Toms Bicycle Parts Reviews 232

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 1 out of 5 stars

We purchased and paid in full for a total premier package two years ago and haven't had to use it until this week. My truck is currently on a hoist at Chevy for 3 days now waiting for approval on our... See more

Company replied

Rated 1 out of 5 stars

I was told by Samuel Taylor that I had 30 days to request a full refund if I changed my mind on purchasing an auto warranty. I canceled the very day I signed up for the policy. It's been over three we... See more

Rated 5 out of 5 stars

John Myers was incredible! He was Professional, Knowledgeable and very easy to speak with, he also made sure we were taken care of and actually cared about our concerns which is not very common thes... See more

Rated 5 out of 5 stars

I purchased a warranty for my 2007 Mercedes-Benz E550. I didn’t think I was going to use the policy but a check engine light came on and I went to the dealership and they told me I needed a new intake... See more

Company details

  1. Bicycle Repair Shop

Written by the company

Bike Parts and repairs


Contact info

2.8

Average

TrustScore 3 out of 5

232 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very courteous professional person

Very courteous professional person. I feel he did an excellent job of explaining what I will be purchasing and also did an excellent job going back and requesting my senior discount.

He's a keeper!

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

My Representative was fabulous!

My Representative, Zack, was fabulous! It is the best experience I have ever had dealing with a customer service rep. He was patient and incredibly helpful. I feel safe and secure with my warranty package for my Kia Sorento. I will be sending my daughters to him when their new vehicles are ready for an extended warranty program.

I am so glad I found your company online!

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Zach was very professional during each…

Zach was very professional during each of our contacts via telephone conversations. As I am pleased with the sales portion of our interaction, I am extremely hopeful in anticipation of future interactions after the purchase. I expect great service whenever, I interact with Total Auto Protect. Your contract is not cheap; therefore I hope to get excellent service. That is what matters most to me!!!!

July 8, 2021
Unprompted review
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Rated 5 out of 5 stars

Sam was fantastic

Sam was fantastic. A real pleasure to do business with. Would recommend and as long as the coverage is as it appears.Will use agian for other vehicle purchases.

December 17, 2020
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Rated 5 out of 5 stars

Jason - Excellent C/S!

Jason was extremely helpful when we first spoke 6 months ago. I did not purchase any warranty during our initial conversation however because of his thoroughness and excellent customer service, I called back today and purchased a 3 year plan.

December 16, 2020
Rated 5 out of 5 stars

My Sales Agent

My sales agent was very helpful with my concerns and pricing, I would highly recommend him. Thxs

December 9, 2020
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Rated 5 out of 5 stars

Sam Wolf was great

Sam Wolf was great! Extremely friendly, not over pressuring, and very knowledgeable. Helped me get the best top dear package at a great rate. Extremely satisfied.

December 9, 2020

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