Tower Reviews 

We brought an air fryer from Tower which became faulty shortly after we brought it. Tower, and particularly their agent Ezmie, were very prompt in agreeing to, and providing a replacement.
We were very impressed with the attention and professionalism.
Our new air fryer is working perfectly and I have no doubt we will buy further products from Tower in the future.

Tower has always been a fabulous company to purchase from and work with. I thoroughly love their products. Even with issues that I have had, customer service has always gone above and beyond to solve the problem no matter how big or small. Communication has also been a strong point.
I want to give a personal shout out to Keighley who has been working on a problem for me over the last few days. I am really satisfied with her work and the outcome. THANK YOU!

I had trouble finding the item that i wanted to register. Keighley replied to my email straight away and ket me know that she had registered the egg cooker for me. Very impressed with speedy and helpful response.

My husband purchased a Tower 3 compartment kitchen bin from Amazon at the price of £139.00 in June 2026. The catch has broken on the top bin and therefore cannot be closed. There's no way to fix it and Tower's attitude is, not our problem. There product, but apparently we need to deal with Amazon. Has anyone tried to deal with Amazon? You may as well have a direct line to God. So Tower you need to deal with your clients in a professional way and refund them. DO NOT PURCHASE THIS PRODUCT

I had a problem with my Tower Air Fryer and was delighted with how Ezmie handled everything with professionalism and kindness, thank you.

Omg I’d buy tower every time, Julia was amazing, new hoover on its way!

Great customer service from Elle. Issue sorted quickly and item replaced.

Thank you to Diane in customer service for helping me navigate the customer service email support. It was glorious communicating with a human being and my queries were answered quickly and with kindness. Thank you very much.

Elle was very efficient and resolved my issue immediately. Great work

Tower’s handling of my order as a new customer has been an absolute shambles from start to finish, exposing a complete absence of accountability at every turn. Their outsourced delivery partner Evri failed to deliver the appliances I paid for, and rather than take ownership, Tower simply washed their hands of the problem. When I pressed for expedited replacements, they confirmed they would arrange them—only to later claim the items were out of stock, leaving me with nothing. Forced to request a full refund, I was told it would take 5–10 days; on day 9, with no money returned, they admitted an internal error meant the refund had never even been processed, resetting the clock for yet another 5–10 days of waiting. This catalogue of broken promises, miscommunication and administrative incompetence shows a company that is utterly indifferent to the inconvenience and frustration it inflicts on its customers, and I am left thoroughly disappointed by an experience that has been nothing short of appalling.

Sara was so helpful when dealing with our warranty claim, charming and professional.
Thank-you Sara

Thank you to Elle in customer services!

What I will say is, the products I purchased, I was very impressed with. I did unfortunately experience a fault, which I understand can always happen. I was worried that this was going to be a difficult ordeal. However, what I am genuinely impressed with is the customer service I received that followed.

I emailed the customer service team directly after office hours, I received an automated reply stating that they would aim to reply within 3 working days. I actually got a response from Elle by lunch time the next day and after a very easy conversation over a few easy messages they were able to resolve my issue and were very understanding to my position and provided replacements even when I expected to have to argue over the warrantee.

What I appreciated was the quick easy conversation I was able to have and they were really fair. There was no being directed between multiple persons or departments and no arguing. There was no filling in unnecessary forms or delaying tactics or paying unexpected costs.

I rarely provide a review but this occasion I felt deserved it.

I will happily buy products again just for this reason and gladly recommend.

Had a problem with air fryer a lady called Elle from support was totally amazing, helped me through the process. Going to receive a replacement air fryer. Thank you

First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product.
The only downside side is you have to get closer to fryer to view the time remaining. The Tower air fryer does cook quicker than my Instant Pot. A little relearning is required. It will soon fall into place.

I purchased a Tower Air Fryer mainly because it was in my budget but also I wanted to support a British company and they offer a extended 3 year warranty. The air fryers are very good feature rich appliances for the money. I have had to claim on the warranty on this item but the company make it easy to do this and honour the warranty after you provide evidence of the fault. I will continue to support this British company because they are rare to find in the current climate and especially as they honour their warranties. I'm very happy with my purchase

Over a week with a damaged product and still no replacement or refund
Customer service is slow and shocking

Very quick response and sent me the manual that i wanted

Thank you to Sara in customer services in helping me sort out a problem with a carpet cleaner quickly and efficiently.
She responded quickly to emails and was very helpful in providing a resolution.

Sara, at customer service, replyed to my email enquiry the very next day with all information on how to proceed.
I did so and straight away had outcome, with delivery timescale.
Very impressed
Thankyou tower

Very prompt and professional service. I am very satisfied.
A.Rae