Toolsvilla Reviews 133

Toolsvilla is a Disgusting fraud company, for God sake Don't by anything from it, Pathetic products , worst customer service even after sending they couldn't resolve the it seems they AI response
Order ID-GS11774876 We have purchased 3 LED Lanterns on 28th December 2025. one is Non Functional even after charging for 8 Hours.

Prepaid my order. But delivery not received after 25 days. Nor refunding my prepaid amount. Chor party

Worst website Worst delivery Worst customer service

Great experience... Nice product with value to money.

FRAUD FRAUD FRAUD It's a fraud company. I ordered a chain saw and received a bathroom cleaner the package weight written was .750 gm how can a chain weight so less. I made a package opening video in front of the delivery guy. After that I applied for a return sending them the full parcel opening and repacking video but the company didn't refund my money they stopped receiving our calls and never replied to my emails. This company is earning subsidy from government and looting the poor farmers and small workers doing 2* fraud. In the name of startup Chetan Khaitan fraudster. The government should look into the agriculture fraud and punish these people coz agriculture is related mostly to poor farmers and companies like the really destroy them.

Why I rated one star ..
1. Details of products are very less .
2. Images does not cover complete product
3. No product related videos
4. Mostly less known company products
So I yet not purchased any product from toolsvilla
5. I saw company reviews... mostly 1* raiting.. but i was shocked that it is unanswered by the company.. it means company is not serious about it's fame..
6. Most problems are related to poor service means buyers are in trouble.. and company doing nothing or poor management
7. Delivery is a problem
8. Defective products is a problem
9. Return is a problem
10. And the biggest problem company not doing anything significant..It's really sad

Complete fraud website. Ordered 3 no.smanual sprayer. Two were okay. One was completely defective. They are refusing to replace as 72 hrs have passed. This is a useless company and need to be reported to higher authorities for this type of fraud business.

I placed an order for a 16-litre agricultural spray machine on October 6, 2025 through Toolsvilla. Today is November 7, 2025, and I have still not received the product.

I have contacted Toolsvilla customer service multiple times (around 20 calls), but every time I receive the same response — “The issue has been escalated; please wait for 24–48 hours.” There has been no real action or update so far.

I was also asked to raise a support ticket via email, but even that remains unanswered. Toolsvilla continues to blame DTDC courier, whereas DTDC has informed me that the item has been marked as delivered, which is false. I have not received any delivery.

This indicates a serious lack of coordination and accountability between Toolsvilla and DTDC. The handling of this order has been highly unprofessional. Toolsvilla is a fraudulent company. Stay away

This is a fraud company. They sell damaged and poor quality products. ive ordered 2 times. both time the product i received was damaged on arrival. i emailed their customer support. and sent photos of the damaged product within an hour of delivery. they later cancelled my number saying that i need to send a video of the opening of the product.
Thye have poor customer service and lots of follow up.
Please DO NOT use toolsvilla.com.
i hope the some one takes this website down.
No replacement or refund.

TOOLS VILLA is fraud B2C company with No support of return and refund. Better stay away , still want to burn your finger than do not enter with any high value product on their website. Their so called customer care even refused to acknowledged unpacking video reported to them. On 10 October 25 placed online order for knapsack spray machine. later delivery was done on 26 October 25. The vendor from Jaipur dispatched one unusual old plastic box against the Napture Knapsack spray machine. . The complaint to this effect has been lodged on their website under customer review as, well email and WhatsApp and phone call but to no avail. They even do not pick up the phone and after repeated attempts, one ill trained lady Momita, instead listening to the customer grievance claimed accessories are with box ( which was not the case) . Even that old useless plastic box was fake with no level of Naptune make and refused to give contact details of higher-ups to escalate the matter. But they refused outright. Now left cheated with loss of money and time.

I purchased a motion sensor that was described as working both day and night, but after testing, I found that it only works at night. I reported this issue within 24 hours of purchase and sent multiple emails explaining that the product description was misleading. Despite my repeated requests to return the product due to false information, I have only been told to continue using it. I am requesting a return and refund based on the incorrect product description but they keep ignoring and saying us to use the product which has no use so I recommend not to buy from toolsvilla

Most un reliable website, even after one week not able to deliver for a fully paid product. ordered on 22nd, 23rd dispatched from Maharashtra, it is suppose to come to Bangalore, but the product is lying down in Surat, Gujarat on 29th. when checked on phone with Toolsvilla, she said its couriers problem, toolsvilla do not have hold. Bangalore is one of the most connected places in the country, its easy to come here rather than Gujarat, we should give - ratings One star also not eligible for this. Better to not order.

Very bad experience! Got the sealing machine with damaged packaging and wire coming out. Unsafe and poor quality — totally disappointed!

The return policy is too bad. Once order is placed, you can’t return if you change your mind. It’s better to buy from other online site like Amazon or Flipkart.

I had one of the most frustrating experiences with Toolavilla. I purchased the INGCO 20V Lithium-Ion Cordless Air Blower from them, and the product turned out to be defective. Initially, I was told the issue was with the charger, so I spent extra money to buy a new one. Even then, the blower didn’t work, and the batteries also failed.

When I raised a return request, Toolavilla flatly refused, leaving me stuck with a faulty product. I later got the product rechecked, only to find out that the new charger was also defective! This clearly shows poor quality checks and no accountability.

To make matters worse, their customer service is completely unhelpful and dismissive. Instead of assisting with a genuine problem, they denied responsibility and refused to provide a resolution.

I would strongly advise others to stay away from Toolavilla. They sell faulty products, refuse returns, and have zero regard for customer satisfaction. A complete waste of money and time!

I bought a Kalsi Hand Operated Juice Machine No. 9 With Rotating Handle for Orange, Mosambi for Rs 2495 from tools villa on 1/9/25. The product has multiple defects and has not met the promised quality standards. The issues I am facing are as follows:
• The handle of the juicer slips when I try to rotate it.
. The juicer leaks from the machine while preparing
• Sweet lime rind gets stuck inside the machine, requiring me to dismantle the whole unit to remove it.
• The vacuum cups at the base, meant to stabilize the unit, come off whenever I lift the machine.
• The overall build quality is very poor.
After compaining they shared me an instruction video for assembling the unit that video was not having any proper instructions even after informing the problems I am facing through call they were instructing me to make video of juicer and up load they were not responding to any of my concerns like even a lay man can understand like The vacuum cups at the base, meant to stabilize the unit, come off whenever I lift the machine.

A BIG BIG NO TO TOOLS VILLA
i just now lost 13k even after seeing all these negative comments

Product of imperium flour mill was forcibly sent to me as generic flour mill I had ordered was out of stock and as mine was prepaid order they said they will not refund but I have to select different order.
GS11692618 was my order and the product is diff from the one shown in pic. Manufacturer calls me and says picture is only for reference and we dont send same. There is no QA/ISO symbol and moreover it is giving shocks..and on checking we got to know body has current presence. Now manufacturer says once it's been travelled wire might have come out somewhere get it repaired.
I am 😭 for opting this toolsvilla..thinking go desi..I beg every one of you do not buy...this exists only to cheat people..please take care

Am requesting to take the product back without even giving me refund..bcoz every sec I look at that machine ..I am going 😡

I had a very disappointing experience with this website. They are highly irresponsible towards their customers. Queries go unanswered, commitments are not fulfilled, and there is no proper communication or support when issues arise. A customer expects reliability and accountability, but unfortunately, this platform lacks both. If you value your time and money, I would not recommend relying on this website. They need to seriously improve their customer service and take responsibility for the promises they make.