Tp Link Reviews 8

Very Very Difficult to get a refund
Do not buy from the TP link store, their returns procedure is designed to put obstacles in your way. Once they have got your money they do not want to give it back. It took me 7 weeks and many hours to get a refund and only possible by requesting a chargeback from my bank.

If you are struggling to get a refund
1. Send them an email stating you want to return the products and you are exercising your rights under the consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 must do this within 14 days of order. Do not engage in other communications with them as they will waste your time. Just repeat that you want to return the product and get a refund under UK law.
2. contact your bank and ask for a chargeback
3. When they give you an address, send them signed delivery (your Cost)
4. if they ask you to cancel your chargeback request refuse to do it as once cancelled you cannot reactivate it.
If the products cost less than £100 use a debit card. Credit card spend has to be over £100 to request a section 75.

TP-link's customer service replied to my question, but only repeated information back to me that I had sent in the original e-mail. When I replied that I had already tried what they had suggested to solve my problem the first time, they tried to blame the problem on the shop that I had bought the item from years ago or my internet service provider, but were of no use. They didn't seem to have any more knowledge on how the setup of the TP-link product worked than I did.

Update: I bought a different camera from Eufy and it works without issue, no changes whatsoever to my router position of WiFi settings.

Do not buy tp link or tapo camera there useless app creators don't know what there doing utter rubbish

Date of experience: 17 October 2023