I was looking for a particular Lego car which was proving difficult to find. Found it on your website! Communication was good. It’s a gift for grandson for Christmas, I think he’ll be excited to rece... See more
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Not wanting to pay British postage rates I usually try to buy from businesses close to Sydney (where my niece has emigrated to). Toy Hunters stocked a good selection of Lego Friends, very competitiv... See more
I’d searched for hours for the particular Lego set for a special birthday gift and other well known shops were showing in my searches that the set was available but when I tried to add to cart - ‘sol... See more
The LEGO product was competitively priced. It arrived quickly, well packaged and in great condition. As a collector the condition of the original packaging is a great importance to me. Five stars Toy... See more
Company details
Written by the company
Toy Hunters is a Sydney-based online store that stocks high quality and hard to find toys for kids. As a small family-owned business, the friendly Toy Hunters team strives to provide the very best personalised service in the industry and create an enjoyable and convenient online shopping experience. Being authorised retailers of LEGO, Globber, Spin Master, Moose Toys and more, you can shop with the peace of mind that all products are physically stocked in Australia and backed by official Australian warranties. All orders are packed and shipped locally from a clean and secure warehouse to ensure that orders are despatched as quickly as possible, products arrive in the best condition possible and sensitive customer details are kept strictly confidential.
Contact info
Suite 205, 6/50 Miller St, 2060, North Sydney, Australia
- toyhunters.com.au
4.9
Excellent
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Toys were delivered promptly and just…
Toys were delivered promptly and just as described. Website easy to navigate, Granddaughters loved them
March 20, 2023
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Happy with purchase
Fast shipping excellent product exactly as described 100% would buy here again, fair prices recommend 👍
March 1, 2023
great customer service
fast shipping. Great customer service.They accommodated my request when i made the order buy not giving me sn assorted toy instead they opt for the one that i asked specifically.
February 15, 2023
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Very happy with our purchase!
The toy that I purchased was one that I wasn’t able to get at the shops and to buy it online from any other supplier was more expensive, and from what I could see this particular toy was only available from overseas. My two girls are over the moon to have received the Rainbowcorn Jellyshake and are very happy with their surprise toy!! I will be buying again from Toy Hunters, particularly for the toys that may be hard to get! Thanks so much!
January 30, 2023
Needed to get urgent delivery of an…
Needed to get urgent delivery of an item. Person on
chat was most helpful, extracted my order and express
posted it the same day. Arrived from across the country in 3 days. Most impressed with the service and helpfulness
January 29, 2023
Very efficient and good price point!
January 22, 2023
Excellent Lego supplier
Prompt delivery, excellent communication and great range of Lego
January 19, 2023
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Great despatch time packed really…
Great despatch time packed really well,excellent service
January 19, 2023
Super efficient and fast service
Super efficient and fast service. Ordered on a Sunday and received on Tuesday. Exceptional!
January 14, 2023
Great service
Items were exactly what I ordered and arrived quickly (even with the postage problems plaguing Australia at the moment!). Nephews were thrilled with their Christmas presents, thank you.
December 5, 2022
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Great to deal with
Great communication with order placement and updates, and speedy delivery
November 24, 2022
Good selection. Great service.
Good selection. Easy to order. Prompt delivery. Overall great service.
November 28, 2022
Toy Hunters good, express shipping joke
Toy Hunters service was good but the express shipping is a joke, ordered item 15.11.22 and now 29.11.22 and still waiting
November 28, 2022
Reply from Toy Hunters
Hi Ron, thank you for your honest review - we appreciate you mentioning our service was good and again apologise for Australia Post's delay due to extreme weather.
When you enquired on 22nd Nov, I responded to your email mentioning that we received your order on the evening of 15/11 and dispatched it via Express the very next morning (16/11) as per the tracking number provided. Hopefully you've been getting our email updates since then?
We have also spoken to Aus Post on numerous occasions and followed up on the enquiry that we lodged on your behalf. They are saying the delays are due to heavy rain & flooding which caused the links from Sydney-WA to be closed and 2 weeks' worth of delays. While your parcel was definitely sent out via Express, they said the increased volume and backlogs have caused even Express parcels to be delayed a few days.
We appreciate that it has been more than a few days and have been followed up numerous times including this morning before we received this review.
Australia Post Express delays of this nature are somewhat rare and out of all the carriers we've tried, they are the most reliable, fastest and most affordable from Sydney-WA. However, this one's completely outside of our control and, while I know this doesn't help you, we do apologise for your parcel being caught up in all this.
We will keep tracking the parcel and keep you posted. Once it gets posted, we will attempt to claim compensation from Australia Post for the failure to deliver according to Express Post timelines and also work something out with you for the inconvenience.
Appreciate your ongoing patience - I understand this must be a frustrating process for you and is certainly not the usual shopping experience we strive for (as many of our reviews have quoted very fast shipping due to our fast dispatch times within 24 hours), but we'll do everything we can to push things along. Please feel free to reply to our emails if we can be of further assistance in the meantime while we wait for the next update.
Best regards
Phillip
Update 1/12/2022:
We were just informed by Aus Post that your parcel is now on board for delivery. We will lodge a shipping refund request with Aus Post to get shipping costs refunded and will keep you posted. Also noted that your parcel was delivered today.
Update 20/12/2022:
We have finally received a credit from Aus Post and have refunded the shipping cost to you. Thanks again for your patience.
I was very impressed with the…
I was very impressed with the efficiency and speed with which my order was processed. Very professional service. It was also the cheapest price for the Lego set I brought. Very happy customer and will definitely be back. Thank you.
October 14, 2022
Unprompted review
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Italtrike…
Placed the order on the 24 Oct and received it on the 28 Oct. Just love the Italtrike, can’t wait to see my granddaughter’s face Christmas morning. Thanks you so much
October 28, 2022
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