I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch. I checked my warranty and found that there were just four days remaining on my... See more
Company replied
Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to s... See more
Company replied
Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diane was very helpful
Diane was very helpful, prompt with responses and answered and solved all my queries to an excellent standard.
Thank you Diane.
August 27, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We really appreciate your kind words and will be sure to pass them on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
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Great Customer Service
I recently contacted Tower Customer Services with a problem with my air fryer and spoke to Diane. She was absolutely lovely — so friendly, helpful and understanding. She sorted my problem out within minutes and made everything so easy.
Excellent customer service and a real credit to Tower. Thank you, Diane! 😊⭐️
August 28, 2026
Unprompted review
Reply from Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so friendly, helpful and understanding, and resolved your issue so quickly. We really appreciate your kind words and will be sure to pass them on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Exceptional customer service from Elle
Exceptional customer service from Elle, thank you.
August 28, 2026
Unprompted review
Reply from Tower
Hi Matt,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided exceptional customer service. We really appreciate your kind words and will be sure to pass them on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph dealt with my query today re…
Joseph dealt with my query today re registering my extended warranty with an extremely quick response and great communication!
Thanks Joseph 5 *’s!
August 28, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help with your extended warranty registration so quickly and kept communication clear throughout. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Exceptional customer service from Ezmie…
Exceptional customer service from Ezmie following my issue with one item of a set of 3 saucepans purchased in December 2024. Within a few emails verifying my purchase and warranty, my claim was accepted and a new pan is being sent direct to me. Great service. Thank you.
August 27, 2026
Unprompted review
Reply from Tower
Hi Vicki,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie handled your claim so quickly and efficiently and arranged for a replacement pan to be sent out. We really appreciate your kind words and will be sure to pass them on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
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Our air fryer just stopped working. Called Tower and they sent me an email for me to complete a few questions. They have sent me a new one. The person I dealt with was Zoe, she was fantastic.
Our air fryer just stopped
August 26, 2026
Unprompted review
Reply from Tower
Hi Peter,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was able to arrange your replacement so quickly and provide such fantastic service. We really appreciate your kind words and will be sure to pass them on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
Happy Customer
A very helpfull man called Joseph helped me with a replacement part ,kept me informed throughout ,he is an asset to your company
August 24, 2026
Unprompted review
Reply from Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so helpful and kept you informed throughout. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Enquiry on kitchen scale
I had an enquiry re one of their products and received a very prompt, full and helpful response from customer enquiries. Makes such a difference in today’s world where everyone is too busy to reply unless a sale is to be had. If moving forward to purchase any kitchen items would definitely consider the Tower brand first before looking elsewhere based on this response.
August 26, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received such a prompt and helpful response. It’s lovely to know that this has given you confidence in the Tower brand.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I recently had to contact Tower due to…
I recently had to contact Tower due to a faulty appliance I bought from them . I contacted customer service and Holly looked after my problem, she was great and helped me get the problem sorted!
Great customer service and very pleased with their service!
Thank you
August 21, 2026
Unprompted review
Reply from Tower
Hi Valerica,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to assist you and get your faulty appliance issue resolved. It’s wonderful to know you were so pleased with the service you received.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
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Customer service was excellent
August 26, 2026
Unprompted review
Reply from Tower
Hi Michael,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent customer service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
This company has been very helpful and…
This company has been very helpful and responds to emails promptly.
I had a faulty air fryer and was replaced under warranty, as there was no stock of the model l originally purchased a replacement model was despatched.
Very good customer service.
August 26, 2026
Unprompted review
Reply from Tower
Hi Rob,
Thank you for your 5-star review!
We’re delighted to hear that you found our team responsive and helpful, and that we were able to arrange a replacement model under warranty when your original air fryer was unavailable. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
An excellent Customer Service provided…
An excellent Customer Service provided by Diane, thanks again for such a prompt response.
August 26, 2026
Unprompted review
Reply from Tower
Hi Ian,
Thank you for your 5-star review!
We’re delighted to hear that Diane provided such excellent and prompt customer service. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
I have received the best customer service very impressed
I have received the best customer service ever from Joseph he was very polite professional and so helpful he was very prompt in his responses to me and dealt with my issue very quickly and met all the expectations any one could ever have many thanks Joseph .
August 26, 2026
Unprompted review
Reply from Tower
Hi Lisa,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such polite, professional and helpful service, responding promptly and resolving your issue so quickly. It’s wonderful to know he exceeded your expectations.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
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Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received great customer service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
5 star customer service
I had to return my air fryer that had been recalled for safety reasons. Unfortunately, I was unable to collect it from depot as I was unwell. I contacted Tower customer services: Joseph was extremely punctual, responding in less than 24h, and arranging for re-delivery with confirmation of despatch the next day. truly excellent!
August 26, 2026
Unprompted review
Reply from Tower
Hi Arianna,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you so promptly and arrange the re-delivery of your air fryer. It’s wonderful to know he kept you updated and made the process as straightforward as possible.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Sent a replacement out very quickly…
Sent a replacement out very quickly ,great prompt communication, what everyone wants
August 25, 2026
Unprompted review
Reply from Tower
Hi Ian,
Thank you for your 5-star review!
We’re delighted to hear that your replacement was sent out quickly and that you received prompt communication throughout. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Efficiently dealing with my request for spare parts
I had purchased a cera glide steam generator iron back in December and due to then going into hospital for a while, I had not even unboxed the item.. some 8 months later I have now been able to make use of my purchase but found that the small plastic handle on the water tank was damaged. I reached out to Tower in the hope of purchasing a spare part to replace the broken part I had. Julija replied to me the very next morning by 9:30am ( I only messaged Tower at 11:30 the night before) she assured me that she was checking stock to see if they did have the part I required. A couple of hours later I had another mail from Julija to say they did have the part and to get my delivery address.. another hour or so later I then had another message to say the part was being packaged for dispatch to me.. All praise to Julija for her rapid assistance. Having trust in a companys support is primary in knowing that you have a trustworthy brand. I am delighted with how efficiently my request was dealt with
August 25, 2026
Unprompted review
Reply from Tower
Hi Kenney,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to assist you so quickly and source the replacement part you needed. It’s wonderful to hear how efficiently she handled your request and kept you updated throughout the process.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
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Fantastic company
Fantastic company. Our airfryer did go a bit funny but contacted customer services via email and was all sorted within an hour and a new one dispatched. This is what you call brilliant customer service and other companies should take note!
August 25, 2026
Unprompted review
Reply from Tower
Hi Christopher,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to resolve the issue so quickly and arrange for a replacement to be dispatched within the hour. We really appreciate your kind words and taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Good customer service
Elle in customer service was very efficient in arranging a refund on a faulty airfryer by email.
August 25, 2026
Unprompted review
Reply from Tower
Hi Lynn,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to arrange your refund so efficiently and provide helpful support with your faulty air fryer. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Great Bin, and excellent customer services.
Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to struggle when opening, contacted customer services and got a quick reply from Zoe, she asked for a few details, then sorted my issue swiftly.Now back with a working bin again, excellent customer services.Thanks
August 24, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was able to assist you so quickly and resolve the issue with your bin. It’s great to know that you’re back to having a fully working product and that you were happy with the service you received.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
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