No problems here. I ordered a Ltr of Campari (can't buy in France now) and it was delivered a week later - as expected, delivery delays with Christmas rush. Insured by Trusted Shops who you contact i... See more
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See what reviewers are saying
The order arrived a little late but that was okay. Unfortunately they delivered eggwhites that were out of date even before we ordered. When I complained, I got an automated reply and have received... See more
I still can’t believe I have discovered this shop only now. Have ordered 10 bottles of single malt right away (successfully received). I was not able to find anything with these price tags (even clos... See more
Excellent service and accurate delivery times! Loved being able to track my shipment every step of the way. Customer service was fantastic in getting a rare item to me. And handled and packaged it e... See more
Company details
Written by the company
Topdrinks.nl - Uw online dranken specialist met ruime keuze Uw online dranken specialist. Met een ruime keuze van meer dan 9000 artikelen en scherpe prijzen, bent u bij Topdrinks altijd aan het juiste adres. Als het nu gaat om een exclusieve rum, een Nederlandse likeur, een goede gin of een lekkere champagne: we hebben het allemaal. We streven naar een goede service, daarom vandaag besteld is morgen in huis. (inclusief levering op Zaterdag) Dit kunnen we waarborgen door ruime stock posities aan te houden. Wanneer u op zoek bent naar cadeaus, weten wij zeker dat u bij Topdrinks.nl zult slagen. Kijk onder het kopje geschenken voor een overzicht van leuke producten die perfect zijn om cadeau te geven. Topdrinks is een onderdeel van Distrelux.
Contact info
Rondeboslaan 35 , 9936BJ, Delfzijl, Netherlands
- +31 (0)85 80 82 151
- info@topdrinks.nl
- topdrinks.nl
3.8
Great
4K reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Ordre no.: 25900061938
I ordred 2 bottles of Frangelicor on 27 dec. and recived on o6 jan. 1 bottle Vermouth and 1 bottle Whisky.
I don't drink that kind of alcohol.
When will I get my 2 bottles Frangelicor and when will Topdrinks collect the 2 other bottles at my address.
A dissatisfied customer.
Jørgen Henriksen
When I try to email , the consequences arise."Could not send the message because of invalid or blocked address”.
January 6, 2025
Unprompted review
Reply from Topdrinks
We sincerely apologize for the mix-up with your order. This is certainly not the experience we want for our customers. We will immediately look into this matter and arrange for the correct bottles to be sent to you as soon as possible. Additionally, we will organize the collection of the incorrect bottles at your address. Regarding your issue with emailing us, we recommend checking if the email address used is correct. It should be info@topdrinks.dk if you ordered from Denmark. If the problem persists, please try reaching us through our contact form on our website. Once again, our sincere apologies for the inconvenience.
Perfect Whisky Dave!
Perfect! The Best Johnnie Walker in town! I was sipping it in the warroom by myself, with him, whisky Dave!
January 1, 2025
Unprompted review
It's been a week without my buzz
It's been a week, and my order is still nowhere to be found. Topdrinks sent it with DPD, but the tracking number is as empty as my glass. If you’re in a hurry to get your buzz, look somewhere else!
December 26, 2024
Unprompted review
Reply from Topdrinks
We are sorry that your package did not arrive as promised. Due to fact we had similar complains we have started this year with a different transport carrier. In future we strive to add more delivery options so we can avoid issues like these. Thank you for taking the time to provide us with your valuable feedback.
Customer service just don't care
Package was lost by the courrier, the toprink team took 10 days to respond to my first email, and now it's been another 9 days waiting for their answer, I mean almost 20 days in total and one email...
It was supposed to be a christmas gift but I think I'll be lucky to even get a refund three month from now at the pace the customer support team is going
December 28, 2024
Unprompted review
Reply from Topdrinks
We sincerely apologize for the delay in handling your case. This is absolutely not the level of service we aim to provide. We will immediately review your situation and ensure that your refund is processed as quickly as possible. We understand your frustration and truly regret the inconvenience this has caused.
I warn you against shopping in this…
I warn you against shopping in this store.
I did not receive one of the goods I ordered.
I haven't received my money back yet and it's been over 3 weeks!!!
Will handle this case to my lawyers!!!!!
November 29, 2024
Unprompted review
Reply from Topdrinks
We sincerely apologize for the delay in your refund and for the frustration this has caused. This is certainly not the service we aim to provide. We will immediately review your case and ensure that the refund is processed as soon as possible. We appreciate your patience and regret any inconvenience this situation has caused.
They sent me the wrong bottle
They sent me the wrong bottle, which was 30 EUR cheaper than what I ordered and customer service didn’t offer anything to fix it
December 20, 2024
Unprompted review
Reply from Topdrinks
We sincerely apologize for the mistake with your order and for the lack of a proper resolution from our customer service. This is certainly not the experience we want for our customers. We will immediately review your case and ensure that a fair solution is provided. Please contact us with your order details so we can assist you as quickly as possible. Once again, we apologize for the inconvenience.
Very competitive prices
The whisky I ordered was 20€ less expensive than on Amazon . The service was really good.
I looked at Trust Pilot once I’d ordered it and wondered how it would go as there were a few negative comments , however I would certainly use them again
December 10, 2024
Unprompted review
As expected and better!
Everything arrived on time as expected and well package. I will defenitly buy again from TOP DRINKS!!!
October 21, 2024
Unprompted review
These people are terrible
These people are terrible. Spent over €1000 to have champagne delieverd in August.Not delivered. 2 emails promised follow up-Nothing. last 3 emails ignored. can't reach them. In the meantime they have stolen my money. Thinking of referring to the Police and Visa now.
Do not trust them. Never had this experience before
September 13, 2024
Unprompted review
Reply from Topdrinks
Dear Bruno, Thank you very much for your review. We are sorry to hear that you experienced problems with the delivery of your order. We will discuss this with the carrier. Please contact us to reach a solution with a colleague. Our sincere apologies! Kind regards, Ellen
I have ordered first time
I have ordered first time, it was nice experience. Products arrived with safe package and on-time delivery.
September 10, 2024
Unprompted review
Never got my delivery
Never got my delivery. No answer from customer service for a week.
July 31, 2024
Unprompted review
Reply from Topdrinks
We sincerely apologize for the inconvenience you’ve experienced. It’s unacceptable that you haven’t received your delivery and that our customer service hasn’t responded to you. Please send us an email at info@topdrinks.nl with your order number and the details of your issue. We will prioritize your case and ensure that it’s resolved as quickly as possible. Thank you for your understanding and patience.
Incompetent
I feel so sad having ordered something from TOPDRINKS. I or anyone I know will NEVER order anything from them again!!!
I returned a package to them and got a confirmation that my returned package had been received on 16.07.2024. I sent an email on 25.07.2024 to know why I hadn't received my refund only to be informed that they hadn't received the package. I am still yet to get my refund.
This is the height of incompetency and breach of trust.
July 25, 2024
Unprompted review
Reply from Topdrinks
We are very sorry to hear about your experience and the issues with your return. This should not have happened, and we apologize for the confusion and delay in processing your refund. Please send us another email at info@topdrinks.nl (or which domain you have placed an order with) with your order number and the details of your return. We will ensure that your case is handled immediately and that you receive your refund as soon as possible. We will keep you updated via email on the status. Thank you for your understanding and patience.
Missing one item, Delayed response from customer care
This was my first order, Everything was fine
On-time delivery,
Quality packing.
But, I haven't received all the items I ordered. I have tried to connect via call, but not reachable also no reply from mail as well.
Here is my order number: #7100125894.
I was wondering why reply only for the review? why you can’t reply for mail or calls?
Finally I received my money back after a month.
July 29, 2024
Unprompted review
Reply from Topdrinks
Please reach out to us via email so we understand which items are missing. Than we will investigate what went wrong and come up with a suitable solution.
Bad service,no money,no drinks
July 26, 2024
Unprompted review
Reply from Topdrinks
We are sorry to hear that your experience was not so good with us. Can you tell us a bit more about what went wrong so we can use this feedback to improve our service.
They will not refund the money from a…
They will not refund the money from a product that I have never received
and then they get trustpilot to delete the bad review.
I placed and order Jun 29, 2024, 6:52:40 PM ´
and have never received my product or my money back
order #25000039663
June 29, 2024
Reply from Topdrinks
Hi Jacob,
We are investigating what went wrong with your order and will get back to you via email and find a solution.
Regarding deleting reviews, we are working with Trustedshop and Trustpilot where it is impossible to delete adjust, or hide any reviews from customers (unless the customer does it him/herself).
Change your currier and improve your client service via your call center.
I ordered a bottle as a gift for a friend. On Tuesday July 16 I had a medical appointment at the time DPD wanted to deliver the package. I tried to change the time but this is not possible according to DPD because the package contained alcohol. Really stupid. I understand that I cannot use the option of dropping the package somewhere else because I have to prove with my ID that I am of age to buy alcohol. But not even allowing to change the time???, that does not follow any logic. DPD returned the package to you. I called them since this action did not appear on the DPD track and trace page. They told me to call you, as I did. I was lucky enough and someone in your call center picked up the phone on my fourth call. She said a refund for the returned bottle is on its way. I bought a second bottle believing what you say on your website “Ordered before 9:30 PM on workdays, delivered tomorrow”. On Friday 19, I got an email from DPD saying that that day they would send me another email specifying the delivery time. That email never arrived. I was the whole day at home waiting for the package. At midday, I checked the track and trace page and what wonderful news, DPD had returned the package to you again! What a terrible delivery partner you have. On top of that, I tried to call your call center. I was for three hours calling constantly. I know by heart the speech of your answering machine. Nobody picked up the phone ever. If your call center does not work on Friday, then don’t say on your website that it does it. Well, if you make it until here, you will agree that this awful experience is more than enough for you to lose me as a client and also all the people connected to me who will know firsthand about your bad service.
July 19, 2024
Unprompted review
Reply from Topdrinks
Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced with both the delivery and our customer service.
Regarding the repeated returns of your packages, we are equally disappointed that this happened. We are actively working with our delivery partners to address these issues and ensure that they are resolved promptly.
We apologize for the difficulties you encountered with reaching our customer service. This is not the level of support we aim to provide, and we will investigate why you had such trouble getting through.
Please rest assured that we will process the refund for the returned bottle as soon as possible. If you have any further concerns or need additional assistance, please contact us at info@topdrinks.nl (or what which domain your bought from us).
We regret that your experience has led to such dissatisfaction and understand your decision to reconsider our services. Your feedback is invaluable, and we are committed to making improvements based on it.
Don’t make a promise you can’t keep
Don’t say next day delivery if you can’t meet the promise! We had no champagne on my husband’s birthday
Nobody answers the phone and my email answered 4 days later!
July 11, 2024
Unprompted review
Reply from Topdrinks
Thank you for your feedback. We deeply apologize for the inconvenience caused by the delay in your delivery and the lack of timely communication. We understand how disappointing it must have been not to have the champagne for your husband’s birthday.
We take our delivery promises very seriously, and it is clear that we did not meet our commitment in this case. Additionally, the delay in responding to your email is unacceptable, and we are addressing this issue to improve our response times.
Once again, we apologize for the inconvenience and thank you for your patience.
I am chasing Top Drinks for my 2nd…
I am chasing Top Drinks for my 2nd refund- still nothing. this has taken 3 weeks already.
The customer service reply on email has stopped and no one answer the phone, and it hangs up when you wait on hold
My order was almost 200Euro and won't be covered by the Trusted Shop 'insurance'
June 7, 2024
Unprompted review
Reply from Topdrinks
We are very sorry to hear about the ongoing issues with your refund and the lack of communication from our customer service team. This is certainly not the level of service we aim to provide.
We understand your frustration, especially considering the amount involved and the difficulties with reaching us. We are currently investigating this issue to ensure that your refund is processed as quickly as possible.
Please send us an email at info@topdrink.fr with your order number and any relevant details. This will help us prioritize your case and resolve it promptly.
Again, we sincerely apologize for the inconvenience and thank you for your patience while we work to address this matter.
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