Tools4Trade Reviews 

32,957
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and excellent product quality, often finding items at the best value. Many people highlight the fast and efficient delivery service, with orders arriving quickly and well-packaged, making the purchasing process easy and reliable. However, some customers also noted issues with their orders, including receiving incorrect products, missing items from kits, or misleading product descriptions. Additionally, a few people experienced problems with delivery for large items or faced difficulties with customer service communication when trying to resolve these issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality and functionality of... See more

Price

Customers consistently note positive experiences with price, often praising the fantastic and competitive... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the excellent... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting issues such as receiving the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Tool4Trade did have a 22mm spring for my pipe bender (unlike others) at a good price. I got a message on my DPD App saying that Toos4Trade had received my order - and I got to see an image of a load... See more

Rated 4 out of 5 stars

After several calls to Tools4Trade to chase my order each time being told to expect a call from the courier, to date no call from the courier and order not delivered. Very poor service. Thank you f... See more

Company replied

Rated 5 out of 5 stars

Rapid delivery & the odd rip their face off bargain I find on their site always arrives well packaged. I despise loyalty programs as a rule but I've built up loads of points with these guys beca... See more

Rated 5 out of 5 stars

Items all arrived next day and we purchased the excel tool set the tools themselves are brilliant for the quality. We had a slight issue with removing one of the battery packs customer service were qu... See more


Company details

  1. Tool Store
  2. Do-it-Yourself Shop
  3. Tool Wholesaler

Written by the company

Tools 4 Trade We have been in operation since 2003 and so you can be confident that our staff, website structure and operational procedures are well tested giving a very reliable service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(32,957)

1,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Bought a refurbished mitre saw

Bought a refurbished mitre saw, saw was not in working condition. Customer service on What’s app was hard work. Had to ask for courier label. Got reimbursed after ca. 1 week.

October 20, 2025
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Rated 5 out of 5 stars

Excellent Service and Fantastic Value!

Really impressed with Tools4Trade, my order arrived quickly and was exactly as described. The delivery was fast, the prices were unbeatable, and the overall value for money was brilliant. It’s great to find a supplier that’s both reliable and competitively priced. I’ll definitely be ordering again soon!

August 29, 2025
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Rated 5 out of 5 stars

Items all arrived next day and we…

Items all arrived next day and we purchased the excel tool set the tools themselves are brilliant for the quality. We had a slight issue with removing one of the battery packs customer service were quick and organised a return, then returned item quickly back to us. I’d say hands down best after sales service iv received. We will for sure be purchasing tools from your selves again customer service for me is key and your team were brillaint

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

fast delivery and best price on the web

Never heard of this shop before was initially skeptical but reviews online were good so chanced it with my recently ordered track saw, a bundle with exactly what I needed was the best price I could find on the internet, ordered on Friday expecting to receive the item the following week maybe on Tuesday. Sunday morning I get a courier notification and received my purchase, a lot quicker than advertised.
Will use again.

October 17, 2025
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Rated 1 out of 5 stars

Bought a wiha system 6 from tools 4…

Bought a wiha system 6 from tools 4 trade received item today great item unfotunately it was delivered by a useless company called DPD who delivered it to the wrong address, after chasing around houses i finally got it about 1 hour after delivery,complained to DPD an utter waste of my time,so tools for trade why does your company not complain to dpd on my behalf,i always got my tools from your hanwell branch and was always good,as the hanwell branch is not there anymorei dont think i will be purchasing anymore online as i do not trust DPD

October 25, 2025
Unprompted review
Tools4Trade logo

Reply from Tools4Trade

Hello
My apologies for the problems you have experienced with the delivery of your order. I will refer your comments to our DPD Account Manager.
Thank you for the feedback and I am sure DPD will use this information to improve
Kind regards tools4trade.co.uk

Rated 5 out of 5 stars

Excellent service!

Excellent service! As a home DIYer I was looking for some power tools. I came across Tools4Trade via a search on the internet. Bought my items and the delivery was super quick. Very well packaged aswell. Will definitely use again and recommend to anyone. Top marks! ⭐️⭐️⭐️⭐️⭐️

October 9, 2025
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Rated 1 out of 5 stars

SELLING NON-EXISTENT STOCK!!!!!

SELLING NON-EXISTENT STOCK!!!!!

24/10/25 at 09:30 I ordered a Metabo drill and batteries on line after speaking with an operative of Tools4Trade. This all went fine and I was told I should have my items by Monday 27/10/25. By 4pm on 24/10, had not been dispatched. When I called, I was told the drill I ordered was out of stock.
I was not given any other possible solutions.
I called again, on 25/10/25 to try and swap the out of stock drill for a drill they had in stock. So looked on Tools4Trade website and found a suitable replacement and called Tools4Trade. Only to be told the drill that was listed as in stock on their website was not in stock. The telephone operative confirmed this was exactly what happened yesterday.
I wish I had read the reviews on Facebook about this company as they are nearly all bad.
I now in the process of reporting Tools4Trade to Trading standards, as it would appear they are practicing illegally.

PLEASE STAY AWAY.

October 25, 2025
Unprompted review
Tools4Trade logo

Reply from Tools4Trade

Hello
I have tried to call you to discuss, but it would appear you are not happy to discuss with me.
Kind regards tools4trade 27/10/2025

Rated 5 out of 5 stars

Quick & competent.

Rapid delivery & the odd rip their face off bargain I find on their site always arrives well packaged.

I despise loyalty programs as a rule but I've built up loads of points with these guys because they're occasionally very competitive on price.
It's always a fast & drama free transaction.

October 6, 2025

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