Touchstone CPS Reviews 611

I have lived my property around 3 months now and despite a few teething issues I have had some amazing support. It is extremely difficult to get anyone on the phone but email isnt too bad. The... See more

Ian has been dealing with all of our maintenance issues ever since we moved into the flat. It’s been about 4 years now, I always appreciate the quick replies and arranging to send the appropriate peop... See more

I made a call today to request some advice and assistance and my call was answered incredibly swiftly by Charlotte, a very helpful Property Manager who not only solved my query instantly, she went a... See more

From inquiry to holding deposit, to reference check and collecting the keys to my new apartment, everything took 2 weeks roughly and I must say that I’m impressed by the team at Touchstone. I couldn’t... See more

i went to my property manager Parmis Vaezi regarding repairs desperately needing done to my flat after 2 bad floodings & i could not thank her enough. from the first email she provided fast responses... See more

Awful company. Don’t use. Avoid! Paid the £100 referencing fee..Failed referencing and still waiting on my refund. It’s been 6 weeks. Numerous emails and calls and still nothing. The guy who dealt... See more

I need to give a massive shoutout to Felicity who has been our saving grace for the past 2 days!! Despite reaching out to Touchstone over a month ago regarding an issue we received no answer un... See more

On move in there were over 20 issues with the property. Comprising from small things like damage not listed on the inventory up to the front pedestrian window not locking meaning the house was not sec... See more

My review isn’t of the company but of a member of the team. Several times over the years I’ve had to deal with touchstone who don’t respond to emails in a timely manner and don’t answer calls however... See more

Graham Miller of Scorpion Maintenance (and Brian) have just finished replacing the shower here at my rented flat and have made a great job of it. They were two very nice chaps, friendly, honest and... See more

As a tenant, every member of touchstone we have spoke to regarding any issues we’ve had have been brilliant. Daisy is a superstar, and deserve a solo mention for her empathy regarding an issue we’... See more

Dean was really helpful and understanding and very quick to help raise issues with the property and make sure they were fixed. Jess was also very efficient and friendly and responded quickly to questi... See more

Recently my husband passed away and I notified touchstone as it was a joint tenancy. I was emailing Daisy Maggs and Daisy was an absolute star very caring and understanding just a real asset to your... See more

The absolute worst company...could do the initial inventory walk round together they made it separate... moved in with issues reported in the inventory and ourselves and nothing has been done, leaks e... See more

Terrible company. They ask you to sign up for their service amazing Facilities management and help desk app. Send requests and they refuse to read or reply to them. All the tenants & neighbours... See more

We conduct maintenance works for Touchstone through all different property managers liaising with us. Ian Giblin has been very helpful and always ready to answer our updates and provide great infor... See more

I can’t get my deposit back regarding my latest tenancy. My property with touchstone has sketchy or no deposit protection scheme. This isn’t fair and will have to go down a legal route due to your bad... See more

Allison Smart was very helpful when I called regarding some questions I had. She was very polite and answered all my questions thoroughly. Allison was also helpful in telling me was account was in cr... See more

cannot thank Felicity enough for the way she handled everything for us. From the very first interaction, she showed remarkable professionalism, patience, and genuine care. She went above and beyon... See more

One early morning recently, I had to contact the emergency maintenance team for help with a mini-emergency involving a self-locking internal door. My partner was staying with me for a few day... See more

I have had the best experience working with Pooja Shetty over the last few years. Although she deals with a high volume of clients, she's extremely responsive and empathetic to your circumstances, a... See more

Very friendly team and professional, would highly recommend for renters to use touchstone / picture living. Kept upto date with issues and problems resolved straight away Thank you

I had a very smooth moving-out process. Jess was extremely helpful and made the whole experience stress-free. She promptly sent over all the necessary paperwork, and the check-out was scheduled right... See more

Felicity has been amazing, gone above and beyond for me and my family, answered all questions quickly, and even if it has taken a bit longer shes kept the setting of expectations up, explained everyth... See more

Hi, We are well pleased with all requests for assistance regardless. I found the process, smooth and professional, details well explained, this included the Estate Agents Clyde Estate agency in S... See more

Touchstone recently helped me with a broken appliance, and the service was outstanding. From my first contact, Matthew Johnstone provided clear updates, acted quickly, and made the whole process s... See more

Touchstone Resi especially for Zenith Close are honestly horrendous. They are so bad with responses - I would like to specifically mention Jessica Martin who is our property manager. Horrible response... See more

Stuck in an unrelenting situation. Been placed in hands of this company as my landlord defaulted on the mortgage. Took nearly a year and 3 emails to get a response about ending the tenancy. Offer did... See more

Where to start with my experience of this company? Constant maintenance issues that never got addressed. Poor administration management. Communications are horrendous, late emails/no... See more

My wife and i have been tenants of a touchstone managed property for the last 3-4 years and we just recently were fortunate enough to move into a larger apartment with our baby girl. We have always re... See more

I had an ongoing heating issue with my building which had left me without heating for the winter period. This as you can imagine was incredibly frustrating and the ongoing nature felt very discouragin... See more

It was a great welcome package they offered (sarcasm loading). First of all, we got astonished by the lack of cleaning into the new house. There were stains in the sink, stains of windows,... See more

I have had a great move in experience, any issues picked up and sorted immediately. Lyndsey in particular has been amazing at making sure everything required has been dealt with properly and quickly.... See more

I am content to now say this company has the worst customer services and house maintenance support I have ever experienced. This is my second review following my last on 17th Oct. I had submitted a fo... See more

I was panicking when I called Daisy about my renting situation. She was calm and polite and reassured me she will look into how best she can help. She managed to help and get me through the process. S... See more

Worst company ever to deal with! Wouldn’t recommend to anyone. Never in a hurry to help to help tenants, they change property managers like they change their underwear can never get a hold of nobody t... See more

Great experience with maintenance issues that needed to be rectified in my parents apartment. Communication from Dean in the London team was exceptional, fully updated me with work needed and the proc... See more

Since moving into my new beautiful new home I have had the best experience with these guys. Everything went smoothly and very professional. Thank you.

The flat I moved into hadn't been fully repainted at the start of the tenancy. When I moved out they wanted to to take money out of my deposit for "decor" despite me explaining to them that I left the... See more

At the check in we were due 3 sets of house keys, as three independent adult tenants. We only received two keys, and only one was working, the other one snapped off the first time it was used. We let... See more

I’m at my wits end with this company, they took over the management of a property I was renting less than 2 weeks before my tenancy ended. I have spent the past 2 weeks trying to contact them regard... See more

Allison Smart from touchstone has been a massive help. She was completely understanding and empathetic to the unfortunate situation I found myself in. The issue was dealt with sensitivity and urgency.... See more

Tony and his team were consistently helpful and supportive throughout my stay. They responded promptly whenever needed and always offered clear, useful advice.

If I had one word to describe the people at this company it would be MONSTERS Terrible experience renting from them Our property had no hot water or heating for a YEAR - we had to... See more

The detail and care from one of your employees (property administrator) Krzysztof from the beginning of the process was incredible. He was invested in helping us find a new home and he was just excell... See more

I cannot recommend Touchstone enough! They have been incredible to work with. Dean in particular goes above and beyond and is so responsive. I have never experienced service like it as a tenant.

Dolly (Karen Dolman) made the tenancy setup so easy and seamless. I'm a bit new to the country so having that kind of assistance was invaluable.

Derwent living resident review. Ann, Tony and Jeremy are very helpful. They are friendly, supportive and prompt to look into issues.