The shoes I purchased arrived very quickly and packaged well. They were an excellent price aswell. The communication throughout was excellent. Sadly they were too big so I had to return them. The pr... See more
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Review summary
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Reviews shaping this summary
Got what I ordered, when I expected it. I can only give 4 stars as I reserve full judgement for if & when I have an issue and need to ‘use’ their customer service.
Really pleased with my first purchase from Tower London , my FirFlop sandals are perfect and such a great price.. will definitely order again
Ordered trainers for daughter that were a great price, delivery was quick but unfortunately they were too small so had to return them. Did the online pickup by Royal Mail. No problems and money refund... See more
Company details
Written by the company
Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people
We Promise
Written by the company
- Customer Service
- At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
- Delivery Options
- TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
- Returns
- At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
- About Us
- WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014
FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70
All orders shipped tracked
FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70
TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.
Contact info
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom, E2 8DD, London, United Kingdom
- +44 (0) 207 781 8500
- customer-services@tower-london.com
- tower-london.com
4.4
Excellent
34K reviews
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Brilliant service fast delivery
Brilliant service fast delivery. Loveky trainers which were well packed
May 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Returned my shoes because they was too…
Returned my shoes because they was too big 3 weeks ago and have yet to receive a refund which I find very disappointing since they say in their policy it’s up to 14 days! Feel like I’ve been scammed to be honest,
April 24, 2026
Unprompted review
Reply from TOWER London
Hi Olivia,
Thanks for your review. We are very sorry for the delay with your refund. We can see no contact from you following this up with us but we can confirm your order has been refunded back to you. Please send us an email if we can help you any further.
Regards,
TOWER London Team
Fantastic!
Fantastic shoes, great price, quickly dispatched and delivered. Love this company.
May 5, 2026
Very poor
Very poor. Shoes split after 2 months, the returns procedure was way to time intensive - clearly a way of avoiding the refund.
May 9, 2026
Unprompted review
Reply from TOWER London
Hey Steven,
Thank you for your feedback. We are sorry to hear that there is an issue with your purchase.
Unfortunately, as you have provided no order or contact details we are unable to look into this for you, however, if you would like to contact our customer service team we will be happy to assist you with a return.
Kind regards,
TOWER London
Great website featuring lots of…
Great website featuring lots of different brands .. easy to navigate, and easy payment
Bought my shoes at a great price. They were packed and delivered in great time. Very impressed and happy with value and service. Happily recommend to friends..
May 1, 2026
Unprompted review
Great choice of Fitflops
Great choice of Fitflops, excellent price for the shoes I chose. Very fast delivery.
April 28, 2026
Second FAULTY pair of DR Martens
I am on my second pair of DR Marten sandals at £100 a pair.
First pair the strap snapped while i was out and had to buy a pair of shoes to replace them. Second pair the rubber sole has split through the middle. Broken beyond repair the company are not interested in the "fault" and run with the Warranty has expired line. I have reached out to them and they are not interested.
May 6, 2026
Unprompted review
Reply from TOWER London
Hey Lyndsey,
Thank you for your feedback. We are sorry to hear that there has been a problem with your purchase.
Unfortunately, as you have provided no order or contact details we are unable to look into this for you, however, Dr Martens do only offer a 1 year guarantee on their products, so if your order is outside of the manufacturers guarantee period, we would be unable to assist with a return.
We are sorry for any inconvenience caused.
Kind regards,
TOWER London
Great boots loved the fist pair so much…
Great boots loved the fist pair so much had to get them in back
April 23, 2026
Excellent sandals at an excellent price…
Excellent sandals at an excellent price and very promptly delivered – an easy company to deal with and great service.
April 28, 2026
Unprompted review
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