TopSurveys Reviews 

6,493
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 2,674 reviews, reviewers had a great experience with this company. Customers find the app enjoyable, offering fun surveys and games that are often described as addicting and easy to fill out. Many appreciate the quick and reliable payment system, with earnings often transferred rapidly to PayPal or Revolut. Reviewers consistently highlight the app's legitimacy and efficiency, making it a preferred platform for earning rewards and noting it truly pays out. However, some people were dissatisfied with the user experience, reporting surveys freezing, kicking them out, or not crediting progress, often taking longer than advertised. Some reviewers also mentioned issues with game progress not being recorded or changes in cash-out policies, including new minimums or fees.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with many reporting issues such as not being paid for... See more

User experience

Customers had ambiguous experiences with the user experience, with some initially finding the app easy to use... See more

Application

Reviewers mention positive feedback about the app, with many finding it to be one of the best survey apps... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing significant dissatisfaction due to... See more

Value for money

People report ambiguous experiences with value for money, with some customers expressing satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Super application contrairement a ce que je pensais c'est pas du fake seule point négatif on ne gagne pas assez pour les jeux qui ont en plus une durée très courte pour pouvoir les réaliser

Company replied

Rated 4 out of 5 stars

It actually works. Has a bunch of surveys and games that are fun and addicting

Company replied

Rated 4 out of 5 stars

Quite nice app. Pay as it is. But just first 5 eur You have to get as 5. not less. But after that You can redeem either 1 eur. Nice. Could be more surveys than it now. More is done for gameing. And... See more

Company replied

Rated 4 out of 5 stars

It’s fun to fill out but most of the surveys never finish or you do not Qualify to do.

Company replied



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4.1

Great

TrustScore 4 out of 5

6K reviews

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4.1

All reviews

(6,493)

3,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really felt the need to share this…

I really felt the need to share this Top surveys is an app I truly recommend. I started doing the surveys just to see if I get paid. Now I do them every day so it covers my lunch. Also they still try to compensate you if something goes wrong!! You can also get bonus code off telegram that will help you earn more per survey.

June 19, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you so much for your wonderful feedback! We're delighted to hear you're enjoying your experience with TopSurveys.

Your kind words mean a lot to our team and inspire us to keep improving and providing the best possible experience for our users.

If you ever have any questions or suggestions, please don't hesitate to reach out to us at help@topsurveys.app. We'd always be happy to hear from you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 1 out of 5 stars

It’s a scam once you get more then $10…

It’s a scam once you get more then $10 you suddenly can’t cash out and it’s all a technical error I have $50 and I’m trying to cash out to my PayPal and it’s not letting me and now I’m getting no reply’s to my request or emails anymore

June 18, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you for taking the time to share your experience. We understand how important it is to enjoy a smooth reward redemption process, and we appreciate you letting us know about your concerns.

There are a few reasons why a cash out may not be available right away, such as account verification, reward eligibility, minimum payout requirements, or a temporary technical review to help keep rewards secure.

We'd love the opportunity to take a closer look at your account. Please email us at help@topsurveys.app, and include any relevant details or screenshots if possible. Our team will be happy to assist you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 5 out of 5 stars

Excellent service

Excellent service

October 13, 2025
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you so much for your wonderful feedback! We're delighted to hear you're enjoying your experience with TopSurveys.

Your kind words mean a lot to our team and inspire us to keep improving and providing the best possible experience for our users.

If you ever have any questions or suggestions, please don't hesitate to reach out to us at help@topsurveys.app. We'd always be happy to hear from you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 4 out of 5 stars

New Cash Balance Policy

I've been dealing with TopSurveys for a while and while it has been a great experience completing surveys and playing games with them to get rewards, they have recently updated their direct bank ACH transfer requirements. Now instead of being able to cash out arbitrary amounts like $23.17 or $9.38, we have to wait until we at least have $10, $20, $50, and $100 to cash out. Also, with the games, we have to reach a certain amount for each specific game before we see the cash we've made to be applied to our total cash balance. I will continue to deal with TopSurveys, but their new direct bank ACH transfer policy isn't the best. I'm not sure why they're doing this now.

June 16, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

"Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we truly appreciate you letting us know.

We're always working to improve and provide the best possible experience for our users. Your feedback helps us understand where we can do better.

If there's anything specific you'd like us to look into, please email us at help@topsurveys.app with a few more details. Our team will be happy to assist you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team"

Rated 1 out of 5 stars

I've been falsely banned for 2 weeks…

I've been falsely banned for 2 weeks for quote on quote "because of the quality of my answers"

How am I supposed to complete the surveys if I answer untruthfully?

This app is a scam, if it sees you earn more than 10 dollars they immediately ban you for a made up reason, also, all five star reviews are bot replies. Stay away.

June 16, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we understand how concerning it can be if your account is no longer accessible.

In some cases, accounts may be restricted after a routine review to help keep the platform fair and secure for all members. These reviews are based on our systems and account activity.

If you'd like us to take a closer look at your account, please email us at help@topsurveys.app with your account details. Our team will be happy to review your case and provide more information if available.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 2 out of 5 stars

I completed tasks but redemption is stuck…

At start, everything was good and I had redeemed the rewards but now when I completed the tasks, redemption is stuck. Support people closes tickets without resolution and only sends generic replies.

June 12, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you for taking the time to share your experience. We truly appreciate your feedback and understand how important it is to receive your points after completing an offer.

Offer tracking and crediting can sometimes take a little time. Some offers may take up to three (3) business days for our offer partners to complete their verification process.

If your points still haven't been added after that time, or if you have any account-specific questions, please send us an email at help@topsurveys.app with any helpful details or screenshots. Our team will be happy to take a closer look and assist you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 2 out of 5 stars

Started out great, now not so much

Started out great. Incentives were decent but then after a couple cashouts suddenly the incentives are tiny and not worth the time. I suspect this was intentional to keep me there this long. Next time I cash out I'm closing my account. Survey's are not worth the time.

June 15, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you for taking the time to share your feedback. We understand that receiving a lower survey reward than expected can be disappointing, and we appreciate you sharing your experience.

Survey rewards are determined by our survey partners and can vary depending on factors such as the survey length, complexity, and research requirements. The reward is displayed before you begin so you can decide whether it's the right fit for you.

If you have any questions about a specific survey or would like us to review your experience, please email us at help@topsurveys.app with the survey details and any screenshots you may have. Our team will be happy to assist you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 1 out of 5 stars

Unethical pracUnethical practices - SCAMMED after sending 11 emails and video proof!tices


I am absolutely appalled by how TopSurvey treats loyal users. I spent nearly two months playing "MU: Dark Epoch" to reach level 318, strictly following all terms. The reward is 22.81 EUR.
When the automated tracking failed, I contacted support in good faith. I have exchanged ELEVEN (11) emails with them. I provided absolutely everything they asked for: 11 detailed screenshots and even a full video proof showcasing my in-game progress and ID.
After receiving bulletproof evidence, the support team completely ignored my files and sent a lazy, automated copy-paste template about "tracking issues". Requesting video evidence from a user only to ghost them with a bot reply is a deceptive and fraudulent business practice.
They are actively withholding rewards that users legally earned. I demand a manual credit of my 22.81 EUR immediately. Do NOT reply to this review with another automated template—fix my ticket.

June 15, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you for taking the time to share your experience. We're truly sorry to hear that your interaction with our support team didn't meet your expectations. We understand how important it is to receive helpful and timely assistance.

Our goal is always to provide friendly, thoughtful support, and we're sorry we fell short in your case. Your feedback is valuable and helps us continue improving the experience we provide.

We'd appreciate the opportunity to make things right. Please email us at help@topsurveys.app with more details about your experience, and our team will be happy to review your case and assist you further.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 5 out of 5 stars

Relevant surveys for you and the…

Relevant surveys for you and the brands, with quick pay. It's a win win win situation, START TODAY. 😀😀😀😀🙏🙏🙏🙏

June 7, 2026
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you so much for your wonderful feedback! We're delighted to hear you're enjoying your experience with TopSurveys.

Your kind words mean a lot to our team and inspire us to keep improving and providing the best possible experience for our users.

If you ever have any questions or suggestions, please don't hesitate to reach out to us at help@topsurveys.app. We'd always be happy to hear from you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 1 out of 5 stars

Do not even use this site

Do not even use this site. In the beginning they were ok but if you play games and get to a big payout you will never get paid and I was in the middle of earning on a game and all the sudden they had to verify me which they said it takes 60 seconds so after verification they erased all the games and surveys and none are available however my husband's and my friends are just fine. I believe it's because I wrote another bad review on here before for them. They want you to earn for them and screw you in the end.

Update they have replied asking me to reach out to them however I did that last time just to be blown off again after a few days and the only contact is email

June 9, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi, we’re sorry to hear about your experience and understand your concerns regarding missing offers, verification, and payouts. We’d like to better understand your situation and review what happened to your account in detail so we can help. Please email us at help@topsurveys.app with your account information.

Rated 4 out of 5 stars

$28.51 Bonus 🎁

First off, I picked the $28.51 bonus today. I didn't think the large ones would ever go off however today I was extremely happy when proven wrong. I've been using top surveys for only 3 weeks and there is many redirects to longer surveys though it only happens on the short surveys it has rarely happened on the 15min + so I really wouldn't complain about that, do the long ones get the money. Cash outs have been fast within 10mins maximum. Gift cards and PayPal. So far so good. Would definitely recommend.

June 14, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you so much for your wonderful feedback! We're delighted to hear you're enjoying your experience with TopSurveys.

Your kind words mean a lot to our team and inspire us to keep improving and providing the best possible experience for our users.

If you ever have any questions or suggestions, please don't hesitate to reach out to us at help@topsurveys.app. We'd always be happy to hear from you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 1 out of 5 stars

I had earned approximately $5 on…

I had earned approximately $5 on TopSurveys and attempted to withdraw my balance. The withdrawal failed with an error message. After that, my account was suddenly restricted and I was no longer able to complete any surveys.

I contacted support multiple times. The responses I received were generic and stated that the support team would contact me, but no actual solution has been provided. I also contacted them from another email address and received the same delaying responses.

At the moment, I cannot access surveys and I cannot withdraw the money I legitimately earned. The lack of communication and transparency is very disappointing.

If there is a genuine reason for the restriction, it should be clearly explained to users. Otherwise, it feels unfair to spend time completing surveys only to lose access when it is time to cash out.

I hope TopSurveys reviews my case and resolves this issue.

June 12, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi, we’re sorry to hear about your experience and understand your frustration regarding the withdrawal error and account restriction. We’d like to better understand what happened and review your case in detail so we can help resolve this. Please email us at help@topsurveys.app with your account information.

Rated 5 out of 5 stars

It is the greatest Survey App I have…

It is the greatest Survey App I have experienced. It has a low withdrow limit and the fastest payment

April 23, 2026
TopSurveys logo

Reply from TopSurveys

Hi,

Thank you so much for your wonderful feedback! We're delighted to hear you're enjoying your experience with TopSurveys.

Your kind words mean a lot to our team and inspire us to keep improving and providing the best possible experience for our users.

If you ever have any questions or suggestions, please don't hesitate to reach out to us at help@topsurveys.app. We'd always be happy to hear from you.

We value your feedback and are committed to continuously improving your experience with Top Surveys.

Best regards,
TopSurveys Support Team

Rated 1 out of 5 stars

This company failed to compensate me…

This company failed to compensate me for money they owed me. I begged customer support to help and they refused. I provided screen shots of the game I downloaded and the level reached and they refused to acknowledge, and they all kept parroting the same thing , that it wasn’t tracked properly. Beware ..this happens often and they will not help you if your game fails to track with them and payment is not received. TERRIBLE CUSTOMER SERVICE!!!! Why have customer service at all if they don’t help in any way!

June 1, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Hi, we’re sorry to hear about your experience and understand your frustration regarding the missing reward and support response. We’d like to better understand your case and review the details of your offer and screenshots so we can help investigate this properly. Please email us at help@topsurveys.app with your account information.

Rated 1 out of 5 stars

SCAM

SCAM! Little amount is paid but as soon as you reach a higher level of task, suddenly system error not following the progression and 0 support to fix it. Weeks wasted to not get paid

June 8, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Thanks for your feedback. We’re sorry to hear about your experience and understand how frustrating it is to invest time in tasks and not receive the expected rewards due to errors or progression issues. This is not the experience we aim to provide. Please contact us at help@topsurveys.app with your account details so we can investigate this further and assist you.

Rated 1 out of 5 stars

Avoid

I completed a Casino Joy offer through Top Surveys and spent £40 in total. The offer didn’t track, despite me following the requirements and providing proof of my activity.

After going back and forth with support, I received what looked like copy-and-paste responses repeating that the offer “did not track successfully” they admitted it was their fault but they could not verify my activity. The responses felt automated and didn’t properly address the evidence I had provided.

I was eventually given a £10 goodwill credit, but that still left me out of pocket due to an issue that was completely outside of my control.

The most concerning part is that if their tracking system fails, they seem unable or unwilling to properly investigate completed offers, meaning the user carries the risk. Based on my experience, I would be very cautious about spending money on any paid offers through this platform.

June 11, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Thanks for sharing your experience, Abby. We’re sorry to hear about the tracking issue and understand how frustrating it is to spend money and not receive full credit. This is not the experience we want for our users. Please contact us at help@topsurveys.app with your account details so we can review your case again and investigate this properly.

Rated 1 out of 5 stars

Scam company, boring surveys, after completing I never get money.

It's a shame I can't give minus 100000 stars.

June 11, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Thanks for your feedback. We’re sorry to hear about your experience and understand how frustrating it is to complete surveys and not receive rewards. This is not the experience we aim to provide. Please contact us at help@topsurveys.app with your account details so we can investigate and assist you further.

Rated 2 out of 5 stars

I have been doing surveys on this site…

I have been doing surveys on this site for quite a while and have had no problems. However, as of today, you can only log in using google or apple, and I only used my regular email, so now I cannot log in or access my earnings.

June 10, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Thanks for your message, and sorry for the inconvenience. We understand how frustrating it is to suddenly lose access to your account and earnings. This change shouldn’t prevent you from accessing your existing account. Please contact us at help@topsurveys.app with your email details so we can help restore access and review your account.

Rated 1 out of 5 stars

Frustrated

Frustrated with this App, for days now I can’t access Surveys it throws me off each time. It is such a waste of time!!!!!

June 10, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Thanks for your feedback, and sorry for the frustration you’re experiencing. Being unable to access surveys repeatedly is not the experience we want for our users. This may be related to eligibility, availability, or a technical issue. Please contact us at help@topsurveys.app with your account details so we can investigate and help resolve this.

Rated 1 out of 5 stars

I completed the Word Quest $4 offer…

I completed the Word Quest $4 offer before reinstalling the app. After reinstall, the game disappeared and TopSurveys support says there’s no record in their system. I gave my email for recheck but they still refused to credit. I have chat screenshots as proof. Please fix this.

June 10, 2026
Unprompted review
TopSurveys logo

Reply from TopSurveys

Thanks for your message and for providing details about the Word Quest offer. We understand how frustrating it is to complete an offer and not see it tracked, especially when you have proof of completion. Please email us at help@topsurveys.app with your account info and screenshots so our team can recheck the offer tracking and investigate this further.

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