I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch. I checked my warranty and found that there were just four days remaining on my... See more
Company replied
Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to s... See more
Company replied
Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt, friendly service.
After more than a year, my handheld vacuum stopped working. Fortunately I'd registered for the 3year extended warranty so I contacted Customer Services at Tower. Elle was very helpful explained what I need to do, kept me informed throughout so I received a new replacement within a week. Excellent service!
September 1, 2026
Unprompted review
Reply from Tower
Hi Jackie,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so helpful, kept you informed throughout and was able to arrange a replacement for your handheld vacuum so quickly. We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
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What can I say world class service from…
What can I say world class service from customer service especially elle very polite and helpful will to go the extra mile in getting straight to the problem and providing a first call resolution. Well done elle
September 7, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided such excellent service and went the extra mile to resolve your query first time. We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Amazing customer service!…
Customer service experience is exceptional. Problems are dealt with speedily (often on the same day) with clear instructions of what information is needed to proceed. My replacement air fryer has been ordered after an error code made it not fit for purpose. Best customer service I have ever experienced. Well done Tower Housewares with particular thanks to Joseph for sorting.
September 7, 2026
Unprompted review
Reply from Tower
Hi Sara,
Thank you for your 5-star review!
We’re delighted to hear that you received such exceptional customer service and that Joseph was able to arrange a replacement air fryer for you so efficiently. We really appreciate your kind words and will be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service cannot fault…
Excellent customer service cannot fault them replaced the faulty part straight away !
September 7, 2026
Unprompted review
Reply from Tower
Hi Scott,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent customer service and that the faulty part was replaced so quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Was assisted well by Joseph from…
Was assisted well by Joseph from customer services. Quick resolution to my query. Very professional.
September 3, 2026
Unprompted review
Reply from Tower
Hi Sunil,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and provide a quick and professional resolution to your query. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
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I needed help to resolve an air fryer…
I needed help to resolve an air fryer problem, after contacting customer support the person who dealt with my issue (Joseph) was very helpful he resolved it within a few hours and a very positive outcome thank you
September 4, 2026
Unprompted review
Reply from Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your air fryer issue so quickly and provide such a positive outcome. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
A good customer experience
From the outset Joseph understood the unusual circumstances regarding an air fryer, brand new and faulty, and guided me as to how to resolve the issue. Despite me having some communication issues he remained patient & helpful. Thankfully he arranged for a replacement, which has since been received.
Overall a very good customer support experience.
August 10, 2026
Unprompted review
Reply from Tower
Hi Brian,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so patient and helpful throughout and was able to arrange a replacement for your faulty air fryer. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Very good customer service with prompt…
Very good customer service with prompt responses
September 1, 2026
Unprompted review
Reply from Tower
Hi Audrey,
Thank you for your 5-star review!
We’re delighted to hear that you received prompt and helpful customer service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
EXCELENT PEOPLE TO DEAL WITH.NOTHING…
EXCELENT PEOPLE TO DEAL WITH.NOTHING WAS A PROBLRM,JUST WANTED TO HELP ALL THE WAY.SARA AND ELLE ARE TOP CLASS.
September 3, 2026
Unprompted review
Reply from Tower
Hi Terrie,
Thank you for your 5-star review!
We’re delighted to hear that Sara and Elle were so helpful and went above and beyond to assist you. We really appreciate your kind words and will be sure to pass your lovely feedback on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
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They respond very quickly and have…
They respond very quickly and have helped me a lot. Thank you very much.
September 3, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our team responded quickly and was able to help you. We really appreciate your kind words and taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent post order service
Was ordering new air fryer to replace one that had been recalled.
Internet coughed whilst ordering and reset the colour of the appliance from white to Latte(that was the default), didn't notice till I'd placed the order.
Went straight to the Tower website to try to change it but received a mail back saying the request might not be reviewed for 3 days, so I thought ok I'll have to return it. Then 30 minutes later got a note from Ezmie at Tower to say they we're trying to intercept the order before despatch and would let me know.
9.30 following day, follow up from Ezmie to say she'd changed the order and all's now as it should be.
Excellent work Ezmie, well done.
September 3, 2026
Unprompted review
Reply from Tower
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to quickly resolve the issue with your order and arrange the correct colour for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Product exchanges
I ordered a 6.5 lt cavalettoo slow cooker from tower but when it arrived I realised it was far too big for us. This was the first slow cooker we have had so I wasn’t really sure which one to purchase. I contacted customer service and Sarah was very helpful in providing a pre-paid return label, so I was able to exchange the huge slow cooker for a more suitable sized one. Excellent service !!
September 1, 2026
Unprompted review
Reply from Tower
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Sarah was so helpful and made the exchange process easy for you. We’re pleased we could help you find a more suitable slow cooker and really appreciate your kind words. We’ll be sure to pass your feedback on to Sarah.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Great customer service online- quick in replying
September 2, 2026
Unprompted review
Reply from Tower
Hi Vivien,
Thank you for your 5-star review!
We’re delighted to hear that you received great customer service and that our team responded quickly to your enquiry. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
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Buyer beware of this company
Buyer beware. I mistakenly ordered some black kitchen cannisters but I actually wanted blue. No exchange possible as I wanted to exchange past a 14 day deadline? I did explain i was away whe. The canisters were delivered but the answer was no.
No difference to their bottom line just an arbitrary rule that results in.poor customer understanding. I will never buy from them again via mail order and I strongly advise others to heed this warning.
September 2, 2026
Unprompted review
Customer service is excellent for…
Customer service is excellent for Tower. Holly has been great to deal with and very efficient.
September 1, 2026
Unprompted review
Reply from Tower
Hi Caroline,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so helpful and efficient. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Had an Air fryer break on me that was…
Had an Air fryer break on me that was just outside of Warranty but Joseph from Customer support sorted me out as a gesture of goodwill. Excellent service!
September 1, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and arrange a goodwill gesture for your air fryer. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Very prompt customer service responses
Very prompt customer service responses. thank you
September 1, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received prompt customer service responses. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
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How a business should support its products and customers.
Would definitely recommend Tower and buy from them again. Registering the extended warranty has been worth it, but the process making a claim was seamless despite my model no longer being in production and an exact like-for-like not being available. Elle was great, really helpful throughout, and offered me a choice to make up for not being able to offer an exact match.
September 2, 2026
Unprompted review
Reply from Tower
Hi Niall,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so helpful and made the warranty claim process seamless, despite your model no longer being in production. We really appreciate your kind words and will be sure to pass them on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
I was having problems with my vacuum
I was having problems with my vacuum, I contacted them today, and from start to finish they were brilliant!
Honestly the best customer service I've had. All sorted, no problem.
Thank you very much Joseph!
September 1, 2026
Unprompted review
Reply from Tower
Hi Patricia,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such brilliant customer service and was able to get everything sorted for you. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you so much to Tower for the…
Thank you so much to Tower for the drawers for my air fryer. They fit perfectly and it is up and running again.
Perfect!
August 28, 2026
Unprompted review
Reply from Tower
Hi Russell,
Thank you for your 5-star review!
We’re delighted to hear that the replacement drawers fit perfectly and your air fryer is up and running again. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
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