Totally Branded Reviews 996

Brilliant service from start to finish. The team were really helpful in helping me choose the right product, it arrived within a few days, and the quality is excellent. I’m absolutely delighted.

Kaylee at Totally Branded was very helpful in ensuring I received my order quickly. The branded bunting I purchased is great quality and we are very happy with the whole process. They also send a lot of email communication which is helpful.

We are so pleased with our personalised tote bags. They look fantastic! Nathan Cocksedge was brilliant and persevered with me whilst I took a while deciding what we needed.

COMMUNICATION! Was great, keeping regularly informed about progress of my order.

Found this company by chance and have to say it has been fantastic. The tote bags are excellent quality and price.

I ordered some mini tote bags for an event. They were very decently priced although there was a slight issue with the printing the company rectified it and sent them in record time with no issue so I would highly recommend.

Communication throughout was quick and thorough. After the order was completed, there was an issue with the T-shirt sizing. Christine D took this on board and very kindly reprinted the T-shirts we were missing.

Great communication during the ordering process and once the order was finalised. The finished products look excellent.

High quality products and excellent customer service

Experience was great, Harry helped me with my orders and sent proofs. Once approved the items arrived in great time. All in all a great experience as I have never ordered items like these before but will be back to order from Totally Branded.

I used Totally Branded at my place of work, for our marketing materials for 2026 shows. The pricing is more than reasonable and they are happy to discuss back and forth until you find exactly what you are looking for. Jessica Boulton, thank you so much for your assistance with our order. You were a breath of fresh air to discuss our branding needs, assisting us with what would benefit the company as best value for money. We would happily recommend totally branded to other companies! - MARSH INDUSTRIES.

Very good service for a repeat order. We'll be back1

URGENT COMPLAINT – Immediate Escalation Required (Ref: Q66875293-1)
I’m extremely frustrated with how this has been handled by Harry Ramshaw and I need this escalated immediately.

This has been going back and forth for days with repeated mistakes — wrong sample sent, wrong colour quoted, multiple incorrect quotations, and my logo being modified despite me clearly stating several times that it must not be changed.

I have repeated the same instructions across multiple emails, yet it feels like they are not being properly read or followed. This is a very straightforward order, and it should not have reached this level of confusion and delay.

You can review the full email history with Harry Ramshaw — all the details and corrections have been clearly outlined multiple times. I have also raised my concerns and frustration during phone conversations on several occasions.

I urgently need these pens, and this situation has already wasted a significant amount of my time.

Please reassign this to someone else and resolve it properly today.

All I need is the correct pen in grey, our logo used exactly as provided — this same logo has been used on multiple previous pen orders without any issues — and a correct quote so we can proceed immediately.

If this cannot be resolved today, I will have no choice but to move this order elsewhere.

Please confirm as soon as possible.

Incredibly disappointed with Totally Branded. Following initially great service with the design and quote for our badge everything just started to go wrong after that. Our treasurer asked for payment terms as we are a charity and he didn't feel we should have to pay 100% of a large order upfront. They agreed to allow us to set up and account which would give us 30 days before payment was required and the order should be with us by then so the risk to us was reduced. The deal was we had to fill out the paperwork and set it up immediately to avoid delaying production which we did promptly and had confirmation that it was all done and our order was sent to production with a 4 week timescale. Just over 4 weeks later I received a courtesy call to ask if I had received our order - I had not and I asked if she could look into it and let me know when they would be arriving. 2 days later I had not heard back from the company but i received and automated email telling me full payment had been taken and our order would now be processed for production - ready in 4 weeks time! I emailed to complain and was told 'yeah sorry our mistake' I said I wished to make a formal complaint as we had already missed two large events at which we would have had opportunity to market our product and I was told it would be escalated to a manager who would respond. Two days later no response so I emailed again asking for a response and I received an email from a manager saying yes it was their fault they were sorry and they had expedited my order to express delivery and would give me 10% off my next one. I asked what my new delivery date would be for the express delivery and was told it was the same as the one I had already been given on the automated e-mail ... so absolute lies as the expediting hadn't been done by then but didn't make any difference so I called them out on their lies, waited another two days, complained again as I didn't get a response and when I eventually did I was told we would get £25 discount which would be knocked off my invoice. I pointed out that as I had already paid in full this wouldn't help and I needed it refunding and received a second email saying 'yeah no problem I will knock it off the invoice' then in response to my third email explaining again that we had already paid in full I received another that said 'okay sure, I'll check with my accounts team and get back to you ' ... which they doubtless never will and if I will ever see my badges, my £25 or the several hundreds of pounds I paid for my order again who knows. My advice to all is AVOID this company

Good communication, efficient production. Thank you to Jessica at Totally Branded for all your help.

Great experience. I ordered 500 stress balls at a very competitive price, and the whole process was smooth from start to finish. The artwork team was excellent - super responsive and happy to make a small amendment to get my design just right. Delivery was also impressively quick and arrived exactly within Mon–Fri office hours, which was perfect as I had it sent to the office.

A special thanks to Ian Restall for the recommendation and support, much appreciated. Highly recommend!

Nathan was brilliant - we kept changing the artwork and the quote, and he was very accommodating and patient. Delivery was quick and everything was very fairly priced. Would definitely use Totally Branded again in the future.

Fast delivery, good quality and spotless customer service. Thanks Charlotte!

Very professional company. Good prices and outstanding quality on all printings in our personalised stationery. Very happy with our purchase and couldn't recommend them enough!

We are really impressed with the quality and price for the pens and trolley keyrings that were purchased.
Charlotte, our merchandise consultant, was very helpful and attentive, always quick to respond.
The order arrived before the expected date.