Toolsvilla Reviews 133

Very very poor service. I ordered 24th August 2025. Till the product was not delivered, No body Customer care not attended the call

Toolsvilla Always sent different, incomplete accessories and broken/damaged product. After sales customer support services are also very very pathetic 😰

I ordered the product on 12 Aug .
It was delivered on 26th Aug .
You take 14 days to deliver. And you expect that customer should postponed his travel and wait for the product to deliver.
I was travelling when your product was delivered to my servant .
Servant never opens the product .the day I reached home I opened it to discover that product is broken .
I reported it to find that return window is closed .
What am I supposed to do?.
Atleast 1 week should be given to return or exchange the product, when you take 2 weeks to deliver.
This is highly unprofessional.
Will not recommend anybody to buy .I will also update on all social media to refrain in buying your products.

They just want to sell some low quality stuff. You don't expect a genuine product. What ever quality of product you receive, you have to keep. Don't expect any exchange or return. Don't waste your money on their cheap products. Still if you want to buy them , go with known websites like Amazon, Flipkart . Atleast they will honor their return policy.

We purchased the Hand held capping & sealing machine vide order number GS11674671. The website description claimed 'when sealing is complete...check sealing quality' and 'securely sealing containers with caps'. However the machine supplied does neither securely cap it nor seal it. The customer service person says they hv delivered the correct product & as per 'policy' even replacement is not possible. Stay away.

Scammers website
Miss leading customer defactive product delivered and customer want return but he doesn’t return

I had a very disappointing experience with this platform. I purchased a Heavy Ridger and Reversible Plough designed for a 7 to 12 HP Power Tiller, but it arrived with missing parts and did not function as expected. When I tried to return it, Tools Villa refused to accept the return. I strongly advise against buying anything from them.

They are the no 1 fraudulent company in India. The product delivered is not the same as per catalogue displayed in their website. Don't be pray for them. They won't accept their fault at any cause. They won't repay or replace the wrong product, send by them. All must avoid buying from them online.

I placed an order on the 9th and the order status is still labelled as processing. I called up customer service and they stated that their system is not online so call back after 30 minutes. They also do not have a way for me to download a GST invoice.
Not a fan. Best to avoid in future.

Toolsvilla app is a scam. They took 10% of the payment, and now the app is not working. It's the worst app — completely fake. The items listed are not genuine, and even the customer care phone number is fake. The Toolsvilla team is cheating people cleverly. This is a big scam.

My order no. #GS11669798 was cancelled, but I haven’t received my refund of Rs. 1760.
I cancelled my order, but they never returned my money.

Absolutely the worst experience I’ve ever had with an online seller. Toolsvilla delivered only part of my order, then lied, ignored my emails, and left me stranded. Here's what happened:

My order was sent in two packages. The first was delivered, the second never reached me.

When I contacted their support, they told me the missing items were probably in the second package.

That package was returned to them, and they refunded that portion — but never refunded or replaced the missing items.

I had to travel 20 kilometers to a godown just to collect the reordered item.

Even after all that — the missing parts were not there.

When I tried to raise the issue again, they blamed me and said I should’ve raised a complaint within 3 days — conveniently ignoring that their own customer support misled me.

They have refused to refund me, forcing me to buy the same items again — meaning I paid double due to their mistake.

And now? No response to emails. No apology. No solution.
This isn’t just poor service — it’s fraudulent business practice.

On top of that, I discovered many other customers complaining about the exact same issue with the same product. That’s a pattern — not an accident.

Toolsvilla: you’re running a business built on lies, and I will be taking this forward with Consumer Court, DPIIT, and across every review platform that can warn others not to trust you.

Buyers, stay away from this platform unless you want your money, time, and sanity stolen.

Purchased an air compressor but the air filter was broken, paint gun cup was broken, the wheels had no screws so can't fit them, there is no manual as well. Support is pathetic.

I purchased one spray set vide order no GS11642530. This party supplied the pump, inlet&outlet hose , charger, but not supplied the spray gun . When i intimated the issue, they are asking for payment. So not at all reliable party

It is a fraud company. They take money but doesn't send the product.

I had ordered a cold press oil machine brand name SA2014. The company charges me close to 25 thousand rupees for that and sent a useless unbranded item that is not even a cold press machine. They are not responding properly to mails also.

Very disappointed with the company. Ordered BF 450 submersible pump on 10 May 25. Though the price was much higher then other online sellers, I thought the difference was worth it to deal with a reputed seller. The company instead delivered BF 250 on 23 may 25. On coplaining, the company execute admits the seller sent different product because they didn't have the required model(without asking me). On asking refund i was made to go through a tedious process and finally the amount was credited to my account on 9 Jun 25. A whole month of ordeal to deal with the company.

Very bad experience of done business with toolsvilla, no cooperation between their supplier and toolsvilla. I can do not do business with toolsvilla by wasting money and time

Cheat people

Extremely Disappointed with This Platform

I ordered a product along with several listed accessories. However, upon delivery, three of those accessories were missing. When I contacted customer service, I was told that unless I had recorded an unboxing video, my claim couldn't be verified.

This is incredibly unreasonable — not everyone is an influencer or YouTuber who records every package opening. Customers shouldn’t have to film themselves just to ensure they're treated fairly.

Overall, this experience has been very disappointing. I expected better accountability and support from a professional platform.

I ordered Product 23 april, delivery date 2 may, but today may 4, product not yet received, without delivery courier person also mentioned pincode wrong... 10% payment done, even though delivery not done, I don't have word to say about product and delivery...