have swiss plug. Save yourself the hassle and just buy in switzerland.
February 8, 2024
Unprompted review
Advertisement
57 EUR shipping for package 3kg to…
57 EUR shipping for package 3kg to Croatia... Unbelievable.. what a robbery.
February 7, 2024
Unprompted review
Don't trust delivery times!
I read the reviews on slow shipments and somehow thought it wouldn't apply to me since the product page said "1 to 3 working days"... but here I am, waiting for my order for weeks and support tells me it's going to take another month :(
October 19, 2023
Unprompted review
Scammers
Scammers! I was waiting for my order for a 10 weeks. And it came from Netherlands. Ended up paying import tax. Avoid!!!
May 28, 2023
Unprompted review
This is not trustworthy company
This is not trustworthy company. They deliver the products after months of ordering and customer service is very bad.
June 20, 2023
Unprompted review
Advertisement
Dishonest and Rude
They have terrible customer service. Even thought their website says .de they are not in Germany (is that legal ?) I tried to return a poorly made faulty item but was met with judgment and rudeness. I will never use them again. Will now use Amazon - they have a no questions, free return, full refund policy. No communication with snarky unfulfilled members of staff.
May 1, 2023
Unprompted review
Review for toolnationschweiz.ch: Avoid!
Review for toolnationschweiz.ch:
AVOID!
This is not a Swiss store nor a Swiss company. They clame to deliver within days but it's within weeks. When I wrote them because the delivery takes too long they cancelled my order.
August 12, 2022
Unprompted review
Delivery of order have not been done 60…
Delivery of order have not been done 60 days after ordre date and custumor service is as good as not existing. Do not order at toolnation - it is a disaster.
May 26, 2021
Unprompted review
Worst experience ever
Worst experience ever. Do not trust Tool nation.
I ordered a package and waited for 2 months to receive. Two months later has not even arrived at the hub. When you send an email they do not reply or reply with excuses. When i opened the case with PayPal they were quick to respond informing me that i needed to cancel the case with PayPal for them to refund me. Had i done that they would have stolen my money. SCAM!
Thanks to PayPal i was refunded.
May 12, 2021
Unprompted review
Advertisement
No problem, you can order !
3 orders on this website
Good price on items from a large amount of different brand (festool, milwaukee, dewalt, bosch, etc)
Every time the items were shipped and delivered in the right times
November 27, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.