TouchBistro Restaurant POS/EPOS Reviews 

We have terminated contract with touch bistro after 24 months of use. The termination process was so complicated and took us too much time and works. After 2 months of end, I revived an outstanding bill with $214. As we figured out all the outstanding before termination, now I don’t know how why the new bills is till coming. When I gave them a call, they just said they did not have the info and asked for waiting from their accountant. It was so frustrating to deal with TouchBistro. Now, the billing is coming and notice the late payment can cause the credit report. We’d loved to support Canadian company but this company is not worthy the try.

Updated: I was recently contacted by an agent regarding the ongoing billing issue. I was informed that there is a sub-contract tied to additional services—specifically, the loyalty program and e-gift cards—which was auto-renewed shortly before I initiated the termination process.

If this is the case, I would like to understand why the main license contract was allowed to be terminated while this sub-contract remained active. As it stands now, the primary contract has been fully terminated, yet the charges for the additional services continue. Without an active license or hardware, there is no practical way to utilize these add-ons, making the continued billing unreasonable.

I must express my frustration with how difficult it has been to cancel the service in a professional manner. We were a loyal client for two years and never missed a payment. However, the cancellation process took over two months to complete, and now I’m being asked to pay for a contract that no longer aligns with our operational setup.

I kindly request a thorough review of this matter and a clear resolution. We should not be held liable for charges associated with services we are unable to use.

Technical Support None Existent

I’ve had an absolutely terrible experience! So many promises and HUGELY under delivered. I was promised a tech to do the install and was exceptionally clear that I would not go with a company if I had to do the install myself as I am too busy and not tech savvy! It’s been months since I signed the contract and it’s still not installed. The wires and sizes required as well as needing a ladder to do this job is beyond my scope! No technician company’s will do touch bistros install. They will lie to you to get you in a CONTRACT. DONT DO IT!!!

It's Total Junk. It locks up for no reason. Today, a tab worth $1545.00 got locked, and we couldn't open it. So, we couldn't split the payments for the guests. After holding the guest for 30 minutes while trying to contact tech support, the guests got up and left. I am still holding for tech support.

My bar got broken into. All the equipment was stolen. TouchBistro told me I had to buy all new equipment. I never got the system up and running. I tried to cancel, and I was told someone would call me in a couple days. I never got a phone call back. They continued to charge me every month. I called every month to follow up and I got the same response. I disputed 3 months of charges on my credit card and they keep charging me. The credit card company told me to keep disputing it.

They charged me twice for an order that wasn't sent to the restaurant. I've contacted them 20+ times and they've refused to contact the restaurant. Their customer support is absolutely useless and the phone number they provided doesn't work.

Their Customer service is excellent, customers are well taken care of. Happy with the hardware and services and would refer them to others in the future.

The latest update put reports on cloud and I can no longer print reports from the POS. I must email reports and print them from my computer printer at home now. Dates chosen do not print on the report so I don't know what the numbers represent. You can't choose times to print so I am not sure I am getting the correct numbers. It takes me a lot longer now to do my job. It is extremely slow and has made things more difficult for my bartenders. They don't like it now. I am looking for a new POS after having it for six years.

I've been through a few POS systems in my time and TouchBistro has by far been our favourite. It's not only user friendly but it's no longer stressful to have to make updates to our system. Having our system on an ipad has truly been a game changer and we've had the least amount of POS issues we've had in years.

Great system, easy to use, easy to maneuver, best system out there for restaurants.

The absolute worst company. I sent a request 44 days ago to cancel my account. I have called every week and sent multiple emails. NO ONE has contacted me and no one can help me. The customer service is the worst in the industry. Go with toast, they’re cheaper, charge less for credit card uses and you can actually get someone to speak to you. 44 days! I can’t believe this is acceptable for their company.

i've been use touchBistro since 2017 now i got my second location and of course i still choose touchBistro in my second restaurant.

If I could give Touchbistro a starless rating I would….by far the worst Pos system I have ever used…. From the moment we began using it was a disaster…. Do yourself a favour and stay away from this system at all costs…. Customer service is non existent…. Menu never synced…. The list goes on and on…. Stay away !

What looked like a good transition from one POS to another started out great. Onboarding, training, and the time spent with me getting to know the software. Initially the system was fine. However, once I noticed that some of their initial programming was incorrect, it was downhill from there. What should have been an easy programming fix completely messed up the layout, missing icons, missing menu items and categories. It was a nightmare for the servers to work around and for our customers to wait for a simple bill. Customer service wasn't there when I needed them most. The reply was "a bug in the backend affecting a handful of customers". It started shortly after starting up with the system and due to the customer service not received and the issue not being resolved over a couple months, I chose to cancel and go back to the previous POS. I did sign a contract and have no issues with that fact. I reached out to possibly split the cost of the cancellation fee, I still have the hardware and would pay for the incentives to bring me onboard. No luck or maybe not talking to the right person. There are many positive reviews for this POS, but my experience was not even close aside from the initial start up. Hopefully you get to write a positive review if you try their product and my experience is rare.

If you need a POS system that will take that extra stress while running your business and great customer service Touchbistro provides that.

Zero customer service.....like absolutely nothing!
I have been trying for well over a month to get even a response from their ironically nabbed "professional" team, not a single word back. Email after email, all in the same thread they had been communicating with me on, right up until I requested to cancel!
So now the only communication I've received from these fraudsters, is invoices for a service that isn't being provided, and charges on my credit card!
Then, on another review I left a week ago, they asked me to reach out to them to get the matter resolved, gave an email for their "review" department to do so......and guess what, that department apparently receives the same customer service training as their "professional" team, cause they have also ignored the long email I sent them, providing my account number and the details of the issues we've been having.
Don't trust them, once they've got your billing info, they'll just keep stealing your money, and ignore any attempts to get free of them!

I have been using TouchBistro since 2020.
The program is very easy to use. When I have had issues their help center has always been kind, quick and efficient is solving any issue. They understand that we are running business and time is important that we get back online quickly.

Great customer service. Very helpful.

Wow!! The Worst!
After I requested to get out of their mediocre system, I was told someone would be in touch, then I have been ignored for a month now....despite numerous attempts to reach someone! But don't worry, while they have ignored me, they haven't forgotten to charge me $535 a month for a system I haven't used in 6 months!
If my credit card company fraud department can't get me my money back, I will be cancelling that card, to at least cut these crooks off stealing more of my money!!

Update: they replied to this review, as you can see below, asked me to email them about my issue.....guess what, they've ignored that email too!
So you're responding to my review about how you're customer service team has been ignoring my emails, and then ignore me when I do trust you and take you up on your offer to help?
Sure looks like it's more about public image than about customer service, or I'm sure they'd have managed to respond in the last 6 days! Managed to find and respond to my review within a day, so we know they're capable of doing it, they just don't give a $hit about their existing customers.....once they've got your credit card, they'll just keep ignoring you, and charging that up!
Crooks and cons, all of them!

Love this platform, so user friendly and customizable