The shoes I purchased arrived very quickly and packaged well. They were an excellent price aswell. The communication throughout was excellent. Sadly they were too big so I had to return them. The pr... See more
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Review summary
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Reviews shaping this summary
Got what I ordered, when I expected it. I can only give 4 stars as I reserve full judgement for if & when I have an issue and need to ‘use’ their customer service.
Really pleased with my first purchase from Tower London , my FirFlop sandals are perfect and such a great price.. will definitely order again
Ordered trainers for daughter that were a great price, delivery was quick but unfortunately they were too small so had to return them. Did the online pickup by Royal Mail. No problems and money refund... See more
Company details
Written by the company
Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people
We Promise
Written by the company
- Customer Service
- At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
- Delivery Options
- TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
- Returns
- At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
- About Us
- WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014
FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70
All orders shipped tracked
FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70
TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.
Contact info
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom, E2 8DD, London, United Kingdom
- +44 (0) 207 781 8500
- customer-services@tower-london.com
- tower-london.com
4.4
Excellent
34K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shoes were damaged and had clearly been…
Shoes were damaged and had clearly been returned by a previous customer
May 16, 2026
Reply from TOWER London
Hey El,
Thank you for your feedback. We are sorry that there was an issue with your purchase.
We would like to assure you that all of our products are new, however, if you are unhappy with the item you have received, please contact us and we will be happy to assist you to resolve any issues.
If you have any other questions please feel free to contact us.
Kind regards,
TOWER London
Everything was great
May 16, 2026
Quick response and delivery.
May 14, 2026
What a lovely pair of trainers
May 14, 2026
AVOID ! SCAMMERS !
AVOID AT ALL COST!!!
4 weeks ago I was sent the incorrect shoes and after proving proof of this they were very reluctant to accept fault. The incorrect shoes were returned the following day (tracked postage too) and I’ve had absolutely no contact of a refund in over 3 weeks!! I’ve held off with this review because I wanted to give plenty of chance to do the right thing however it’s more than clear to me that this company is a complete shambles!
I will now be taking my review to every platform this company use until my money in returned!
2345698 - the order number incase you’re ready to finally do the right thing!
May 22, 2026
Unprompted review
Reply from TOWER London
Hey Plumbersmate,
Thank you for your feedback. We are sorry to hear that there has been an issue with your return.
If you could please locate your return receipt and contact us at customer-services@tower-london.com with your return tracking details, we can look into this issue for you. We would always recommend contacting our customer service team if there are any issues with your order, as we are always happy to help!
We are sorry for any inconvenience caused.
Many thanks,
TOWER London
Shoes arrived very quickly and well…
Shoes arrived very quickly and well packaged. Love the shoes, very comfy, looking forward to wearing them often
May 16, 2026
Unprompted review
Good customer care
Good customer care, punctual delivery times, and reliable service are key qualities that build customer trust and satisfaction. A business that responds promptly to customers, delivers orders on time, and consistently provides dependable service is more likely to retain loyal customers and attract new ones Weldone Tower London 👏
May 11, 2026
Good service
Good service, quick & efficient. Cheaper price than others too.
May 15, 2026
Unprompted review
Arrived quickly no issues
Arrived quickly no issues, well packaged, good price and nice shoes
May 9, 2026
Brilliant service fast delivery
Brilliant service fast delivery. Loveky trainers which were well packed
May 8, 2026
Returned my shoes because they was too…
Returned my shoes because they was too big 3 weeks ago and have yet to receive a refund which I find very disappointing since they say in their policy it’s up to 14 days! Feel like I’ve been scammed to be honest,
April 24, 2026
Unprompted review
Reply from TOWER London
Hi Olivia,
Thanks for your review. We are very sorry for the delay with your refund. We can see no contact from you following this up with us but we can confirm your order has been refunded back to you. Please send us an email if we can help you any further.
Regards,
TOWER London Team
Fantastic!
Fantastic shoes, great price, quickly dispatched and delivered. Love this company.
May 5, 2026
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