Absolute terrible company, paid the initial £1 for the free trial and IMMEDIATELY CANCELLED the trial and they still took £24 off my damn card. I’ve sent a cancellation letter through a different comp... See more
Company replied
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See what reviewers are saying
Same issue as may other customers. Paid £1 for initial tracking and cancelled the monthly subscription almost immediately. A month later they took £25 from my account which my banks fraud team is no... See more
Company replied
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to o... See more
Company replied
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more
Company replied
1.1
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193 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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This is a scam you give them £1
This is a scam you give them £1. 1 month later they take £25 Proper scam keep away
November 22, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Trackery and Aidens-London.com
Ordered from a company called Aidens-London.com. I believe this is a scam company. They sent me tracking details through Trackery but got suspicious when asked for a £1. Never known this before having read the messages I now reckon the above company is false and a set up for Trackery. I'm not holding my breath to get my coat I ordered. Reported to FB but not taking page down. Have tried contacting Aidens several times and only time answered was when I queried sizing guide. Probably hoping I was a new customer ordering. Reported to my bank and stopped card.
November 17, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
As part of my stressful from DHL Uk rubbish service
As part of my stressful research about my parcel sent via DHL eCommerce UK 33 days ago, I appeal to these fraudsters that for a £1.00 offer a trusted tracking search from I had nothing at all, as it never shows any result, but charged me £39.00 30 days later (from 14 October to date), without any reason, and although I cancelled my subscription after £1.00 payment. They are real scams fraudsters. We can freeze their payment claim thanks to Lloyd's excellent client support and fraud prevention. These companies are vultures that advance your problem to "take your flesh" without compassion. The problem is that the government does nothing against them, albeit we claim a lot of our disadvantage.
Note: This business company information was given to me by my Bank customers service as: Trackerly.net and InforRecordi are register4 as: Dublin 2 and Dublin IE1.
November 15, 2024
Unprompted review
Reply from Trackerly
Hello Hernan Gutierrez,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
They are scammers asked me to pay £1 to…
They are scammers asked me to pay £1 to track a FedEx delivery and have taken£24.99 out my account
November 14, 2024
Unprompted review
Reply from Trackerly
Hello,
Thank you for your feedback.
We are sorry to hear that you have encountered a problem with our service. Unfortunately, we are unable to identify you in our database using your Trustpilot username.
To better understand your situation and provide you with a quick solution, would you please contact us directly at support@trackerly.net or 442039910387? Please include the e-mail address used for your registration or any other information related to your account so that we can identify you and examine your request.
Please note that our £1 for 48 hours trial offer is clearly marked as automatically renewable at £24.90 per month if not cancelled before the end of the trial period. We are, however, here to answer any questions you may have and to assist you.
We look forward to resolving this issue for you.
Best regards,
The Trackerly team
Do not deal.with this company,they fund…
Do not deal.with this company,they fund you trying to track your parcel,charge £1 then charge £24.90
They basically steal your money,the staff,are foreign,they do not give a f
This company is taking money,do not sign for the £1
They do not track,they just take money,they are liars,this so called Dublin company based in London.
Are scavenger.
The staff are South American,Brazilian.
Are trained to say o.
WARNING ⚠️ DO NOT TOUCH
November 7, 2024
Unprompted review
Reply from Trackerly
Hello,
We sincerely regret that your experience with our service did not meet your expectations. We would like to clarify a few points and offer you any assistance you may require.
Our trial offer of £1 for 48 hours gives access to our services, with automatic renewal at £24.90 per month if the subscription is not cancelled before the end of the trial period. This information is explicitly stated at the time of registration.
We take your comments on parcel tracking and customer service very seriously. We guarantee a worldwide service with real-time data provided by carriers. If you have encountered a problem with your tracking, we encourage you to contact us directly at support@trackerly.net or 442039910387 to resolve your situation.
Finally, we strive to treat every customer with respect and professionalism, regardless of the origin or language of our employees. We strongly condemn discriminatory language and remain at your disposal to clarify any misunderstanding.
Your satisfaction is important to us, and we look forward to restoring your trust.
Best regards,
The Trackerly team
The same as everone else
The same as everone else. THIS IS A SCAM !!! They are pretending to be DHL they ask for £1.00 for a redelivery and then once they have your details the take out £24.95 , when I saw my bank statement I rang the company to ask for a refund and they put the phone down on me. I do hope other people don't fall victim to this scam
November 12, 2024
Unprompted review
Reply from Trackerly
Hello,
We're sorry to hear about your dissatisfaction and would like to clarify the situation. We are unable to identify you in our database using your Trustpilot username. So that we can examine your request and help you, would you please contact us directly at support@trackerly.net or 442039910387?
Our service is in no way affiliated with DHL or any other transport company. We offer a trial subscription at £1 for 48 hours, with automatic renewal at £24.90 per month if the subscription is not cancelled before the end of the trial period. These conditions are clearly stated at the time of registration.
We take customer feedback very seriously and are committed to providing a professional and transparent service. We sincerely apologize if you have tried to contact us by telephone but were unsuccessful. Please do not hesitate to write to us so that we can resolve the situation as quickly as possible.
Your satisfaction is our priority, and we look forward to regaining your trust.
Yours sincerely,
The Trackerly team
This company is a total Scam
This company is a total Scam , they are posing to be DHL PLEASE DO NOT PAY THEM THEY WILL USE YOUR CARD AND TAKE CONTINUOUS PAYMENTS FROM YOU. THIS HAS BEEN AN AWFUL EXPERIANCE. WHEN I RANG THEM THEY JUST PUT THE PHONE DOWN ON ME
November 12, 2024
Unprompted review
Reply from Trackerly
Hello,
Thank you for your feedback. We are sorry to hear that your experience with our service was unsatisfactory. We would like to clarify that our company is in no way affiliated with DHL or any other carrier. We offer an independent service with a trial offer of £1 for 48 hours, automatically renewable at £24.90 per month if the subscription is not cancelled before the end of the trial period. This information is clearly stated at the time of registration.
We are also sorry if your call was not dealt with appropriately. This is not the standard of service we wish to offer. To resolve your problem, please contact us directly at support@trackerly.net or 442039910387, quoting the e-mail address you used when registering.
We will be happy to examine your situation and find a rapid solution.
Best regards,
The Trackerly team
Very very pore service
Very very pore service
and you will be charged for services you did not want
November 1, 2024
Unprompted review
Reply from Trackerly
Hello,
Thank you for sharing your review. We're sorry to hear that your experience with our service did not meet your expectations.
We would like to reassure you that your request has been received and processed by our customer service department. Should you have any further questions or require clarification, please do not hesitate to contact us at support@trackerly.net or 442039910387.
We look forward to hearing from you and will do our best to ensure your satisfaction.
Best regards,
The Trackerly team
Just had the same problem as others…
Just had the same problem as others ,paid £1 to track just one parcel and today had £24.90 stolen out of my bank account i will have to go direct to my bank and report this company for fraud .
November 5, 2024
Unprompted review
Reply from Trackerly
Hello,
Thank you for sharing your feedback on Trustpilot. We are sorry to hear that you had a bad experience with our service.
We would like to inform you that your request was indeed processed by our customer service on 07/11/2024 and that we have taken the necessary steps to resolve the situation. If you have any further questions or require further assistance, please do not hesitate to contact us at support@trackerly.net or 442039910387.
We hope that this situation has now been clarified and remain at your disposal for any further inquiries.
Best regards,
The Trackerly team
Why have I been deducted £24.90 from my…
Why have I been deducted £24.90 from my account when all I’ve done is send an article back???
November 1, 2024
Unprompted review
Reply from Trackerly
Hello,
Thank you for sharing your review. We understand your confusion and apologize.
The charge of £24.90 is related to the subscription to our service, which starts after the trial period at £1 for 48 hours. If the subscription is not cancelled before the end of this period, it is automatically renewed.
However, the pseudonym used on Trustpilot does not allow us to identify you in our database. To enable us to help you effectively, please contact us directly at support@trackerly.net or 442039910387, giving your e-mail address or registration details.
We will be delighted to help you resolve this situation and clarify any misunderstanding.
Yours sincerely
The Trackerly team
A scam just as others have said...no…
A scam just as others have said...no doubt these comments will elicit a stock AI BS reply just like all the other negative comments have.....watch this space ....and there it is
October 24, 2024
Unprompted review
Reply from Trackerly
Hello,
Thank you for reaching out to us. We genuinely appreciate your feedback, and I’m sorry to hear about your experience. Your concerns are important to us, and we would like to investigate this matter further.
Please contact our customer service at +442039910387 or email us at support@trackerly.net. Our team is here to assist you and ensure your concerns are addressed.
Thank you for your understanding, and we look forward to resolving this issue.
Best regards,
The trackerly team
SCAM
SCAM, SCAM, SCAM ,SCAM. DO NOT USE OR EVEN THINK TO USE ALL THEY WANT IS YOUR BANK DETAILS TAKE £1OUT YOUR ACCOUNT THEN TAKE £25 OUT WITHIN AN HOUR.
INFORMED ACTION FRAUD
DO NOT USE
October 20, 2024
Unprompted review
Reply from Trackerly
Hello,
We are truly sorry to hear about your experience and appreciate you bringing this to our attention. We take claims like yours very seriously and are committed to addressing any concerns you may have.
To assist you further, please reach out to our customer service team at +442039910387 or via email at support@trackerly.net. We would like to investigate this matter and resolve any issues you're facing.
Thank you for your feedback, and we hope to assist you soon.
Best regards,
The trackerly team
Another scam subscription company
Another scam subscription company. Don't pay a third party to track your parcel!!!
October 19, 2024
Unprompted review
Reply from Trackerly
Hello,
Thank you for your message. We are sorry to hear that you feel this way about our service. We strive to provide valuable tracking solutions and take customer feedback seriously.
If you have any specific concerns or issues regarding your subscription, please reach out to our customer service at +442039910387 or email us at support@trackerly.net. We are here to help and ensure your concerns are addressed.
Thank you for your understanding.
Best regards,
The trackerly team
We thank you for your feedback
We thank you for your feedback, and we're sorry we did not meet your expectations, WHAT A LOAD OF DRIVEL. THIS IS A SUBSCRIPTION SERVICE £1 TO TRACK A PARCEL, THEN £24.95 AFTER 72 HOURS BUT THEY WILL TAKE IT OUT NoT LONG AFTER THE £1 GO'S OUT, THEN £24.95 EVERY MONTH. SCAM SCAMERS, BEWARE. PLUS BEWARE IF NEW COMPANY'S CONTACTING YOU, NOW THEY SELL YOUR EMAIL ADDRESS TO OTHER SCAMMING COMPANIES
October 15, 2024
Unprompted review
Reply from Trackerly
Hello Thor Fullerton,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
This is a fraudulent company just after…
This is a fraudulent company just after your credit card details. They are aiding and abetting other fraudulent companies like Shopping Mall who take your money and don't supply the goods. I have got PayPal investigating to try and get my money back. You have to be so careful.
September 22, 2024
Unprompted review
Reply from Trackerly
Hello Maurice Lloyd,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Bombard you with requests for money to…
Bombard you with requests for money to track your parcel through Royal Mail, definitely a scam local trading standards warned me against them. Still haven’t received my parcel from the Royal Mail not the first time they’ve magically made a parcel disappear
September 23, 2024
Unprompted review
Reply from Trackerly
Hello David Pearcey,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam tracking of scam parcels
Scam tracking of scam parcels. Do not pay the requested £1 or anything else. It's throwing good money after bad.
September 23, 2024
Unprompted review
Reply from Trackerly
Hello Matt Gompertz,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
They took the 1.00 which was meant for…
They took the 1.00 which was meant for trial period of one year.
Then today tried taking 24.95. the bank called me.Now been blocked
Tbh be careful .
They also trade under Trace
September 22, 2024
Unprompted review
Reply from Trackerly
Hello Sophia Taylor,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
I just got scammed!!!!!!
I just got scammed. They don’t let you login aftet they take your money
September 14, 2024
Unprompted review
Reply from Trackerly
Hello Maleek Sanneh,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Reply from Trackerly
Hello Gerald Darby,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
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