Absolute terrible company, paid the initial £1 for the free trial and IMMEDIATELY CANCELLED the trial and they still took £24 off my damn card. I’ve sent a cancellation letter through a different comp... See more
Company replied
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See what reviewers are saying
Same issue as may other customers. Paid £1 for initial tracking and cancelled the monthly subscription almost immediately. A month later they took £25 from my account which my banks fraud team is no... See more
Company replied
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to o... See more
Company replied
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more
Company replied
1.1
Bad
193 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Disgraceful scam
Ordered a sentimental item remembering my.Husband, taking ages to come from the Seller, .lots of emails back and forwards, they told me it's been despatched.and with the carrier, supposedly Royal Mail will deliver, got a.message.to say.about Trackerly, glad I read the small talk as.they wanted.a £1 initially, but then another payment of £24.90 would be due if I signed up for it,
So didn't give my card number.etc, glad I didn't cos.what.i see.here in these reviews.lots of people been done by these, disgraceful .
August 12, 2024
Unprompted review
Reply from Trackerly
Hello Sandra Ball,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Reply from Trackerly
Hello Michael Burns,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Facilitating fraudulent company
This company are facilitating a fraudulent drop ship company. My pensioner mother made a purchase online and what was delivered doesn’t match the item. I called Trackerley to ask if they could help us track who the seller was and they won’t give any information out. I said to the woman I spoke to ‘do you not care the company you’re dealing with has conned a pensioner?’ and she said no and hung up the phone. Do not deal with these people.
July 31, 2024
Unprompted review
Reply from Trackerly
Hello D Whelan,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Absolutely shocking from start to…
Absolutely shocking from start to finish and a RIP OFF. Rude staff.
***AVOID AT ALL COSTS***
DO NOT PAY for the tracking service!!
July 29, 2024
Unprompted review
Reply from Trackerly
Hello Jamie Overton,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
This is a scam website
July 23, 2024
Unprompted review
Reply from Trackerly
Hello Titas Vinciūnas,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Thieving bleeps.
The item I purchased through Facebook still has not arrived so I emailed them and they sent this tracking number and website. Luckily my phones firewall refused to allow me to go any further when I needed to ‘prove’ I was not a robot. Reading these reviews about being signed up for a subscription alerted me to the fact that it’s a scam. I feel so angry for everyone who has been scammed by these absolute scum of the underworld. Obviously do not use as they are thieving bleeps!! Thank you to iPhones firewall for saving me. So sorry for other people.
July 8, 2024
Unprompted review
Reply from Trackerly
Hello Laura,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
This is a scam
I was tracking a parcel on a app called 17Track, and a link came up, I clicked on it, it diverted me to Trackery, and it’s a monthly payment scheme, can’t understand why I would get diverted, never even heard of the company before, just a warn others.
July 4, 2024
Unprompted review
Reply from Trackerly
Hello Mr Paul Campbell,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
I was going to pay
I was going to pay to see my my parcel would arrive but seeing the comments I'm not paying to check thank u everyone for your reviews I will not sign up to this!!!
July 2, 2024
Unprompted review
Reply from Trackerly
Hello Kieran,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
%100 f**kin scamm be careful guys they…
%100 f**kin scamm be careful guys they charge 1£ for first and then every month 24.90£
June 7, 2024
Unprompted review
Reply from Trackerly
Hello Samet Kadi,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
I can't even give one star. 100% SCAM
I can't even give one star. It is absolutely scam.
They pretend that if they are a part of parcel force and ask £1 to pay, apparently this is a "sign up" for subscription.
April 2, 2024
Unprompted review
Reply from Trackerly
Hello Mia,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Devious scam to extract £25 out of…
Devious scam to extract £25 out of unsuspecting subscribers. Trying to track a package, logged into this site instead of ParcelForce and stupidly paid a £1 to subscribe and track Tracking was non existent and the confirmation EMail had no reference to the further £24.90 that would be charged within 72 hours. My own stupidity, but sites like this should be banned.
March 21, 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Unsuccessful in everything it seems ……
Fortunately I didn’t sign up to this scam
Reading the reviews on here the fact that EVERYONE they supposedly tried to contact they were unsuccessful so the chances of trackerly actually tracking a parcel are nil
Vile people scamming whoever they can
February 3, 2024
Unprompted review
Reply from Trackerly
Hello Sally Williams,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scammers
They are just a bunch of scammers, who are unbelievably rude!
I thought I had worked out how to use their website to pay the £1.00 checking that my item had been delivered.
What I hadn’t realised was that I was signing up to a subscription for which my bank fortunately protected me from.
This was all done through the post office track and trace service. I’ve got the feeling another television series will be made about this…. The Post Office is beyond incompetent because I certainly didn’t expect to have to pay to see that my item had been delivered as I thought I was paying for that, let alone an attempted scam.
January 16, 2024
Unprompted review
Reply from Trackerly
Hello Richard,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
this web cut my 24.90
this web cut my 24.90. why they charge me i paid 1 £ only one time tracke my parcel they took so much money refund my money back. kindly
September 7, 2023
Unprompted review
Reply from Trackerly
Hello Shaiz Raja,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Thieving shitehawks will scam you do…
Thieving shitehawks will scam you do not use or trust should be banned from trading work hand in hand with BLUE DWEN DEN .COM also scammers
August 16, 2023
Unprompted review
Reply from Trackerly
Hello GREG NEWMAN,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Absolutely awful
Absolutely awful. A scam!!!! They asked me for £1 and after, without even telling me they took £24.90!!! out of my account
Do NOT use!!!!
July 24, 2023
Unprompted review
Reply from Trackerly
Hello Ms Ana Maria Gonzalez Moraga,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
CHEATED BY TRACKERLY…
Like many other people I have been tricked by this company into paying a monthly subscription twice. I have tried to cancel it and eventually got through today, but no offer of refund and I will be watching to see if they process another payment next month. My credit card provider has put them on a black list with MasterCard but this did not work. It is also not possible to print out any confirmation from their website. AVOID THEM AT ALL COSTS THEY ARE CHEATS AND CHARLATANS.
June 30, 2023
Unprompted review
Reply from Trackerly
Hello Terence,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
SCAMMERS!
SCAMMERS!! THEY OFFER A £1 PACKAGE tracking service then try and slip a £25 a month subscription. If it wasn't for my bank app they would have got away with it too!! Do not Use!!
June 16, 2023
Reply from Trackerly
Hello William Twaddle,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
I am currently trying to correspond…
I am currently trying to correspond with this dreadful company! They appear to be affiliated to Royal Mail? I sent a box of presents to my nephew for his birthday which he has never received? When tracked, it says it was left in a safe place??? But they have not provided any POD and he has not got it? To add salt to the wound, when I tried to track it, they stated I had signed up to a subscription (why would I do that) and they have debuted £24.90 from my card and are refusing to pay this back! I will not let this continue without a fight! And if I understand correctly they will not be providing anything further!
What does it take to stop this sort of thing happening and where if we make a genuine mistake, any kind of customer services?? Cooling off period?
Trackerly you should be ashamed of yourselves, you don’t even provide the service you claim to offer but you take unsolicited payments (I am a pensioner)!!!
22.05 … after a battle I managed to get my subscription that I did not ask for, refunded! But because Trackerly say I no longer have a subscription they can give me no further detail re my missing package!
My nephew therefore has no birthday presents! I will no longer use The Post Office to send parcels whilst they are involved in Companies such as these! I really at a loss as what to do to track down my parcel? Maybe Trackerly should focus on what their company is meant to do and not fighting with customers to get unsolicited money????
May 14, 2023
Unprompted review
Reply from Trackerly
Hello Maggie Johnson,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
These people are eastern uropean
These people are eastern uropean . Scamming people out here ! They have couriers working with evri and parcel force . Also Royal Mail it’s a total set up . Do not reply to any off their messages. I’ve now contacted the fraud squad about them .🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
April 11, 2023
Unprompted review
Reply from Trackerly
Hello Claudette Mcnab,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
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