Totême Reviews 79

Not sure about the bad reviews. I have had a amazing experience with them. Excellent customer service going above and beyond to help me. Was very worried after reading the reviews but need not be. I absolutely love my bag and the quality and will definitely be happy to order from them again.

This is a fraudulent company which doesn’t provide return shipping label after 20 emails and numerous texts on what’s up. It also never answers phone calls nor in US or in Sweden! Stay away . I purchased 1000$ shoes that cannot be worn by human being and trying to get my refund by asking for return label for 6 days . I am in Toronto Canada I hope a president reads it and calls me 14164187760

I placed an order at the end of December, the parcel never arrived and I only finally got a refund to my card mid February. I asked that they cover the interest charge to my card and they refused. I used to think they had excellent customer service but this was probably my worst ever online shopping experience, no genuine concern and I was treated as if I was the problem for continually complaining and asking for them to resolve the issue. I really like their clothes but wont ever buy from them or recommend them to friends again.

I returned a coat and it’s been over three weeks since they have received my return and I still don’t have my refund. Customer service said they see my return has been received and that they will reach out to their warehouse but I have heard nothing from them. I guess I’ll need to dispute with Amex. It’s a shame they used to be great with customer service.

I bought twice totems loafers twice i received damaged pair

Super bad quality and customer service! I’ve purchased the T-Lock-bag and had several problems with it (ripped stitching, broken clasp etc), the contact with the customer service was always very slow. In the end, I‘ve had enough and wanted to return the bag and get my money back. They‘ve received the bag over a month ago (which you can see in the tracking information) but they can’t find it in their warehouse. Again, the communication is very slow and I‘m reminding them about this matter every couple of days but they don’t even reply. Such a shame!

Although I was a little taken aback by all the bad reviews, I ordered two coats in two different sizes and hoped for the best. The coat was a little later than the shipment I payed for. I emailed this to them and I got a quick response and got my shipping money back. The return of one coat went very smoothly, I received an email saying they had received the return and a couple days later the money was credited on my bank account. I think the service was great and everything went smoothly. So maybe I'm lucky, or they did something with the bad reviews and made their service a lot better. The coat is wonderful as well:)

Returned two coats and have only been refunded for one. Customer service said they would look into it. But nothing. Never again.

My return is more then one month back delivered, it was confirmed and I am waiting and waiting of my money…🤷‍♀️ The customer service is not professional.

I’m waiting for a coat i ordered . still no tracking etc says on the website posted to UK within 24 hrs , Quick enough to take money of bank account. Wish i’d read the reviews before ordering. they better send coat or refund . Not Happy

I was one of the customers who purchased their iconic well known capsule long coat 4 years ago, their "Signature wool cashmere coat".
There is no comparison to the quality of that first coat I purchased 2019- 2020 and the two I bought 2022 and 2023. It is a shame to see that this brand has gone from exquisite quality of a coat that felt like a double cashmere wool dream I could not find in any other brand to the crap quality cashmere/wool they sell today. The pockets fell apart in my two last coats and the quality of the cashmere is no longer the same even though the coat has become at least 100 USD more expensive. Shame on you Toteme! At least lower the price if you are going to produce lower quality products. Toteme has compromised their "high quality" trademark in order to maximize revenues. I regret not having the original first signature coat and corresponding scarf I bought 2019/2020. The quality of the coat has a quality decrease of 30-40% which should equal that much price decrease instead of current price increase. I would not purchase that coat again but instead opt for Joseph brand or Max Mara instead.

BEWARE, garbage quality, even worse customer service !!!!

I was so excited to order my T lock shoulder bag ($1,300+!!) through Gab Waller and her amazing team of stylists after finding the purse sold out everywhere. I started wearing it this fall and wasn’t even wearing it a full month when I noticed the leather was puckering. Having worked in the luxury fashion Ecommerce space for 14 years I thought don’t freak out just reach out to customer service surely they will have me ship the bag to them to be reviewed and repaired. I emailed customer service, provided the invoice I received from Gabs team and waited, when I heard back the first response was you’re not the original purchaser so we can’t help, I added Gab’s team to the email and got the original invoice from the store and attached it and copied the person who bought it on my behalf, crickets for a week and I just heard back this morning that actually it’s clear to them that the bag was just overstuffed (by me) so it’s not on them to repair it and my case was closed. This purse was over 1K and you can see from the photos it’s literally impossible to “overfill” the bag… it has a two fold closure so if you overstuffed it the bag simply wouldn’t close .. the quality is garbage, the leather shouldn’t come detached from the backing especially after limited use. I’ll never order a product from Toteme again and will urge my friends and family to not bother !!!

Last year I bought jeans from Toteme. I wore it maybe 10 times. Now it's broken. It's literally falling apart. I paid a decent amount of money and this is what I get in return? I do not have a receipt anymore, who saves it for a year tho? I tried contacting them but they say they cannot do anything. Even Zara has better quality.

I have purchased 4 items from Totême, the popular wool scarf coat, a pay of leggings, slippers and bathing suit. Long story short: Sizes are super weird and the quality is mediocre.

The wool scarf coat is lovely to look at and wear, but the fringes get scruffy and the pocket has come loose after just a few months of wear. I've contactet 24S, where I purchased the coat, they are very helpful but they have been waiting a few weeks to get a reply from Totême... and still waiting, no reply yet.

The sizes of everything else are weird, I am a size small in all other brands (I am from Scandinavia, so I also mean size small in other scandinavian brands), but in Totême I need a size medium in leggins, the swim suit a size large. I have a really narrow foot, but the slippers are still way too narrow - I can tell you, these will not fit any foot.

I have given this brand my fair share of money and patience. Now no more.

The return is over three weeks "in-transit", since 6th of September. I wish I read the reviews before. I used to return the stuff a couple of times before and there were always some minor issues with long refunding process. But this time it is just unacceptable. The return is over three weeks in-transit, and I have to spend my time in checking and writing emails. No one even replies to me.
I have to say, I like the clothes from Toteme but I will try to avoid ordering directly from them.

I can only concur with other reviewers, sadly. I shopped from Toteme and returned some of the items. That was three weeks ago and I have still not received a refund. Though they confirmed two weeks ago that they had received the return and stating their policy, incorrectly, of 14 business days to process a return while their t&c state 14 Days.
My expectation from what I thought was a decent Swedish brand and a luxury brand has by no means been fulfilled.
This not only means I will not shop from them again but likely also not enjoy wearing the products I kept.

If I could give a zero I would. This company has been hyped up only by influencers. Because the service is miserable at most. They cancel orders following their conditions and won't give you any details about it. And then to process a refund they do it partially or by pieces and YOU have to contact them to get your money back, otherwise they just keep your money. First time I ignore bad reviews and they were actually right.
Their stock on their website is also doubtful. Sometimes they have items in stock and they disappear the day after. First time I have an experience something like this with a semi luxury online brand. Will not be purchasing at all and won't be recommending the brand to anybody.

Avoid! Very bad company that does not care about its customers

Please avoid this company. They have a strict 14 days return policy and if you are one day over or something goes wrong they are not helpful resolving any issue with their customer.

The website didn’t show any details about shoe size. 39 looks like 41. So I have to refund, an awful experience for customer services. However, I have to pay £14 for the shipping fee. And it makes me doesn’t want to repurchase.