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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the genuine leather, its feel, and durability. Many appreciate the stylish design, perfect fit for their devices, and the overall functionality, often noting features like magnetic closures and cardholders. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly. However, some people were dissatisfied with aspects of their order and customer service. A few reviewers reported issues with receiving incorrect products, or cases arriving with scuffs and sand. There were also instances where customers experienced unhelpful or unresponsive customer service, particularly regarding returns, exchanges, or issues with product defects after a short period of use.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the real leather,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the leather and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt and fast... See more

Order

People report ambiguous experiences with order. Many customers praise the smooth ordering process, fast... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise the excellent and quick... See more

Based on these reviews

Rated 4 out of 5 stars

The leather is thin and light, much thinner and lighter than my previous leather case. I like the magnetic flap that keep the cover closed, works very well. The bad: I don't like the microfiber... See more

Rated 5 out of 5 stars

Great company. Excellent customer service and quick communication. The leather quality and smell are amazing and they develop a nice patina. I’ve owned many, many different products from them and I’ve... See more

Rated 5 out of 5 stars

Great product quality, I absolutely love this new phone case and would definitely recommend to others and will buy from this company again. Shipping speed was good considering it shipped from the UK... See more

Rated 5 out of 5 stars

Received the beautiful leather cover for a new iPadPro 11". Lovely color and fits the device well. I keep my iPads for several years, last one was about 6 years, so prefer a long lasting leather cov... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Explore TORRO for top-quality US leather goods. From premium leather phone & iPad cases to stylish wallets, find your perfect accessory for timeless elegance and durability.


Contact info

4.2

Great

TrustScore 4 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Years ago I was looking for a phone…

Years ago I was looking for a phone case that wasn’t full of frills and nonsense. I found TORRO. I have not looked at anything else since. I told everyone I knew about the case and I get frequent questions about it. I had to order another case because the original one finally gave out. I am keeping it as a reserve wallet to store other things!
I am a life long fan now and will not buy any other cases except yours!
I love the stylishness without being ornate! I love the color choices, simple but elegant!
I love that it has just the right amount of credit card/ license space and I really love all the positions my case allows!!!
Simply, I’m in love!! Keep up the awesome work and standards TORRO!!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

My shipment arrived next day

My shipment arrived next day! I had a previous case for my older phone and lasted the entire time. My only regret was that this time you did not offered monogram. My previous case was monogrammed with red letters

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful iPhone 17 Pro Max wallet

The wallet for iPhone 17 Pro Max was beautiful: leather, durable and fit like a glove. Also, customer service was the best! I received the wallet a day or two before the iPhone, and I was not sure it would fit. Customer service (joe?) asked me to email a photo of the wallet with measuring tape, then he sought advice from colleagues and after that, assured me it would indeed fit. They were right!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, and a fast delivery. The protective case(s) we ordered two; one iPhone 17 and the other iPhone 17 Po Max, fit perfectly and so easy to insert the devices.

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

I received my 16e flip case very…

I received my 16e flip case very quickly. I love the protection it provides for my phone. I have used Toro cases for many years and they hold up extremely well. I highly recommend them.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressive case

Really impressed with the quality of my new phone case. Nice leather and the red stitching really adds to its look. Ordering and delivery was easy and fast. Would highly recommend.

November 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Well I never received my case

Well I never received my case. When I ordered my item I put my new address in and changed my billing address. When I received confirmation email shot had sent it to my old address. I tried immediately to change, but could not. I tried to cancel but could not so I was charged for an item. I never received my old address. Ex-girlfriend bad break up not possible to get her to cooperate.
So here I sit still needing a new phone case for my phone, but refuse to pay for another one. I’ve used your product for four years and loved it, but it’s fallen apart now that’s why I ordered a new one because it lasted so long, but guess I’ll do without for the fear of ordering products and then being shipped elsewhere no ability to call and talk to someone or to cancel and order on a Sunday no possibility of changing an address even though that company had the right address to charge my card, but not to send the product to the new address

October 19, 2025
Unprompted review
TORRO USA logo

Reply from TORRO USA

Good Morning,

Thank you for your order with TORRO and for taking the time to leave a review. As stated in our shipping policy, once an order is placed it is automatically sent to our fulfilment partner for immediate processing and dispatch and cannot be cancelled or changed (including shipping address).

The address entered when your placed your order is the address that the order was dispatched to, we did not modify this in anyway as this cannot be done as stated in our shipping policy, which you can view in full detail at the link below:

https://torrousa.com/pages/shipping-policy

As such, the order was dispatched and delivered using the details entered when placing your order.

Kind Regards,
Daniel
TORRO

Rated 5 out of 5 stars

This is my second Torro phone case

This is my second Torro phone case. My first one lasted for years and is still in good shape. I got a new phone and ordered a new case. I am very happy with the fit and added protection this case provides to the screen.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what I was looking for!

I used to love Apple's leather phone covers, but they don't sell them anymore. This was one of the few I could find for the new iPhone 16e. It's exactly what I was looking for and is even better than what apple used to sell. Full coverage, metal button pushers, and glove soft leather make this perfect for my new phone. Thank you so much.

October 20, 2025
Unprompted review
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Rated 1 out of 5 stars

I accidently ordered the wrong Torro…

I accidently ordered the wrong Torro wallet phone case. As I ordered a Google Pixel Fold Pro and I mistook Fold as the case folded like a wallet vs the actual name of the phone. I was hoping to reorder another Google Pixel Pro XL case to correct the issue, but since I was going to be charged shipping again and shipping to return I thought otherwise and bought a case from another competitor. I would not use Torro again as the customer service was very poor in regards to shipping the incorrect product back and/or making an exchange. Best of luck. Thanks

September 22, 2025
Unprompted review
TORRO USA logo

Reply from TORRO USA

Good Morning,

Thank you for your order with TORRO and for taking the time to leave a review. As you have stated, your order was placed for a case compatible with the Google Pixel Pro Fold, therefore this is the case that was dispatched for you. Cases for the Google Pixel Pro Fold are not compatible with the Google Pixel Pro XL.

As you were sent the case that you ordered, then as per our returns policy, arranging the return of an unwanted item is your responsibility. You did not receive the incorrect product, you received the exact product that your order was placed for.

You can view our returns policy in full detail at the link below:

https://torrousa.com/pages/returns-policy

Kind Regards,
Daniel
TORRO

Rated 5 out of 5 stars

Better than old iPhone leather cases

Excellent quality, it covers the bottom portion and I love the texture of the leather, the overall snug fit on the phone, ability to use MagSafe, the quality of the cutouts, and love the solid clicky buttons. It is superior to the old iPhone brand leather cases and I appreciate that they put a small logo on the side.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Unresponsive customer service

We have not received the package the customer service was not able to help. They simply just blamed us. They were unhelpful and unresponsive.

September 25, 2025
Unprompted review
TORRO USA logo

Reply from TORRO USA

Good Morning,

Thank you for your order with TORRO and for taking the time to leave a review. As per your communication with our team, the order was delivered to your address with a delivery photo taken at the point of delivery demonstrating this. As a consequence, the order is considered delivery and therefore fulfilled as it is shown by the delivery image being taken at the correct address and showing your property.

Kind Regards,
TORRO

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