Very happy with my experience so far! I had my first phone call with TotalEnergies, and the employee was very helpful, friendly, and clear. Everything was handled quickly and smoothly. I also signed a... See more
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App is bogus and frustrating when trying to submit index / consumption volumes. But otherwise functional and ok to use. Customer support and prices are very ok, wait tile acceptable and no glitches... See more
TotalEnergies are a nightmare. I have written a previous review after I had to change to Bolt, who are fantastic. Now Total have somehow managed to cancel my gas contract with Bolt and take it over ag... See more
Contact is straight forward and fast. Information is provided as asked for. Invoicing is direct and open. Monthly info about price evolution and available new contracts would strengthen constumer sat... See more
3.6
Average
1K reviews
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Clear, efficient and friendly support
July 24, 2026
Reply from TotalEnergies Belgium
That are kind words, Thank you very much.
Reply from TotalEnergies Belgium
Dear mister Leenaerts,
Thank you for your kind feedback.
We are delighted to hear that you received clear answers and a friendly, efficient solution.
Kind regards,
Christel, your advisor from TotalEnergies P&G
good customer service
June 1, 2026
Reply from TotalEnergies Belgium
Dear mister Vanwesemael,
Thank you for your positive feedback. We are pleased to hear that you are satisfied with our customer service.
Kind regards,
Christel, your advisor from TotalEnergies P&G
Terrible Customer Experience
Still didn't get the "maandelijkse afrekening". This was the 6th time that i asked it but there is an "internal problem" on their side.
May 12, 2026
Unprompted review
Very bad client support
Very bad client support. Do not answer on our question on finally getting the due invoices
April 1, 2026
Unprompted review
Reply from TotalEnergies Belgium
Dear mister Schmid,
Thank you for your feedback.
We’re sorry to hear about the delay and the lack of clarity regarding your invoices.
This is not the level of service we aim to provide.
You can contact us via the email address we-help-you@totalenergies.be with the subject "Trustpilot".
We will do our utmost to find a suitable solution for you.
Christel , your advisor from TotalEnergies P&G
I requested a fixed price contract
I requested a fixed price contract, got a variable price contract. Tried to contact the helpdesk, but gave up after listening 1 hour and 8 minutes to the waiting song.
March 27, 2026
Unprompted review
Reply from TotalEnergies Belgium
Hi,
Thank you for your feedback.
Our sincere apologies for the reduced accessibility during the last days of March. Due to an exceptionally high number of contacts, we unfortunately experienced extremely long waiting times, which meant that we were not always able to respond to you in a timely manner.
We understand that this has caused inconvenience and would like to explicitly apologize for this.
We would like to look into your file.
You can contact us via the email address we-help-you@totalenergies.be with the subject "Trustpilot".
We will do our utmost to find a suitable solution for you.
Christel, your advisor from TotalEnergies P&G
Shocking service
Shocking service. First attempt to use the charger failed. Second attempt was successful but Total Energie have blocked my account for 2 x €75 for a bill of less than €9. They are impossible to reach in person and hide behind a useless chat bot so I have a weekend with no money as a result. What disgusting service. Please avoid this company if you can.
March 27, 2026
Unprompted review
Reply from TotalEnergies Belgium
Hi,
We’re sorry to read about this experience and understand how frustrating this situation must be. This is not the service we aim to provide.
We would like to look at your file.
You can contact us via the email address we-help-you@totalenergies.be with the subject "Trustpilot".
We will do our utmost to find a suitable solution for you.
Christel, your advisor from TotalEnergies P&G
Incapable to produce a correct invoice…
Incapable to produce a correct invoice and then come back in January 2026 for the period up until September 2024.
I've left them now for another provider as I could no longer accept invoice error after invoice error.
January 13, 2026
Unprompted review
Reply from TotalEnergies Belgium
Hi Sir,
I have received your review and I fully understand your concern. I apologize for the inconvenience caused by this situation.
It is important to note that at TotalEnergies we are committed to providing transparent service to all our customers, and we take every mistake or inconsistency very seriously by doing our best to find quick solutions.
I deeply regret that you have switched suppliers. We sincerely hope to restore your trust in the future.
Christel, your advisor at TotalEnergies P&G.
I am satisfied with the swift responses…
I am satisfied with the swift responses I get to my needs and the efforts made to support me even when I have difficulties paying my bills
January 12, 2026
Unprompted review
Reply from TotalEnergies Belgium
Hello madam,
Thank you for your positive feedback. I am delighted to know that you are satisfied with our services. At TotalEnergies, customer satisfaction is our priority, and we constantly strive to provide quality service that meets your needs.
Thank you again for your trust, and I wish you an excellent day!
Christel, your TotalEnergies P&G advisor.
worst customer service ever
I have been trying to contact them for 3 weeks straight, they always put me in hold for over 2 ours and the few times they reply to me, they hang up. They say they record the calls to enhance the experience, I guess they don't. Unfortunately, I cannot add pictures, but I have take screenshots of my "calls" : more than 2 hours waiting each time.
Disgusting treatment, and the reason I am trying to call is they charged us the double of what we normally pay, even if we consume less than what they assume. I will change immediately providor.
They tell you they will call you back, never did.
Invest more money in your customer service, you should have the budget given the absurd price of the bills.
UPDATE
Finally that call (on hold the whole time) lasted 2:20 minutes and they hung up. So I called again, and went for another service (not the issue one), a lady replied to me, and she told me she would send me to the right person, and she also hung up on me.
January 6, 2026
Unprompted review
Reply from TotalEnergies Belgium
Hello,
We have recently experienced a high volume of calls and are doing our best to address it.
We thank you for your patience.
Are you aware that we also have chat advisors available to assist you? My colleagues are just as attentive, and the response is quicker. They are available Monday to Friday from 8:00 AM to 9:30 PM.
You can also contact us at we-help-you@totalenergies.be with the subject “Trustpilot”.
We will do our best to find a solution that suits you.
We sincerely hope to have the opportunity to regain your trust and provide you with an improved experience in the future.
Christel, your TotalEnergies P&G advisor.
Reply from TotalEnergies Belgium
Hello sir,
Thank you for your positive feedback. I am delighted to know that you are satisfied with our services. At TotalEnergies, customer satisfaction is our priority, and we constantly strive to provide quality service that meets your needs.
Thank you again for your trust, and I wish you an excellent day!
Christel, your TotalEnergies P&G advisor.
I had a good experience with the last…
I had a good experience with the last guy I was with! He answered all my questions and he was so kind and polite.
December 26, 2025
Unprompted review
Open communication
Contact is straight forward and fast. Information is provided as asked for. Invoicing is direct and open.
Monthly info about price evolution and available new contracts would strengthen constumer satisfaction.
December 24, 2025
Unprompted review
Better than before
App is bogus and frustrating when trying to submit index / consumption volumes. But otherwise functional and ok to use.
Customer support and prices are very ok, wait tile acceptable and no glitches to report regarding Direct Debit flows or invoicing via e-mail.
Prices are ok too and competitive.
December 17, 2025
Unprompted review
To complicated place to connect…
To complicated place to connect with:((((
November 27, 2025
Unprompted review
The WORST customer service I've ever…
The WORST customer service I've ever experienced. We are about to get electricity cut off at our property and customer service is useless and has not been able to help us update our details. By email, phone, nothing. They always redirect you to another department where no one can help you. Plus, you have to hear the same god awful 5 word song playing on loop while you wait 20 minutes to talk to someone who cannot help you. Guantánamo staff should reach out to Total, they would have a lot to learn from them.
November 21, 2025
Unprompted review
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