Ordered product fine however, site offered 15% discount if I entered my email and phone number which did not work. When I added my details, the site said I would receive my discount code via email and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Loved the looks of the teak patio table and bought. Order 1055344. Looks good on our porch. The customer service from Top Modern was dismal however. It took 6 weeks for the table to get from NJ to VT.... See more
Company replied
I placed an order on June 20 for a $500 lamp (Nova Morelli Arc Floor Lamp, Item #NOV2012202WB). At the time of purchase, the website stated delivery would take 1 to 2 weeks, which was perfect s... See more
Company replied
I greatly appreciate the speedy response after I requested a quote for a pillow cover. I am so happy, and I can’t wait to receive my order!
3.6
Average
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tony helped tremendously!
Tony helped answer my questions and send me a cart with the products I wanted. The chat was easy to use because Tony was a great resource.
March 8, 2026
Unprompted review
A very positive and wonderful experience!
The customer service agent was great! She was very patient with my questions, was very knowledgeable and informative, and made sure I was very satisfied with my purchase.
February 26, 2026
Checkout was unnecessarily difficult…
Checkout was unnecessarily difficult with multiple failed attempts and server redirects. Please investigate your site code on checkout associated with this specific purpose.
February 8, 2026
Reply from TopModern
Dear Jeff, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our website did not meet your expectations. We value all customer input and continuously review our online experience to ensure it serves our customers effectively. Please feel free to contact us via our Contact Us or call us toll free at 888-802-6168. Our team is available Monday–Friday, 9am–5pm CST and would be happy to assist.
Fast and easy purchase
My questions were all answered and then placed the order……… looking forward to receiving floor lamp
February 5, 2026
As a new customer I expected a…
As a new customer I expected a discount. You were talking about discounts on the site, but when I typed in the code you gave me it said it didn't qualify.
February 7, 2026
Reply from TopModern
Dear Laura thank you for your order on February 7th,2026 for the Dalyn Nouveau Abstract Area Rug and the concern regarding the promotional code.
Unfortunately, Dayln is among the brands that do not accept promotional or sitewide discount codes due to manufacturer restrictions. This information is outlined in our Terms and Conditions under Brand Promotion Code Exclusions and is also noted in the banner at the top of our website. Terms of Use | TopModern
We truly appreciate your understanding and apologize for any frustration this may have caused. Please don’t hesitate to reach out if you have any additional questions or if there’s anything else we can assist you with. We are available via Contact Us or you can call us toll free Monday-Friday 9am-5pm CST at 888-802-6168
Good experience
February 5, 2026
This company is likely a SCAM
This company is likely a SCAM! DO NOT PURCHASE FROM THIS SITE!!!!!!!!!!
I have placed an order which stated it would be shipped 12/22 and with no indication that it wasn’t, I never received it. I paid $2500+ UP FRONT for the item. I then received a notification on 12/30 that the item was restocked (was supposedly in stock when I ordered it.) I contacted customer service who could not give me any information until 3-4 days later when I received the SAME scam email stating it was restocked and the manufacturer will ship it shortly. That was almost 2 weeks ago and I have heard NOTHING. No one answers my inquiries EVER.
I URGE YOU TO NEVER USE THIS UNTRUSTWORTHY COMPANY EVER AGAIN. My family is completely DEVASTATED over this HUGE financial loss
December 6, 2025
Reply from TopModern
Dear Lisa,
I sincerely apologize for the frustration you’ve experienced with your order. This is not the experience we want for any of our customers, and I truly appreciate your patience while we work to provide you with an accurate update.
After reviewing your order, I see that on December 5, 2025, you placed an order for the Four Hands Haiden Laredo Worn Oak Media Console. At the time of purchase, an order confirmation email was sent outlining the estimated lead time. As noted in our terms and conditions, all shipping timelines are estimates and may change based on product availability and the manufacturer’s fulfillment process. Shipping Policy | TopModern
The vendor accepted your order on December 10, 2025, and provided an estimated ship date of December 22, 2025. When you contacted us on December 30, 2025, our team promptly followed up to request updated shipping and routing information and shared the most recent update available at that time.
We have since escalated this matter to our direct representative at the vendor and are actively working with them to obtain finalized routing details. We will be back in touch with you shortly once this information is confirmed.
We understand how important timely and clear communication is, and we truly appreciate your patience. If you have any questions in the meantime, please don’t hesitate to reach out via Contact Us or call us toll free at 888-802-6168. We are available Monday-Friday 9am-5pm CST.
Good site
Easy navigation/search. Many views of items. Easy checkout. Hope delivery goes this well!
November 26, 2025
Tony was very helpful
Tony was very helpful, answered all my questions and was patient.
October 27, 2025
Unprompted review
Good First Experience Ordering from Top Modern...So Far!
Kit was helpful on the LiveChat so that we could have tax exemption applied to our account, and the ordering process was easy after that. Will be curious to see how long it takes for our order to arrive (estimated 2-4 weeks), how the delivery goes, and the state our furniture items arrive in. This was a great price for the chairs we've been looking for, so I'm hopeful this is a good first experience ordering from Top Modern!
October 8, 2025
Thanks for your quick response to my…
Thanks for your quick response to my inquiry.
September 12, 2025
Love the cabinet
Easy to check out. I love that this TopModern offers a time line on when to expect your order.
I haven’t received it yet but will let you what I think when I do.
September 7, 2025
I ordered an Urbia Bar table on August…
That’s clearly a lie. There is an estimated shipping time of 1 to 5 days. Not availability. Your company stated it is in stock and it’s clearly not. That’s fraudulent. I want a full refund so I can purchase and receive what I ordered in the estimated time frame. I ordered an Urbia Bar table on August 1st from Top Modern and it was stated on the order the item is in stock and ships in 1 to 3 days. It’s the 11th and I’ve heard nothing. I’ve reached out several times by emails and phone calls with no response on what’s happening with my order. The main reason I ordered this item was because they said it is in stock and ships so fast. Apparent deceptive marketing and sales to get money.
August 1, 2025
Reply from TopModern
Hi Bobby,
We sincerely apologize for the frustration regarding your order. Providing top customer service is our priority.
The 1–5 business days noted on our website refers to the estimated shipping time. As outlined in our Terms and Conditions:
Estimated Shipping Times
At the time the order is placed, an email confirmation is sent which includes the approximate lead time for the order. Please note that shipping times are estimates and may change based on product availability. Once the order is accepted by the manufacturer, we will provide an updated estimated ship date if it differs from the original estimate communicated in your order confirmation. Shipping | TopModern
Our team promptly partnered with the vendor and once we hear back we will reach out to you immediately with that update. Thank you for your patience and understanding.
Fantastic pricing and free shipping!
Fantastic pricing and free shipping!! Best price out of any other store!!!
August 3, 2025
Cracked vanity
We ordered a 2 sink vanity and spent approx $1000. We did not open the box until about 1 month after we received it because our construction project was active with plumbing and drywall. The porcelain top was cracked. TopModern stated that we needed to file a claim within 10 days so they were not willing to replace it. We then asked if they would cover 50 percent of the cost to replace. They only offered $200 credit. Top modern did not mark the box with “this side up” and their shipper rotated the box multiple times as witnesses by 2 people. Think twice before using this company. We’re stuck with a broken vanity.
June 27, 2025
Unprompted review
Reply from TopModern
Dear Kevin,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the damaged vanity top and understand how frustrating this situation has been—especially in the middle of a construction project.
Our policy requires that any damage be reported within 10 days of delivery so we can file a timely claim. In your case, we understand that your project timeline delayed the opening of the package, and while the claim was submitted outside our policy window, we still wanted to assist. That’s why we offered a $200 goodwill credit as a compromise.
We take shipping and packaging very seriously and work with our partners to ensure products are handled with care.
We’re sorry again for the inconvenience and appreciate your business.
A tax exempt option would be good
A tax exempt option would be good. Sometimes I need to buy items for church.
June 30, 2025
Unprompted review
I love their products
I love their products, I will be very happy if they only charge me for one table. I accidentally ordered two. I only need one.
May 28, 2025
Reply from TopModern
Hi Marsha, thank you for reaching out! We have canceled the extra table and have refunded you today. Depending on your banking institution the refund should appear within a few business days. Thank you!
A great variation in what's offered
A great variation in what's offered! I found exactly what I wanted for just what I wanted to spend! You've made me a very happy shopper.
May 3, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.