totencarry.com Reviews 203

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery service and the overall quality of the products, often highlighting the stylish design and spaciousness of the bags. Reviewers frequently mention receiving compliments on their items and find them suitable for various occasions. However, some people were dissatisfied with the product quality, citing issues like tearing straps, broken zippers, and damage from normal use. There are also concerns regarding customer service, with some customers reporting difficulties in reaching support, unaddressed issues with defective merchandise, and problems with order accuracy or missing items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and design. While many reviewers praise the beautiful... See more

Quality

People report ambiguous experiences with quality. While many consumers praise the high caliber of products,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed significant... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speed of delivery, with... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report simple ordering processes and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased a roller duffle bag to use on a vacation.The design is terrible,there is no protection from scrapes and drag marks at the bottom of the bag when bag is standing upright. Only 2 small stand... See more

Rated 3 out of 5 stars

This company used the bait and switch on their website, as well as, on the Shopify website. Listed the item for half price, and charged me full price. Deceptive, use extreme caution when shopping with... See more

Rated 3 out of 5 stars

While the products are very nice...my shopping experience was extremely soured by constant issues with FedEx as the shipper. Had 3 different orders, all 3 were delayed for over a week. To make it wors... See more

Rated 2 out of 5 stars

I was so excited to get this Sneaker Travel Bag—it looked amazing and felt like the perfect fit for my gym routine. The design is sleek, and the compartments are super convenient for my lifestyle.... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

203 reviews

5-star
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1-star

Replied to 12% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Prompt Response & Quick Service

I’m not sure who helped me but whoever did, did a wonderful job! The service from the Tote n’carry support team was so fast and solution driven. I purchased a rolling duffle backpack set for my boyfriend and I and we love it. However, his backpack had a faulty zipper and we submitted the request for an exchange to the company and they responded promptly. They made me feel at ease with this issue and submitted an order for a replacement the following day. Overall, my issue was resolved less than 2 days.

I will be purchasing more items soon because the material is high quality and the support is excellent.

Thank you for your support Tote n’ Carry team!

September 30, 2024
Unprompted review
totencarry.com logo

Reply from totencarry.com

Thank you for taking the time to share your experience! We're delighted to hear that our support team provided prompt and effective assistance with your exchange request for the rolling duffle backpack set. It’s wonderful to know that you and your boyfriend are enjoying the high-quality materials of our products. Your satisfaction means the world to us, and we truly appreciate your loyalty. We look forward to serving you again soon,happy shopping! 💖✨






Rated 5 out of 5 stars

Buy it sis!!! You won’t regret it

This company is A1. Abdou was the representative that assisted me. They were very responsive, helpful, patient, and informative. The quality of the products I received are far better than I’ve expected. To date: I’ve purchased the neon pink 3 piece suitcase set (2022), Black Apollo 2 2 piece suitcase set (8/2024), the Red Apollo 2 roller travel set (9/2024), Emeral green Apollo 2 roller travel set (9/24), Black Apollo 2 roller travel set (9/2024), Red Apollo 2 travel set (9/2024), Neon Pink Apollo 2 roller travel set (8/2024), Neon Pink 3 piece travel set (2022). Promise this is 0 cap. I wish I could upload photo of everything so you could see. I’ve purchased many for myself, my husband, family & friends, and even my mother in law :-) (LOL) That’s how good the quality is. The colors are vibrant and even more beautiful than the stock photos.

September 22, 2024
Unprompted review
totencarry.com logo

Reply from totencarry.com

Thank you so much for your glowing review! We're thrilled to hear about your positive experience with Abdou and our team. It’s fantastic that you’ve chosen Tote&Carry for all your travel needs, and we’re honored to be a part of your adventures. We appreciate your loyalty and support in sharing our products with your family and friends. If you ever want to share photos of your beautiful luggage, we’d love to see them! Safe travels, and we look forward to serving you again soon! ✈️💖

Rated 5 out of 5 stars

The support from Tote & Carry is…

The support from Tote & Carry is excellent.. I had a issue with the carrier and they immediately helped me

September 29, 2024
Unprompted review
totencarry.com logo

Reply from totencarry.com

Thank you for your kind words! We appreciate your feedback and are glad to hear that our team was able to promptly resolve your issue with the carrier. Providing excellent support to our customers is a top priority, and we’re pleased to know we met your expectations, We value your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Lovely unique pieces of luggage and bags

I have enjoyed several luggage,purses, and backpacks in several colors for the past 2 years. Everytime I travel with my luggage and matching backpack I get compliments. I love love my Totencarry pieces. I hope highly recommend them.

September 26, 2024
Unprompted review
totencarry.com logo

Reply from totencarry.com

Thank you so much for your wonderful review! It’s fantastic to know that you receive compliments while traveling with your matching pieces your support means the world to us! We truly appreciate your high recommendation, and we look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

Tote & Carry Don't Go On A Trip Without It!

I saw my oldest daughter with her Tote & Carry roller bag & matching backpack while visiting in Atlanta 2 Christmases ago! I loved the look, exceptional quality and feel & told her I had to get a set for myself! Then she told me the price and it was a done deal!
When we returned home I placed an order the next day for the green roller bag and backpack! When my wife and I went to Florida in February I easily received over 30 compliments on both pieces! Several people asked where I got them and proudly told them Tote & Carry! I swear 3 people pulled it up in their phones while sitting I the airport and placed an order!
I truly love the level of professionalism, support when you call and quick delivery on orders!
Keep up the great work!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Tote & Carry Apollo 1 05 sling shot…

Tote & Carry Apollo 1 05 sling shot Vest black & Mustard yellow tactical vest I brought these two vests and they are luxury item clothes for me at a reasonable price point the mustard yellow tactical vest was wrong size so I reached out to Tote & Carry and they sent me a replacement one no problem they do have great customer service even though it’s through email and shipping was a bit long on getting my replacement vest yet I’m very satisfied with the service and items tote & carry has as far as sizing I believe you can go with your normal size I have not bought a bag as of yet but I hear that the bags are big inside and useful and the colors they have are gorgeous I gave 5 stars because I love my items and especially the mustard yellow vest very classy and different and overall customer service is very good

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

From my first purchase of the appollo ll Black faux snake skin luggage 🧳 I knew I found my new home for traveling in style 😎
Then back in August I ordered the black tactical vest t-shirt and cap, however the t-shirt and cap showed up, but nit the vest, so I contacted T&C and provided the necessary documents and pictures 📸 and T&C promptly took care of the issue and I (practically overnight) received my vest! ❤️ and all other items I ordered were shipped and delivered without a single issue!
Thank you T&C!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

GREAT CUSTOMER SERVICE

Well, I've been a Tote&Carry Customer for some years now. I just recently had to contact them about an recent order just as I did about 1 year ago. I'm saying that to say, both issues about my orders we're looked into by T&C and both were corrected. I am Truly Thankful that I'm a valued customer and will continue supporting them. I get so many compliments every time I step out/Travel with Travel Sets. I think I've just purchased my 10th set and I'm not done just yet. Oh, I even received a verbal phone call so they could be sure that my order was accurate and to inform me that it was being shipped right out. What a Great Team.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Modern Bags for everyday use

I highly recommend this company during sales! I bought a Crocodile backpack that perfectly combines fashion and luxury, and the delivery was quick.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Love it!!!!

I had a great experience with TC. The customer service has been top notch. They are very helpful. Items arrived on time and as described. I love my red bottom bag and personalized name tag on my bag. I love my purchase and will continue to order from Tote&Carry. Amazing

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Omg !!!!!!

Omg !!!!!!! These people are sooooooo professional!!!!! They have quality products without breaking the bank. Customer service is the best I’ve ever encountered. They are AMAZING OMG I had the best experience and I haven’t even got my order yet I had a little mishap when ordering, which was my fault and the man or woman helped me SOOOOOOOO GOOD !!! I’ll definitely order more !!! I had the absolute best experience the answer me back in a timely manner the best you would not be disappointed, had been looking at this product for a while all of my friends have sets they are even more beautiful in PERSON !!!!!! You won’t be disappointed

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

I love this brand!

I love this brand. I starting ordering in different pieces since February and each one of them have been high quality, durable, and stylish. I traveled recently with my backpack and roller duffle and I recieved soooo many compliments from the uber driver to the hotel staff to my peers. Everyone wanted to know where I got my bags from.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

I love Tote&Carry

I love Tote&Carry. Durable, beautiful vegan leather bags that stand out. I have 3 snake skin xl duffle bags, the black suede duffle and the blacl snake skin wallet. All great quality. That emerald wizard of Oz green began croc duffle is calling me. I'm praying that the snake skin duffle comes back out in blue. Love this brand.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality!

I have purchased several pieces (2 backpacks, duffel, purse, toiletry bag) from this brand. They have all been very high quality! The colors are vibrant, soft to the touch but sturdy at the same time. I can’t wait to buy more! My only complaint would be that I wish items stayed in stock longer.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

I love the brand

I love the brand. All my pieces are exceptionally made and I consistently get compliments in them when traveling. They allow me to feel super stylish and well packed.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

The Ultimate Flex!!

The ultimate flex!!! I have 2 travel sets, I bought another 2 sets as gifts because they are the best gifts. I have a work bag, a purse, a belt bag, and the travel pillow. I say that to say, I rock Tote and Carry all the time lol. I get so many compliments all the time. The quality is Top Tier and can rival the top luxury brands. The colors are super vibrant. They keep expanding the line and I keep shopping. I love that it’s Eco Friendly.

August 10, 2024
Unprompted review

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