TouchBistro Restaurant POS/EPOS Reviews 

Convenient, customer care, ease of use

I have worked with several POS systems and although I would be the first to admit NONE of them are perfect, TouchBistro is reliable, easy to use, and so far, easy to get support for. Support has been responsive majority of the time and I usually have no issues getting in contact with my Account Manager who is helpful (even if they are just answering a question and there isn't a possible upsale! lol) The Loyalty Program has been a breeze to setup up along with the Online Ordering features. The CRM is becoming more & more handy for me to review my customer base and allow me to improve customer return business & new customer business.

I appreciate the hold times usually aren't too long and the techs I talk to can usually resolve any issues quickly. We have only one pos in our cafe so the techs are always patient if we need to interrupt them to assist a customer. For software usability it's pretty intuitive, with some annoying quirks along the way, but they're overlooked easy enough with the other benefits. The only thing I absolutely HATE is that there's no way to turn off the receipt printing. It automatically prints two copies and leads to a ton of unnecessary waste.

In my prior job, I was a POS technician. I've installed many POS systems from TouchBistro, I must say that their POS systems are very reliable and customer care reps. are always great to deal with.

I wanted to upgrade from basic POS to something with more features. Gave them a shot. From day 1: gift cards never worked. escalated to tech for a month and gave up. Still waiting for refund 2 months later. From day 1: system would crash up to 10-15 times a day. They have known about the issue and tech has been working on it for 2 months. Today I gave up in frustration and cancelled. I cant run a business this way. No Support or accountability at all. Doubt I will get the refund I asked for. Waste of money and time.

Firstly, my direct contact is awesome and very responsive. Secondly my customers like the platform it's easy to use and the support is great. Thirdly, great people to work with always available.

Always very helpful on the helpline. The POS is very easy to use

We opened our craft beer bar about 2.5 years ago and just sold it. Thanks to TouchBistro one of the most used and possibly largest hurdle to new businesses, the POS, was super simple to learn and use. All of our employees loved the system and would highly recommend to any bar.

Very functional POS supported by customer/tech support that has always been available when needed

Not easy to use like they say. They make promises to get you to stay then don't follow through. They take money out your account when they are not supposed to and claim they don't see any evidence of it on their system. They sell you products you don't need. They offer third party companies serving that costs an arm amd a leg just to "integrate" and you are still left to pay the regular monthly fees.
Menu was not setup properly so orders couldn't be placed, card payments couldn't be processed even after following the instructions that were emailed. Not worth it at all!!!! Be careful!!

Have been using touch bistro for about 10 years now. It’s a great POS platform for restaurants. Their technical support team is always available and waiting time is 0-5min never more than 5. System is so good for restaurants and also easy to edit. I recommend this to restaurant owners if you are looking to upgrade your business. Their reports are easy to understand and have many online options like reservation and gift cards.

When I first recevied the equipment I was lost but they help me step by step over the phone and I am happy that I went with Touch Bistro.

Touch Bistro adapts with the times and takes ownerships of any issues with a quick turn around time. The system used to update randomly, often times on weekend evenings, this does not ever happened following a discussion in the community threads. It is designed for restaurants with a nod to the nuance of splitting checks, firing ticket times and simple training. This has been our greatest advantage, with its easy to use online ordering features. Thank you for creating a restaurant focused product!

With the right modifications and menu setup it’s very easy to use. No lost money with PoS and individual cash boxes compared to register used by all staff. Few bugs pop up but usually fixed pretty quick

Rip off don't sign the contract before getting service never got service and paying for nothing ,on boarding person was full of bad atitude can't be trusted save yourself

TouchBistro Epos does the job but is very glitchy.

TouchBistro Reservations is awful. It does not function as a booking system.

We have now changed to ResDiary & Newbridge.

One year In with Touch Bistro! Everything and more! Best product out there for independent restaurant. User friendly and Management friendly. Best system and value out there in my 30 years experience and operating restaurants. Also has many other options like frequent dinner -rewards program, online ordering directly to kitchen printers. There support is fantastic as far as accessibility and in response time. Highly trained in problem solving which I call additional training sometimes. Highly recommend Touch Bistro.

If you need coatomer service, go somewhere else, the worst I`ve ever encountered. Purchased KDS to help me with online orders. Everything worked fine with exception of online ordering. When I placed test order, it showed up in a flash. Unfortunately it said >menu item deleted> Showed up correctly on pos, printed correctly, but on KDS, received deleted item message. Youd think easy fix, contacted support. Spent hours on [hone, they couldnt figure it out. That was a month ago, every tine I called, they say they`re working on it. Have 2 onboarding clowns ivan and theo, reached out, they told me they`re working on it. Subsequent text n email were ignored by these 2 professionals, basically ghosted me. This was a month ago/ My salesman gave me email to a mgr, emailed him. u guessed it still waiting. Today contacted support, to add an item to modifier group, on hold for 20 mis, then disconnected/ Run, dont walk away. Of course they`re charging monthly for online ordering.

Our company, Torisho, has been using the TouchBistro POS platform for the past year and have been happy with the systems abilities. If we've needed assistance, we have been quickly and efficiently taken care of by the Technical Support team. If needed, we have also utilized the expertise of our Account Manager and plethora of specialists.