TrackerTeamReviews 

3,822
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, knowledge, and professional attitude. Customers consistently highlight the excellent service, noting that everything was handled efficiently and with clear explanations, making them feel comfortable and assured about their purchases. Many people appreciate the seamless installation process and the detailed guidance provided by technicians, ensuring they understood how the products worked. However, some customers reported very poor service, citing issues with communication, unreturned calls, and problems with product functionality after installation. A few other people also felt that installation promises regarding timelines were not met, despite assurances from sales representatives.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, knowledge,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Product

People report positive experiences with the product, often praising the knowledge of sales representatives... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Clients share positive opinions on user experience, frequently describing it as seamless, easy, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got the ghost2 through TrackerTeam.co.uk. Initially, they could not find an engineer, but they kindly followed back an assigend me an Engineer. Engineer assigend to me was Harvey. Came on time... See more

Company replied

Rated 5 out of 5 stars

I spoke to Yas who explained what happens and arranged for a callback with the engineer to fit the Ghost Immobiliser to my car. Yas was very knowledgeable and made me feel comfortable and assured abou... See more

Company replied

Rated 5 out of 5 stars

Marcus was great on the initial call, ran througj the options clearly, he even suggested my new car had some of the equipment built in already which saved me buying an additional tracker. No pressure... See more

Company replied

Rated 5 out of 5 stars

I recently had a Ghost Immobiliser fitted and couldn’t be happier with the service I received from Naeem. From start to finish, everything was handled professionally and efficiently. He definitely... See more

Company replied


Company details

  1. Car Security System Installer
  2. Applicant Tracking System
  3. Car Alarm Supplier
  4. GPS Supplier
  5. Telematics Service

Written by the company

Tracker Team is based in the North of England, operating throughout the UK fitting Trackers and Vehicle Immobilisers. We are a Private Independent Company offering all available manufacturers with an unbiased approach and genuine advice to suit your needs. All are engineers are DBS checked & Thatcham approved. Please call us and we are happy to help you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,822)

495 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a great experience with Yas

This is the second installation I have had done with Yas. He always is very helpful and would always recommend him.

December 31, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear this was your second installation with us and that the service you received was very helpful from your representative!

Rated 5 out of 5 stars

Ryan was really helpful and…

Ryan was really helpful and professional, great work thanks

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you received helpful and professional service!

Rated 5 out of 5 stars

Second time dealing with Tracker Team

Second time dealing with Tracker Team. Again a very simple process well explained by Burhaan.

Highly recommend.

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - firstly, it is great to hear you're a returning customer! We're delighted to hear you found the process very simple and was explained clearly by your representative. We appreciate your high recommendation, thank you.

Rated 5 out of 5 stars

After buying a new car (or used in my…

After buying a new car (or used in my case) having to get extras is always a bit annoying- however today is essential.

These products I have used before so know they work well and provide adequate safeguards so was happy to use again but this time with added complexity - hybrid power.

Yas called me at my convince went through the products and prices and when agreed double checked to see if would be compatible with my car - they were not, it he came back with a solution that was compatible with no “up sell” to more expensive solutions - just ones which work.

I would recommend with highly and not anymore living in a petrol or diesel only world appreciate honestly and expertise.

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear your needs were accommodated in the process of choosing the right product for you and your hybrid vehicle!

Rated 5 out of 5 stars

Top service and friendly advisor…

Top service and friendly advisor (Jenny) who answered all my questions and was really helpful.

December 30, 2025
Unprompted review
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Reply from TrackerTeam

Thank you for your feedback, it's great to hear you have received helpful and friendly service from your advisor, and that any questions you had were answered!

Rated 5 out of 5 stars

I would like to commend Jenny from the…

I would like to commend Jenny from the Tracker Team for her excellent customer service. She was professional, patient, and very responsive throughout the process. Jenny took the time to clearly explain everything and ensured my concerns were fully addressed. Her positive attitude and willingness to help made the experience smooth and stress-free. She is a real asset to the Tracker Team.

December 29, 2025
Unprompted review
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Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you received excellent customer service from our team! We're thrilled to hear you were met with professionalism, patience and a positive attitude from your Tracker Team representative.

Rated 5 out of 5 stars

Excellent

Fabulous service From Paul who came out on Christmas Eve to fit ghost and tracker to my new car very knowledgeable, informative and friendly. Excellent service Thankyou

December 24, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you received excellent service from your engineer over the Christmas period!

Rated 5 out of 5 stars

10/11 a* customer service

I was delt with Yasar ali and Jennifer williams very good will use these two again excellent service and knowledgeable a*

December 24, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you received excellent service and knowledge from our team!

Rated 5 out of 5 stars

I needed to arrange to have the Ghost…

I needed to arrange to have the Ghost immobiliser removed from my car and Yaz couldn’t have been more helpful. From start to finish he was very professional and helped me to arrange an appointment.

December 24, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you have received helpful and accommodating service regarding the enquiry you had!

Rated 5 out of 5 stars

Excellent service from Paul - Tracker Team

Excellent service from Paul. I was kept informed by texts/emails as to the time arriving, so I could arrange my day accordingly. The job was sorted with no fuss and a good explanation as to what was done 10/10 - Thank you, Sean

December 23, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you have received excellent service and informative communication regarding your installation day and the product you had installed.

Rated 5 out of 5 stars

Luke was exceptional and carried out…

Luke was exceptional and carried out the whole process of fitting my security items with upmost care and attention, top bloke for also explaining how the system works after full installation completed. The whole process from initial order to installation was simple, clear and easy and highly recommended for there excellent service.

December 23, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear that the service you received was exceptional from your engineer, and you experienced a simple, clear and easy process from your initial order to installation!

Rated 5 out of 5 stars

Great service and support

Yaz provided a great service and informed of all the types of tracking equipment that was available!

December 22, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you received great service and were informed of all the available types of tracking equipment we have!

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, explained everything in easy to understand dialogue. Returned initial call very quickly, then a follow up call to confirm booking date. I would recommend them.

December 22, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

We're delighted to hear that we were able to efficiently explain everything and that you've had such a positive experience with our service. Thank you so much for kindly taking the time to share your experience and for the strong recommendation - it's greatly appreciated!

Many thanks,
TrackerTeam

Rated 5 out of 5 stars

Dealing with jennifer was exceptional…

Dealing with jennifer was exceptional today. Very clear and made the process easy to understand 10/10 🙌

December 22, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Ben,

Thanks for your review, we're glad to hear that you had a great experience!

Rated 5 out of 5 stars

Tracker fitted to Audi A6…

Recently had Tracker fitted to Audi A6 Avant by Mick G. Weather was awful and was expecting to be told that he'd not be able to get it sorted this time but he was happy to fit and keep car as dry as possible. I kept him supplied with hot tea and he powered through. Very happy with the service and quality of job. Happy customer 👍🏻

December 9, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Nigel,

Thanks for your review. We're glad you had a good experience with your installation.

Rated 5 out of 5 stars

Very easy and polite,lovely yasar ali…

Very easy and polite,lovely yasar ali explained everything,promt professional my tracker was ordered and fitted within2 days....

December 17, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi,

Thank you for your review, we're glad you had a good experience with our team.

Rated 5 out of 5 stars

Great service

Great service, Yas was great to deal with friendly & knowledgeable and explained the products and prices and was really helpful. He made the whole process really easy and straightforward. From speaking with Yas to booking an appointment in for me to have the product installed it only took around 30 mins. Communication was very good aswell

December 19, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Richard,

Thanks for your review, we're glad you had a good experience with our service team.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish they rearranged my installation at the dealers before I collected the car as the insurance company wouldn’t give cover without it.

Daniel was unbelievably helpful I couldn’t have asked for a better service!!

December 19, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Paul,

Thanks for your review. We're glad to hear you had a great experience with us.

Rated 5 out of 5 stars

I dealt with Yas during the purchase…

I dealt with Yas during the purchase and fitting stage and he could not have been better.
Nothing phased him, even after I changed my vehicle shortly after fitting he arranged the removal and re-fitting to my new vehicle.
Always available and always responded to contact, could not wish for a better experience.
Thank you very much Yas.

December 17, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear you have experienced helpful and accommodating customer service from one of our representatives!

Thank you,
Tracker Team

Rated 5 out of 5 stars

Top service!

All round top service, customer care was very good and helpful! Overall really pleased with the safety of my vehicle 👌

July 24, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you have received high quality service from our team! We're delighted to hear you are pleased with the safety of your vehicle with your new security solution.

Thank you,
Tracker Team

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