Topstraps Reviews 18

TrustScore 4 out of 5

3.9

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3.9

Great

TrustScore 4 out of 5

18 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not trustworthy and poorly represented products

Ordered some straps because description and photos on the website looked decent. Got billed twice (emailed the team and was refunded the duplicate charge). Straps arrived, did not look like the ones on the website, poor quality and did not fit flush with the lugs on my watches. Requested return and refund. Was accepted and given address in China (not the US). Sent recorded delivery. Items kept in Customs for 3 months and emails to the company were replied with same answer in different iterations “sorry but we cannot help”. Straps were returned to me over 3 months later with explanation from Royal Mail (UK) that the items were rejected when delivery was attempted in China. Emailed TopStaps repeatedly and still no replies as to why the return was rejected at their end. Stuck with 3 useless straps. Chalk it up to experience and will not order from this company again.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I got strap with ingraving upside down they want me to ship it back to China 🤣that would cost me more than strap so if you gonna get something with bad order just throw it away and don't waste your time 🤣

June 25, 2025
Unprompted review
Rated 4 out of 5 stars

Bought an IWC bracelet but due to a…

Bought an IWC bracelet but due to a miscommunication it proved to be incompatible.

I was impressed with the speed with which they responded to my query, sent me a return label, and refunded me within a short period of time. I will buy other items from them in the future

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

The strap I purchased from Topstraps…

The strap I purchased from Topstraps has exceeded my expectations. Even after weeks of use, it still maintains a fresh appearance. They truly utilize high-quality materials. I will certainly return to explore additional color options!

December 8, 2024
Rated 5 out of 5 stars

I recently acquired a pair of straps…

I recently acquired a pair of straps from Topstraps, and I am truly pleased with the quality. The materials are exceptional, and the design is both stylish and practical. It is uncommon to find straps this comfortable for extended wear. I highly recommend!

December 6, 2024
Rated 1 out of 5 stars

Fake/Counterfeit claim to be Bulgaria but actually in China

Online they say they are in Bulgaria but its a front! Long delivery as comes from China. All counterfeit and ripping off brands without any shame! Try returning because the product is rubbish along with the customer service - you have to send and track to China at your own cost. I have simply raised a claim with my card. The product is bodged and not fit for purpose at nearly £50 for a piece of scrap plastic!

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Before placing my order, I explained that I have a large wrist, over 8", & I wanted to make sure the band would fit me. I was assured it would fit, so I placed my order. Approximately 2 weeks later my band arrived. It looks to be of good quality, and the markings are correct, but it is TOO SMALL. I emailed to say it's too small, now what? But I have not received any reply, guess it's just too bad.

June 16, 2024

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