TORCHSTAR - Light Fixtures Wholesaler Reviews 

365
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff members and appreciate the very quick response times when they are seeking assistance with their orders or product selections. People also mention that the items purchased are consistently reliable, exceptionally high in quality, and arrive right on schedule without any trouble. Some reviewers were not happy with unexpected order delivery delays, missing shipments, and occasionally receiving incorrect items that complicated their projects. A few other people also felt frustrated when certain product parts failed prematurely after installation or when they encountered difficult communication and support challenges.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive promptly, work great, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that support agents are very responsive,... See more

Order

People report positive experiences with order, highlighting a seamless process, quick shipping, and... See more

Staff

Consumers find staff to be positive, highlighting helpful and dedicated employees who go above and beyond to... See more

Response time

Reviewers highlight high satisfaction with response times, noting that support agents and representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (part... See more

Rated 5 out of 5 stars

Superb personal service and help in selecting size and measurements. Being able to speak to an actual human was very helpful. AND, it arrived a week earlier than expected. AND, he made sure when call... See more

Rated 5 out of 5 stars

I've been using this companies safe lightning products for several years. They are high quality long life products. I totally recommend them regularly. The only thing I wish they would offer is a pkg... See more

Rated 5 out of 5 stars

Great product and great customer service. The safe light kit provided more than I originally planned for, making it my new standard for LED light kits. Appreciated the extra effort to assist with the... See more


Company details

  1. Lighting Wholesaler
  2. also in
  3. Lighting Consultant
  4. Lighting Store
  5. Stage Lighting Equipment Supplier

Written by the company

TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations. Together we shine, together we grow – TORCHSTAR® promise.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(365)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Products from a Team That Truly Cares…

Justin and the TORCHSTAR team has been an absolute pleasure to work with. Their team is professional, responsive, and truly dedicated to delivering high-quality products that provide real value to customers. Communication throughout our collaborations has always been smooth, which makes the entire process easy and enjoyable.

The quality of TORCHSTAR’s products genuinely stands out to me. Every item I’ve worked with has been well-designed, reliable, and thoughtfully made with both performance and durability in mind. It’s clear that a great deal of care goes into their materials and overall craftsmanship, which makes their products easy for me to confidently recommend.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great customer serviceer…

Great product and great customer service. The safe light kit provided more than I originally planned for, making it my new standard for LED light kits. Appreciated the extra effort to assist with the correct amount of parts I required for my install.

December 18, 2025
Rated 5 out of 5 stars

Replacement bulbs

Thank you for helping to find a replacement light bulb for my chandeliers. Emails were answered within 24 hours and was greatly appreciated.

December 3, 2025
Rated 5 out of 5 stars

Helpful

Helpful, quick, and they found the lights I needed when I couldn’t find them anywhere online myself!

November 26, 2025
Rated 5 out of 5 stars

Replacement parts

Didn't think it was possible but I was able to reach out to the manufacturer and get replacement parts for something that I ordered several years ago on Amazon. The rep that I spoke with was knowledgeable and informative

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Item showed in stock

Item showed in stock. The day it was supposed to arrive it didn't. There us no way to talk to someone at this company without going through messenger or email which is a terrible way to do business. When I finally got a hold of someone the item was backordered and my customer was waiting on the lights. I had to get a refund and order lights elsewhere which delayed finishing the job and making me look like a bad contractor.

Will never order here again

October 29, 2025
Rated 4 out of 5 stars

Everything went well

Everything went well. I thought the price wasn’t bad but the shipping matching the price was ca bit crazy. Only issue I had was Ibwas told it should arrive in about 3 days but definitely was at least a week.

October 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look