Tops and Bottoms Reviews 

630
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting smooth transactions and exceptionally reliable service. Customers frequently praise the helpful staff members who make winning raffles and buying exclusive items remarkably straightforward and entirely enjoyable. Many people also deeply appreciate the fast shipping times and the pristine condition in which their online purchases ultimately arrive. However, some customers also noted frustrating difficulties with product returns, unexpected fees, incorrect sizing, and completely unresponsive support teams. A few individuals experienced severe delivery delays and occasionally received incorrect items that differed significantly from what was originally advertised online.

What people talk about most

Product

People report positive experiences with product offerings, noting items arrive on time and just as described.... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and efficient service.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives are friendly, quick to... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast shipping and helpful customer... See more

Service

Clients share positive opinions on service, noting that staff members like an employee are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. #52 of 301 best companies in Clothing Store
  2. #7 of 33 best companies in Bags and Luggage Store
  3. #2 of 2 best companies in Belt Shop
  4. #7 of 29 best companies in Handbags Shop
  5. #12 of 70 best companies in Shoe Store
  6. #1 of 5 best companies in Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

630 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(630)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best custom service

Willams provided me some of the best customer service I’ve ever had. He was friendly, professional, and really took the time to help me find exactly what I needed. He was patient, knowledgeable, and made the whole experience easy and enjoyable. You can tell he genuinely cares about customers. I’ll definitely be back because of the great service he gave!

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I was received a text from Rep William…

I was received a text from Rep William and he let me know I won the raffle for the just released Jordan 1 Low medium olives and it was just in time since prices have went up this morning and sold out in some places. I was eagerly able to purchase with a link that was sent by William after confirming I would like to purchase. William made it so easy to do this with his timely communication. Keep up the great work Rep William and Top and Bottoms!!!

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

I ordered a pair of shoes in my size, but they did not fit. I submitted a return and never received the label via email. I have emailed them three times asking for the label with no response. They also charge you $20 to return something.Their customer service is horrible and return policy sucks. Would not order from them unless you are absolutely sure you will not need to return the product.

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Another amazing purchase experience…

Another amazing purchase experience with tops and bottoms USA. So many times they’ve come through to give me the opportunity to get another shoe in my collection. If I need a shoe that’s about to drop, just enter the raffle and cross my fingers that I’ll get that notification. I even enter for shoes I’m on the fence about and they still give me the chance to purchase the shoe if I commit to it. Williams has been my go to representative, he really takes care of his returning customers. Even when he’s not able to help someone out because everyone and their mother wants the shoe, I don’t get mad or feel down at all because I know sooner or later he will help me out. I appreciate you Williams.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

No issues with the experience at all

No issues with the experience at all. Got the shoe I wanted. Store called me and texted me to verify I still wanted to purchase. Will recommend them to anyone of my friends to purchase merchandise. Will shop again soon.

January 22, 2026
Unprompted review
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Rated 5 out of 5 stars

I was originally sent the wrong jacket…

I was originally sent the wrong jacket that I ordered, I ordered the white fur version and was sent the blue fur. I called the number and spoke to Williams and he gave me the option to either send the jacket back free of charge for an exchange or they’d refund me 15% back which amounted to $105. I didn’t mind the blue fur option (thought I still would have preferred the white) but I thought that was fair. Williams was great. Thanks again!

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Williams made sure that the refund from…

Williams made sure that the refund from my purchase was processed and everything was on track in order to receive that particular refund. Customer service was efficient and I truly thank the staff for the assistance, especially Williams.

December 26, 2025
Unprompted review

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