In the past few years, it seems like many companies have stripped customer service back to where even simple communication is treated as luxury. Not at Torchstar. Torchstar’s customer service (part... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Superb personal service and help in selecting size and measurements. Being able to speak to an actual human was very helpful. AND, it arrived a week earlier than expected. AND, he made sure when call... See more
I've been using this companies safe lightning products for several years. They are high quality long life products. I totally recommend them regularly. The only thing I wish they would offer is a pkg... See more
Great product and great customer service. The safe light kit provided more than I originally planned for, making it my new standard for LED light kits. Appreciated the extra effort to assist with the... See more
Company details
Written by the company
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations. Together we shine, together we grow – TORCHSTAR® promise.
Contact info
3768 Hamner Avenue, 91752, Eastvale, United States
- 8009907688
- info@torchstar.us
- torchstar.us
4.6
Excellent
365 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Outside Santa Claus Light Bulb
Outside Santa Claus I bought had a different kind of light bulb, wasn’t sure where I was able to get one. The one I purchased from you works perfectly.
October 17, 2025
They had the exact product that I…
They had the exact product that I needed, shipped it guickly.
October 15, 2025
Grateful to Justin Lucas for his professionalism and help
I'm very grateful to Justin Lucas for how quickly and easily he solved my issues with replacing some burnt-out lamps. He was highly professional and helpful, and made life very easy for me. It's thanks to people like him that Torchstar is a company I continue to buy from!
October 3, 2025
Unprompted review
On time delivery..
On time delivery..the product is great I’ve ordered them before. And I’m very satisfied with them.
October 6, 2025
Originally a mismatch
Originally was shipped a mismatched light and j box. Had difficulty getting in touch with customers support but eventually they did ship me a replacement. When it arrived I’ll see if it’s the correct item.
September 22, 2025
Very fast response and fixing the…
Very fast response and fixing the issue. Ordered A six pack of solar lights and one stopped working. Replaced the faulty light in a timely manner!
October 1, 2025
Unprompted review
Excellent follow up on product issue
Excellent follow up on product issue. Very positive outcome 👍🏻
September 29, 2025
Unprompted review
Great product, accurate description and pictures
The product represented on the website is a perfect example of what I received. The pictures and description were exactly correct and what I needed. The products arrived in great condition with no issues. Thank you for a great experience and product.
September 30, 2025
Unprompted review
Very easy to order
Very easy to order. Company personal are very helpful to fulfill my order.
September 23, 2025
I appreciate the assistance received by…
I appreciate the assistance received by
ITALIA D
CUSTOMER REPRESENTATIVE
italia.d
She provided consistent communication, so I knew where we were in the process. She made sure to help me and get my request processed.
September 26, 2025
Unprompted review
Quality Products and Easy to Work With!
Hi! I have worked with Justin -- and he has been communicative and easy to work with! The products have been extremely well made and the quality of them is top-notch. Recommend these products to everyone!
September 18, 2025
Unprompted review
Lights were very easy to change
Lights were very easy to change. brighness and temperature of the lights appear as advertised.
September 22, 2025
Unprompted review
You Will Not Be Disappointed!!
I have absolutely loved everything I have installed from TORCHSTAR. My outdoor motion sensor floodlight was a breeze to install, and has been fantastic for my dogs going in and out at night! I love that I can adjust the timing of when it will turn off after being activated by the motion sensor so my dogs can get light for long enough while not bothering my neighbors at night! Justin has been a great person to reach out to as well, and always gets back to me promptly answering any questions I may have!
September 1, 2025
Unprompted review
Very helpful customer service
September 4, 2025
If you buy lights from this company, you better buy plenty
Purchase lights from this company eight 2525. One already went out of service would no longer work. Purchased a replacement light and collar does not match. I have over 10 emails back-and-forth and promised a replacement light which has still not shown up nor any more communication with them would not recommend this company.
9/23/25
Update of my review. Received replacement light from Justin Lucas which was an exact match to what I wanted from my order. I can’t give a 5 star rating since the first CSR could not understand the quality issue. And then just dropped the ball.
Thanks to Justin and Torchstar.
August 24, 2025
Unprompted review
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