TopmaQ Reviews 

427
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful customer support team and deeply appreciate fast responses when solving unexpected problems. Many people also find the tools and equipment available to be of solid quality and highly reliable for completing various daily tasks around the home. Some reviewers were not happy with occasional product defects, mentioning faulty items like broken chainsaws, damaged parts, and poorly constructed equipment. Others experienced frustrating difficulties when trying to navigate store return policies, deal with unhelpful staff members, or resolve warranty claims successfully after making a retail purchase.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Staff

Reviewers highlight ambiguous aspects of staff, expressing mixed experiences with customer service and store... See more

Service

Consumers find service experiences to be mixed, reflecting a wide range of opinions. While many reviewers... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Many reviewers praise the helpful... See more

Quality

People report ambiguous experiences with quality, revealing a stark divide in customer satisfaction. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Topmaq are great. I'm not a frequent visitor but when I am it's because they have exactly what I need with no frills or huge brand names at fantastic prices. the stuff they sell is always very... See more

Rated 5 out of 5 stars

Had a issue with a chainsaw I recently purchased. Customer service talked me through the process to repair chainsaw. Used saw again and had same issue. Got 2nd Customer service member who aft... See more

Rated 5 out of 5 stars

Platinum pro 310 x 110mm Pneumatic wheel. Unfortunately the item ordered was no longer available, (as shown, heavy duty bearings) however a replacement was sent, (flanged bearing) The repla... See more

Rated 5 out of 5 stars

Customer service team, Tyler worked out what happened through great communication which led to a positive and speedy outcome. This is not our first purchase but the first time we have had an iss... See more


Company details

  1. Tool Store

Written by the company

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products


Contact info

3.7

Average

TrustScore 3.5 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(427)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Haven't heard back in over a week since…

Haven't heard back in over a week since I first emailed about a product issue.

June 29, 2021
Unprompted review
TopmaQ logo

Reply from TopmaQ

Hi Brad,

Apologies for this. As our business is growing rapidly we have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.

We believe a team member has since replied to your query.

We hope this will not affect you in the future.

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Rated 5 out of 5 stars

This product surprised me

This product surprised me in its performance and build quality. It is extremely well made and performs flawlessly. The battery life is excellent, even after using the same battery pack on my drill and impact driver before using it on the nail gun. Full marks for this product. PS. I have been most impressed with the entire range of Nordic tools.

June 24, 2021
Unprompted review
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Rated 1 out of 5 stars

Will NEVER buy from TOPMAQ again!!!

Will NEVER buy from TOPMAQ again!!!
Bought lots from these guys in the past at their Hamilton store & great place to buy until you have to return an unused & undamaged item within a couple of days in original packaging with an original receipt.
Bought a pallet jack which looked great in store... Came home & noticed some very poor bird sh..t welds on the undercarriage which looked like an 8 year old had done this and i took some pics.
Took back to the store and NO full refund was offered. They charged me a 10% restocking fee which i have never heard off in my life.
The manager said he could get away with this.
Totally agree but NO chance of any repeat business obviously and extremely poor business practice.
I will tell everyone i know what i think of these clowns & will post the experience & photos on facebook as well. NEVER BUY AT TOPMAQ!!!!
Cheers,
Dirk.

June 21, 2021
Unprompted review
TopmaQ logo

Reply from TopmaQ

Hi there,

We are sorry you feel this way. As the goods remain fit for purpose a store credit, refund less a restocking fee or replacement unit was offered.

We apologise for any inconvenience caused.

For more information on our returns policy visit:
https://www.topmaq.co.nz/frequently-asked-questions/returns

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Rated 5 out of 5 stars

Great service

Great service, Prompt delivery and perfect product for storage with easy to install connections. Will definitly be buying more in the future.

June 10, 2021
Unprompted review
Rated 1 out of 5 stars

Exchanged a 700mm to a 400mm prior to…

Exchanged a 700mm to a 400mm prior to receiving any shipment. TopmaQ decided to keep the difference in payments. Although only approx $4.00 after all said and done, the fact that they would not refund the difference even after questioning them says an awful lot about their business. me: 14/05/21: me: "There was no paperwork in the box and am just wondering if we may get an invoice and also wondering about the
difference in the cost between the original order and this smaller set?"
18/05/21 me: "There should be the credit amount difference between the cost of the 400mm and the 700mm..." 24/05/21 me: "What about the sales price difference between the 700mm and the 400mm?" 24/05/21: Topmaq: "Our auckland manager has confirmed the original invoice where you purchased the 700mm was credited and edited to be 400mm as per you guys’s request" ref: Topmaq Invoice# 783681 Trademe Ref: P198673639

June 8, 2021
Unprompted review
TopmaQ logo

Reply from TopmaQ

Hi there, that does not sound right and we would like the opportunity to correct this for you, can you please update your review to include your order number so we can look into this for you please. Apologies for your experience so far.

UPDATE: Thanks for updating your review with more information, we have located your invoice and can confirm the remaining credit is valid and tied to your account, a refund request for $4.02 has been actioned.

If you still require paperwork / a copy of your tax invoice please email info@topmaq.co.nz

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