totencarry.com Reviews 

My first tote n carry was a gift from a friend in royal blue absolutely love it. So I purchased four sets for my family the following year. Which they love. Now this year I purchased three sets Nov 18th and 21st. I just got one set from the Nov 21st order which that order had two sets and Nov 18th nothing. The packaging has changed and the price is higher. Am disappointed that its taking this long to receive all of my items am still hopeful I will receive by Christmas it normally doesnt take this long to receive. I have never had issue with the product its self and I have been buying since 2021

At this moment I am only able to give 3 stars because my duffle bag was stolen and I have an investigation out to see if something can be done. I love the Tiffany blue book bag. I haven't used it yet because its a Christmas gift to myself. I sent an email two days ago regarding hoping someone will assist me with this claim. I also will be making sure to pay for extra protection if I am able to purchase a new item.

I've made several purchases with T&C and I can honestly say I am happy with the way I've been handled. The first time I ordered back in August 2023 it took a while but I was finally reached out to and told they were sold out of what I ordered so I was given a full refund. I decided to give them another try and was fully satisfied. Since then, I have ordered 3 more times and currently awaiting a new order now!

Order #TC272332. I ordered BOGO luggage back in September 2024 NEVER RECEIVED MY ORDER. This company has been giving me the run around ever since. I will be reporting them to the BBB.

Update: I was expecting a call from Mr. Tote and Ms. Carry THE HEAD PERSON! NOT A REP!!! MY ISSUE HAS NOT BEEN RESOLVED!!! I was assured like many many many many other times that I would have my order by now. I STILL DO NOT HAVE THE MERCHANDISE I PAID FOR!!!!!! I am disputing this charge as we speak! I do not trust this company to resolve anything. Tote and Carry has lied on several emails telling me my order is on the way. I have at LEAST 13 email exchanges inquiring about my order!!! They have not offered a refund, discount or any other consolation for this stress. SHOPPING is not suppose to be like this. You order an item and within a REASONABLE AMOUNT OF TIME you receive your order! Stay away from Tote and Carry.

TotenCarry has changed the game in traveling in style. Every piece I have purchased has been nothing but top quality. I get compliments when in the airport on my royal blue backpack and duffle set. My laptop/work bag gets compliments also. I think its the royal blue color. Stands out everwhere I go!! Now I have added the rainbow barrel bag which I am loving. I will continue to add pieces to my collection.

Tote and Carry bags are a very good quality and looks good, so I’m definitely excited to travel with class and in style, their one of the best that I’ve seen , Tote and Carry has style , class and the price that’s right…get u a few sets

I used my luggage one time only and the zipper broke on the carry-on bag. What kinda cheap mess is this; all that money I paid for this set?! Their customers service leaves a lot to be desired. I sent an email and got one response then crickets. I still wanna know who can repair my zipper?! I'm very disappointed. The luggage looks nice but it's janky. Do better. FYI your 15 minute warranty expired before I even used my luggage. I like preparing in advance for my trips. I just want my zipper fixed.

I highly recommend Tote and Carry bags. I purchased my first treval bag back March 2022. I purchased travel bags and other bags for several family members. The quality is great and and the bags are very spacious. I received complaints every time I am out with any of my Tote and Carry merchandise.

My order was placed. Label was created. Item was never shipped nor delivered. I reached out on multiple occasions responses started off fast. I was responded to immediately with "its stuck in transit and they will check with the carrier to determine the cause of the delay." More than 5 weeks after my order was placed I had to reach out again. At this point my order was removed from Shop App where I can no longer track it. I was responded to saying they're still awaiting a response from the carrier and a claim was filed for my order. I was also told they reached out to a colleague from their warehouse to try and expedite the process. Why so if the carrier (UPS) supposedly lost the package. I finally inquired about a refund I was told the claim was denied. I wasn't eligible for a refund because I didn't purchase any shipping protection and they could only offer 50% store credit. I was sent a piece of screenshot of a claim that was created almost two weeks after I was originally told my claim was created. I was also sent some screenshot about limited liability for packages that were already delivered. My package was never delivered never seen it after the label was created. I proceeded to go to the checkout page where there is no option to purchase any type of shipping protection. I finally found a link to shipping protection after digging no where near where you purchase any items. I attempted to click on the link and of course the link is not clickable. There is no option to add shipping protection. This seems like a common thing as lately. This company is fulfilling orders now they obviously don't have the product to fill and keeping the money when the packages are getting "lost" and "stolen" before getting delivered. I just want my product or refund.

I am extremely satisfied with my Tote & Carry Set. I have purchased many of them, but this one has a style and elegance of it's own.

Thanks Tote Carry!

Tijuan

I have been completely satisfied with the merchandise I’ve ordered. The quality, craftsmanship and durability have exceeded my expectations. I recently ordered the Apollo 2 suitcases and received countless compliments while traveling. I’ve thoroughly enjoyed the Tote & Carry brand and fully intend to continue supporting.

I do not recommend. If your package is lost or stolen they will not refund your purchase. They make you engage with the shipping company in order to get updates on the claim. You are ultimately paying for a product that you won’t receive. They claim there is a policy yet it is not upfront when you purchase. This is my last and only purchase. I tried to support a Black business yet not with this type of policy.

I couldn’t be more pleased with my purchase. I seen a girl in the airport with the red duffle set and I had to get one. So I went to the website and they had hot pink so I immediately purchased a set for me and my husband. I love how fast it came in the mail way sooner than expected. I also made an account so I get offers all the time my set will be complete in no time.. I love this brand and will continue to be a loyal customer

I’ve always wanted a set and finally got it!!! AND….. I love it!!!!

Tote n Carry is a brand I trust and highly recommend. When I travel every takes notice of my bag . My most recent purchase was the Velvet duffle bag in Black and I am sooooo in love . I cannot wait to show off in the airport . Thank you Tote n Carry for the amazing products and amazing customer service . I’ll be backkkkkk 😉

My bags came earlier than I expected. They were made to perfection top quality top to bottom. In every way you must order ASAP. I know I will finish my collections. I need all bags purses colors. This really made my grown-up day. I was so happy beautiful in every way thank you.

My experience with this company has been outstanding. The communication top notch. The bags are durable and gorgeous. I absolutely love all the colors.

Amazing customer service. Definitely Top Tier, I brought the entire emerald green set and my fiance loves it

This company is so professional. Recently had a mix up on the shipping but they fixed everything so fast and I was able to get what I ordered quickly. Things like that go a long way. I will always buy here

My experience with this company of bags. I haven't had any other company really make durable bags the way these bags are made. I been looking for good leather luggage's and bags for awhile. Companies don't make bags durable like they use to or affordable. Either their to expensive or just cheap quality made.