Tops and Bottoms Reviews 

629
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting smooth transactions and exceptionally reliable service. Customers frequently praise the helpful staff members who make winning raffles and buying exclusive items remarkably straightforward and entirely enjoyable. Many people also deeply appreciate the fast shipping times and the pristine condition in which their online purchases ultimately arrive. However, some customers also noted frustrating difficulties with product returns, unexpected fees, incorrect sizing, and completely unresponsive support teams. A few individuals experienced severe delivery delays and occasionally received incorrect items that differed significantly from what was originally advertised online.

What people talk about most

Product

People report positive experiences with product offerings, noting items arrive on time and just as described.... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and efficient service.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives are friendly, quick to... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast shipping and helpful customer... See more

Service

Clients share positive opinions on service, noting that staff members like an employee are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. #53 of 301 best companies in Clothing Store
  2. #7 of 33 best companies in Bags and Luggage Store
  3. #2 of 2 best companies in Belt Shop
  4. #7 of 29 best companies in Handbags Shop
  5. #12 of 70 best companies in Shoe Store
  6. #1 of 5 best companies in Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

629 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(629)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big "W" raffle!

Big "W" raffle!
What other brand calls & DMs you to let you know you won!? On TOP of that they sent the invoice while being on the phone.

Very friendly staff member Williams called making it an easy & smooth transaction.
Good business all around as this isn't my first W from them. WIN WIN WIN!!

October 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Great experience

Great experience! Williams was very helpful in securing my order and providing valid discount codes. Receive my slippers and theyre exactly as described!

October 24, 2025
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Rated 1 out of 5 stars

They sold my order behind my back!!

I was excited to get a text message saying that I won a raffle for some shoes that I wanted to get for my son for Christmas. When I replied to the text, I never received any response. So I called them and they said “sorry, sold out”! Meaning they sold it behind my back, because they probably have a click of resellers that they backdoored these shoes to. I would never buy from here again.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Tops and Bottoms always 100%

Tops and bottems is amazing. They have awesome customer service as well anything you may need help with just message them and they will get you straight I’ve bought over a couple thousand dollars worth of things and they always come 100% I’ve never had any trouble with a single order. Tops and bottems is the way to go. I shop there because they treat me well. You guys should check them out.

October 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Williams is the best and so helpful…

Williams is the best and so helpful !!!! Hope to be able to get more raffle wins from now on !!! Tops and bottoms is one of the best places for clothes and shoes and if you haven't shopped with them... you should !!!

October 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Ugg purchase

Package arrived on time and sites really easy to use, products in good condition

October 23, 2025
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