The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more
I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more
Company replied
I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more
Company details
- #54 of 299 best companies in Clothing Store
- #7 of 33 best companies in Bags and Luggage Store
- #2 of 2 best companies in Belt Shop
- #7 of 29 best companies in Handbags Shop
- #12 of 70 best companies in Shoe Store
- #1 of 5 best companies in Western Apparel Store
Written by the company
We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.
Contact info
3960 W Madison St, 60624, Chicago, United States
- 7734823900
- estore@topsandbottomsusa.com
- topsandbottomsusa.com
4.7
Excellent
627 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
William my Guy coming in Clutch with…
Williams! My Guy coming in Clutch with Kobe 5’s! Love there raffles always fair.
March 22, 2026
Unprompted review
Thank you Tops and Bottoms for the…
Thank you Tops and Bottoms for the raffle W on the Kobe 5 Lower Merion! Shout out to William!
March 23, 2026
Unprompted review
Williams was great!
March 23, 2026
Unprompted review
Great customer service and outstanding…
Great customer service and outstanding personal touches! Shout out to Williams and Tops and Bottoms for prioritizing customer care in a world where so many other companies fail to deliver.
March 19, 2026
Unprompted review
Advertisement
Reply from Tops and Bottoms
Thank you! We're glad you loved the quality and style.
Great customer service
Amber was very great representative of the company quick customer service very responsive. Highly recommend
March 5, 2026
Unprompted review
Reply from Tops and Bottoms
Thank you for your feedback! We're glad Amber was able to help you. We truly appreciate your recommendation.
William took care of me yet again
William took care of me yet again. Won a raffle. Promptly sent the link to checkout. Great communication. Great customer service. Will continue to purchase from this establishment.
February 27, 2026
Unprompted review
Williams was great he helped me out…
Williams was great he helped me out with my raffle win and was very attentive with questions I had on sizing. Williams is the best excellent customer service and tops and bottoms for both locations
February 27, 2026
Unprompted review
Advertisement
William helped to make my experience…
William helped to make my experience simple and smooth. This company never disappoints, thank you so much for always making the experience enjoyable.
February 27, 2026
Unprompted review
Needed a sure thing and this store was…
Needed a sure thing and this store was it! Williams made the process super easy and quick. No issues getting the shoes of my dreams!!
February 27, 2026
Unprompted review
Great communication
Great communication. Fast and easy. Best experience I’ve had by far.
February 27, 2026
Unprompted review
Just witness excellent customer service…
Just witness excellent customer service by Williams while purchasing a pair of shoes. Definitely will be doing business with tops and bottoms again.
February 21, 2026
Unprompted review
Advertisement
Great communication
Great communication, obviously great product, fast ship times. T&B is wonderful.
William in particular was very helpful in quickly and effectively solving a minor issue. Happy customer here.
February 20, 2026
Unprompted review
Williams was awesome!
Williams was awesome! Helped me snag a raffle win for a pair of the Jordan Levi 3s. Was easy and simple, loved it!
February 21, 2026
Unprompted review
Tops & Bottoms & Williams
Williams was awesome. I wanted the Levi x Jordan hoodie but they didn’t have any. He went the extra mile and let me know he was able to do it. Great business!
February 21, 2026
Unprompted review
Advertisement
I've been a highly valued customer to Tops and Bottoms.
Tops and Bottoms have always delivered the best of quality in customers satisfaction, I am confident that William and the team will do everything in their power to make sure of it. That's why people should feel welcomed to shop at Tops and Bottoms.
February 19, 2026
Unprompted review
Never recieved my order
Never recieved my order-- called, horrible customer service and the reciever lied on call saying it would ship the same day i called, I ordered my item 12 days ago, i look at my tracking and it still has not been updated, and shows out of stock on the item i ordered, scammers :/
February 17, 2026
Unprompted review
One of the best custom service
Willams provided me some of the best customer service I’ve ever had. He was friendly, professional, and really took the time to help me find exactly what I needed. He was patient, knowledgeable, and made the whole experience easy and enjoyable. You can tell he genuinely cares about customers. I’ll definitely be back because of the great service he gave!
February 13, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.