Tourist Japan Reviews 

587
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable tour guides who share fascinating insights into local culture, history, and traditions during their wonderful daily trips. Travelers also deeply appreciate the comprehensive, well-organized itineraries, friendly communication, and engaging activities that make exploring new cities truly memorable and fun. Some reviewers were not happy with specific logistical details, mentioning issues related to hotel transfers, pickup arrangements, and unclear meeting points for tours. Some people occasionally experienced minor communication hurdles or wished for smoother arrangements regarding local transportation and tight schedules during their travels.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their warmth, friendliness, and... See more

Location

Customers had positive experiences with location, noting that the beautiful scenery and fantastic tours... See more

Service

Customers consistently note positive experiences with service, highlighting knowledgeable guides who go above... See more

User experience

Reviewers mention positive feedback about user experience, highlighting engaging guides who are warm,... See more

Holidays

Consumers find holidays to be a wonderful experience, frequently highlighting amazing tours, comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... See more

Company replied

Rated 5 out of 5 stars

Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased w... See more

Company replied

Rated 5 out of 5 stars

I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece... See more

Company replied

Rated 5 out of 5 stars

My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also rece... See more

Company replied


Company details

  1. Tour Agency

Written by the company

We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

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4.7

All reviews

(587)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a great day exploring Tokyo with…

We had a great day exploring Tokyo with our amazing guide Shish he was very accommodating and answered all of our questions. He made the day a 5 star

Emma and Jason

October 26, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Emma and Jason. We’re thrilled to hear Shish made your day in Tokyo a 5-star experience! As with all Tourist Japan guides, he was handpicked for his knowledge, friendliness, and dedication to making each tour special.

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Rated 5 out of 5 stars

Amazing Tokyo Tour with Shish!

My husband and I had an amazing walking tour of Tokyo, all thanks to our wonderful guide, Shish. This is our first time in Japan and only our second day here, and Shish set the bar very high for the rest of our tours. He was incredibly knowledgeable, personable, and charismatic. Communication was perfect and appreciated. We are only sad that we dont have Shish for our guide for the rest of our time here in Japan. Thank you for an unforgettable experience!

October 26, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Sarah. We agree, Shish is an exceptional guide. We’re so glad you enjoyed your tour with him. We will be sure to pass on your kind words, and we hope to welcome you on another adventure soon!

Rated 1 out of 5 stars

Regret: My wife and I did a 7-Day tour...

My wife and I did a 7-Day tour with Tourist, Japan, and we both really regret it. First thing to know about this company, is there not like a normal company for tours. They are a middleman, meaning that they make logistical arrangements for you, but don't themselves take you on the tours themselves. The second thing to know, communicating with them is very problematic. It's done through WhatsApp messages, and they are very slow to respond. There's an emergency number, but we never got it to work. The next thing to know is that the hotels that they book are very poor, and for the price quite a rip off. Oftentimes these hotels are far away from the meeting locations that you're supposed to go to every morning to meet up with your quote" tour" for the day. This means taking taxis or walking excessive distances like early in the morning to meet up with your group for the day.

They are also quite unreliable and inconsistent. The tours we took varied significantly. Some were quite good, as they were operated by independent tour providers. Some are just okay. One time, the tour guide didn't show up for the tour, and I was left to arrange logistics with the tour provider, the hired driver, and tourist Japan. While we should have been on the tour, instead, I was arranging logistics so that the entire group didn't get stranded or the day cancelled. While tourist Japan did offer a discount and recognized this as an abject failure, they were unresponsive across several other complaints.

In conclusion, we did manage to have a great time in Japan, but this is despite working with tourist Japan, not because of it.

Anyone would be capable of replicating the experience they provide. All you need to do is find a hotel room in the city, and then book independent tours each day for yourself. By my estimate, this would save approximately $2,000 out of a $4,000 tour package. My wife and I typically love to do part of our vacation as a tour package, but this one was an abject failure. We did quite enjoy our time in Japan, but this wasn't to do with anything that this company offered. And don't even get me started on the trains and the train transfers... Seriously look elsewhere!

October 4, 2025
Unprompted review
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Reply from Tourist Japan

Dear Joseph,

Thank you for taking the time to provide detailed feedback. We’re genuinely sorry that your experience did not meet your expectations.

I would like to address some important misunderstandings you seem to have about us. Tourist Japan designs its tour packages to combine both convenience and quality. Almost every single day tour is curated by us and self-operated by our team of hand-selected expert local guides. In just a few places, we partner with trusted local operators for their added level of expertise, insight, or access. These partners are carefully selected to ensure that guests receive authentic and engaging experiences.

Regarding accommodations and distances, our packages include a range of hotel options to suit different budgets and preferences. We aim to balance comfort, location, and value while taking into account each traveler's budget and also providing access to daily tours. Clear instructions and vouchers for transportation, including trains, are provided to help guests navigate Japan efficiently.

Our customer service team is available seven days a week, round the clock, to support guests with any questions or issues during their trip. We are continuously reviewing our processes to improve responsiveness and ensure that unexpected issues are resolved quickly.

While your experience did not reflect the level of customer satisfaction we aim for, we’re glad you enjoyed your time in Japan.

Kind regards,
Sophie
Guest Relations Manager
Tourist Japan

Rated 5 out of 5 stars

Tsukiju fish market tour

Shish, our guide in Tsukiji, showed us the fish market, a temple and a shrine. Very good experience. He is very helpfull

October 23, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Eva and Raafat. We’re delighted you enjoyed exploring Tsukiji Market and its nearby shrines with Shish. We choose our guides for their local knowledge and friendly approach, so it’s wonderful to hear he made your experience so positive.

Rated 5 out of 5 stars

Had so much fun with guide Shish

Had so much fun with our guide Shish at the Tsukiji market. He shared a bunch of delicious foods with us and told us interesting history of the market. Subarashi!

October 23, 2025
Unprompted review
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Reply from Tourist Japan

Arigato, Laura! Our tours are designed to give travelers a real taste of local food and culture, and it’s great to hear Shish made the experience so enjoyable!

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Rated 4 out of 5 stars

Food tour at a fish market

Guide was on time. Tour was organized. Explained culture well. Informative guide.

October 21, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Ludy! We're glad to hear you appreciated all aspects of your tour, Ludy!

Rated 5 out of 5 stars

Go Shishi!

Our trip today was guided by Shishi, a friendly and knowledgeable guide. We walked through Tsukiji market and the shrines surrounding it and learned a lot of interesting facts about history, culture and the cuisine of Japan. Not only that, but he took his time to give our small group some helpful tips about the city transport and more sightseeing opportunities. Overall a pleasant and comfortable experience :)

October 20, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Katarina. We’re so pleased you enjoyed the Tsukiji Market and the surrounding shrines. Our guides are chosen for their knowledge and willingness to help, so it’s wonderful to hear that Shish’s tips made your day, and your wider Tokyo explorations, even easier.

Rated 5 out of 5 stars

Tsujiki Market tour

Today’s tour through Tsujiki market was amazing, full of good flavors and lots of fun,thanks to our guide Shish. Shish is a great guide, giving us a lot information about the place,food and also Shrines.We enjoyed our time with great vibes around us!He also extended amazing support in giving us subway tips on how to move around Tokyo.We warmly recommend him as a guide for any tour!

October 20, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing, and we’re delighted you had such a fun (and tasty!) time at Tsukiji Market! We carefully design our tours to include a mix of sights, food, and cultural experiences, so it’s wonderful to hear that Shish’s guidance and local tips helped you make the most of your time in Tokyo.

Rated 5 out of 5 stars

A memorable first trip to Japan

Since this is our first trip to Japan, Tourist Japan has met our expectations so far, from the planning to answering our questions. We just completed our second day and we were paired with a enthusiastic and knowledgeable tour guide named Aki. We had a splendid time at Tsukiji Fish Market, trying different delicacies offered. I highly recommend Tourist Japan for your first trip to Japan.

October 17, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for your recommendation, Amaris! We’re thrilled to hear your first trip to Japan with Tourist Japan is living up to your expectations. We carefully design our tour packages with thoughtful planning and clear communication, so it’s wonderful to know this helped make your experience smooth and enjoyable. We’re delighted that Aki made your day so memorable. We hope you continue to enjoy the rest of your tour!

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Rated 5 out of 5 stars

Ask for Aki!

Even though I lived in Japan before for 9 years, I learned so much from our Tour Guide Aki! He was so amazing because of his knowledge of history: energetic and passionate spirit and terrific sense of humor! His attention to detail and the way he interacted with all of his group were so helpful and enjoyable. If you’re planning a trip to Tokyo ask for Aki and I guarantee you’ll be as happy and grateful as I am!

October 16, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing your wonderful recommendation! It's great to hear that even after 9 years of living in Japan, our tour was still captivating thanks to Aki's energy and knowledge. We handpick all of our guides to ensure they bring their professionalism, knowledge, and personality to each tour, and it’s wonderful that his humor and approach helped everyone feel comfortable and engaged. We’ll be sure to pass on your kind words to Aki, and we look forward to welcoming you on another adventure with us soon!

Rated 5 out of 5 stars

The guided trip to Mount Fuji was truly…

The guided trip to Mount Fuji was truly wonderful. Our guide was friendly, thoughtful, and genuinely caring throughout the day. He talked with us during the drive, sharing interesting stories and insights not only about Mount Fuji but also about Japanese culture and daily life. He was very considerate of everyone’s requests and needs, making sure we were comfortable and happy the entire time.

The itinerary itself was excellent, the choice of locations we visited was perfect, and the planning took into account the weather conditions, which made the experience even more enjoyable.
What made the experience special was how personal it felt the guide took time to get to know us, asked questions, and created a friendly and relaxed atmosphere. It felt more like a day out with friends than a typical group tour. Highly recommended!

October 10, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing your experience, Ranit! It sounds like a wonderful day on your Mount Fuji tour. It’s fantastic to hear that your guide’s friendliness, thoughtfulness, and attention made the day feel personal and relaxed. We’re delighted that he was able to adapt to everyone’s needs, as well as the weather, making the day even more enjoyable.

Rated 5 out of 5 stars

Shish was a personable and professional…

Shish was a personable and professional tour guide. He went above and beyond to share Tokyo with our small group. Also, he personally helped me with other transportation details. It was a great day.

October 12, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Kathleen. It’s great to hear you enjoyed discovering Tokyo with us. At Tourist Japan, we pride ourselves on our helpful and knowledgeable guides, so we’re delighted to hear that Shish went the extra mile and made the tour so enjoyable.

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Rated 5 out of 5 stars

Fish market tour

Daniel was awesome and very informative!! Thanks so much :)

October 11, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Georgia! We’re so pleased you enjoyed the tour with Daniel.

Rated 5 out of 5 stars

Our favourite day!

Nari was a wonderful friendly guide and made everything very relaxed and enjoyable while still keeping us fully informed about everything.
This was probably our favourite day so far! Thank you Nari!!

October 10, 2025
Unprompted review
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Reply from Tourist Japan

Thank you so much for sharing your experience, Sally! We’re delighted to hear that Nari helped make your day so relaxed and enjoyable. We curate our team of guides to ensure each tour is special, and it’s wonderful that Nari made this day your favorite of the trip. We’ll be sure to pass on your kind words!

Rated 5 out of 5 stars

Great locations, numerous stops

We had an overall great time! The bus stopped at 5 locations to see Mt Fuji, temples, gardens and lunch. Would recommend comfortable shoes for walking and lots of steps, but every climb or walk was worth the view. This was definitely a tour for great photos, not for history lessons or cultural knowledge.

October 8, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing your experience, Alicia! We’re so glad you enjoyed exploring the beautiful spots around Mount Fuji and capturing great photos along the way. At Tourist Japan, we love helping our guests see as much as possible during their tours, so it’s terrific to hear you enjoyed the various sights.

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Rated 5 out of 5 stars

Meeting Mt. Fuji-san

The tour guide Bond was wonderful and made our experience to view and photograph Mt. Fuji a great one. I hope to pront and frame one of the images of Mt. Fuji, which would be a nice way to remember the experience.

October 8, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Nathan! We’re delighted you enjoyed your tour and that Bond helped you find such great photo spots of Mount Fuji. Framing one of your photos sounds like a wonderful way to remember the experience!

Rated 5 out of 5 stars

We had a very good time on this trip

We had a very good time on this trip. Our guide Shinzo is very kind, knowledgeable and helpful
It was an amazing experience. We visited quite a few different touristic places around Fuji in one trip

October 6, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Zaigham! We’re thrilled you were able to enjoy so much of the Mount Fuji area on your Tourist Japan tour package. Shinzo will be delighted to hear your kind words. We handpick guides who love helping guests get the most out of their day, and it sounds like he made your visit extra special!

Rated 5 out of 5 stars

Enjoyed the day tour to Mount Fuji and Lake Kawaguchiko

Good stops to get some great views of Mount Fuji and surroundings. We greatly enjoyed the hike up the Arakurayama shrine and Chureito pagoda. Lake Kawaguchiko views and the garden was also excellent. The weather was not favorable at the Mt. Fuji station 5 stop but we enjoyed looking around and being there. The guide, Makoto was very helpful in pointing us to the right places for the views and our choice of food.

October 6, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Ramachandran! It’s great to hear you loved your time at Mount Fuji and Lake Kawaguchiko during your tour package. We carefully designed this trip to include a variety of sights, so we’re delighted you were able to appreciate them, despite the unfavorable weather conditions. It’s wonderful to know Makoto was able to help make your experience so enjoyable.

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