TrackerTeam Reviews 3,819

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, knowledge, and professional attitude. Customers consistently highlight the excellent service, noting that everything was handled efficiently and with clear explanations, making them feel comfortable and assured about their purchases. Many people appreciate the seamless installation process and the detailed guidance provided by technicians, ensuring they understood how the products worked. However, some customers reported very poor service, citing issues with communication, unreturned calls, and problems with product functionality after installation. A few other people also felt that installation promises regarding timelines were not met, despite assurances from sales representatives.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, knowledge,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Product

People report positive experiences with the product, often praising the knowledge of sales representatives... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Clients share positive opinions on user experience, frequently describing it as seamless, easy, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got the ghost2 through TrackerTeam.co.uk. Initially, they could not find an engineer, but they kindly followed back an assigend me an Engineer. Engineer assigend to me was Harvey. Came on time... See more

Company replied

Rated 5 out of 5 stars

I spoke to Yas who explained what happens and arranged for a callback with the engineer to fit the Ghost Immobiliser to my car. Yas was very knowledgeable and made me feel comfortable and assured abou... See more

Company replied

Rated 5 out of 5 stars

Marcus was great on the initial call, ran througj the options clearly, he even suggested my new car had some of the equipment built in already which saved me buying an additional tracker. No pressure... See more

Company replied

Rated 5 out of 5 stars

I recently had a Ghost Immobiliser fitted and couldn’t be happier with the service I received from Naeem. From start to finish, everything was handled professionally and efficiently. He definitely... See more

Company replied


Company details

  1. Car Security System Installer
  2. Applicant Tracking System
  3. Car Alarm Supplier
  4. GPS Supplier
  5. Telematics Service

Written by the company

Tracker Team is based in the North of England, operating throughout the UK fitting Trackers and Vehicle Immobilisers. We are a Private Independent Company offering all available manufacturers with an unbiased approach and genuine advice to suit your needs. All are engineers are DBS checked & Thatcham approved. Please call us and we are happy to help you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mike g was amazing

Mike g was amazing, very helpful, fast service, walked me through everything step by step.
The team were brilliant very kind and helpful
thank you mike!

January 8, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to learn you have experience amazing, helpful and fast service from our team!

Rated 5 out of 5 stars

Very good service from yasar

Very good service from yasar
Quick efficient good product knowledge
and advice ,

January 8, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Neil,

Thanks for your feedback. We're glad to hear you had a good experience with us.

Rated 5 out of 5 stars

I had heard very good reviews and…

I had heard very good reviews and recommendations about the Ghost system however it seemed like a large investment. Markus, my account specialist, did everything to support and reinforce the confidence to proceed further with my enquiry. He was knowledgable, engaging and informative. His empathy to my needs, diligence in contacting me as promised and explaining the process was the entire reason I decided to proceed with my order for Ghost. That and not wanting my car to be stolen! Having worked in sales all of my life I have come to appreciate a representative of an organisation who is dedicated to achieving a win win for his customer and his company. This is the way reputations are built. I have no hesitation in recommending Markus and Ghost Installations, good job Markus!

January 8, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Hi Andy,

Thanks for taking the time to leave us a review. We're glad to hear you were happy with the service provided by Markus from our sales team, we will be here to help you in the future should you need us.

Rated 5 out of 5 stars

excellent.

Explained everything well. Very good service, from start to finish.
Paul was very friendly and polite.

January 6, 2026
Unprompted review
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Reply from TrackerTeam

Thanks for your feedback!

Rated 5 out of 5 stars

Great service from Paul fitting my…

Great service from Paul fitting my Ghost alarm, Paul is extremely clean and tidy and done an amazing job, Also I’m very happy with my alarm and the process of buying and the fitting was very simple 👍👍

January 6, 2026
Unprompted review
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Reply from TrackerTeam

Hi Alan,

Thanks for your review. We're glad to hear that you had a good experience with us.

Rated 5 out of 5 stars

Hi Paul bourne the technician arrived…

Hi Paul bourne the technician arrived early for the job got on with it explained everything as he was doing it showed me wot todo was very clean efficient and would definitely ask for him to work on my car again A4 Quattro thanks again tracker team especially Paul 10 out of 10

January 7, 2026
Unprompted review
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Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you have had a great experience with us and your engineer!

Rated 5 out of 5 stars

Very helpful and well explained

Very helpful and well explained, within short off time , highly recommended

January 7, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you have received very helpful and well explained service from our team! We appreciate your high recommendation, thank you.

Rated 5 out of 5 stars

Great Service

Great communication, polite knowledgeable fitter, very happy with the service

January 6, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

We're delighted to hear that you've had such a positive experience with our service. Thank you so much for kindly taking the time to share your experience and feedback with us; it's greatly appreciated!

Many thanks,
TrackerTeam

Rated 5 out of 5 stars

Great experience

Team were polite and kind. Made it easy to understand without being pushy. Tolerant of my lack of understanding on how the system works.

January 5, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

We're delighted to hear that you've had such a positive experience with the team, and that they were able to assist you with understanding how the security system works.

Many thanks,
TrackerTeam

Rated 4 out of 5 stars

Purchasing a new or pre-owned vehicle…

Purchasing a new or pre-owned vehicle often means dealing with the hassle of acquiring additional features, which can be quite frustrating. However, these additions have become indispensable today.Having previously used these products, I was confident in their effectiveness and reliability in offering adequate protection. I was eager to use them again, although this time the hybrid technology added an extra layer of complexity.Yas conveniently contacted me to discuss the options and costs. After reaching an agreement, he ensured everything would suit my car. Initially, they weren’t a match, but Yas found a compatible solution without pushing for pricier alternatives—only those that truly met my needs.I highly recommend them, appreciating their honesty and expertise in a world moving beyond just petrol or diesel.

January 4, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you are a returning customer and that you have chosen us to find the right security solution for you and your hybrid vehicle! It's great to hear our team were able to find a compatible solution for you which reflected your needs and that any initial issues were dealt with accordingly.
We appreciate your high recommendation, thank you.

Rated 5 out of 5 stars

The young man that helped m an today…

The young man that helped m an today thankful m oh so much you did a brilliant job, very helpful and precessional

January 5, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you are happy with the service you received from our team!

Rated 5 out of 5 stars

Burhaan made it very clear and easy as…

Burhaan made it very clear and easy as to what each tracker did, and each step was explained very clearly.

January 3, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you received clear and easy service from our team!

Rated 5 out of 5 stars

Amazing service from start to finish…

Amazing service from start to finish and the guy who fitted the device was very professional and polite

January 2, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear the service you received was high quality and your engineer was professional and polite!

Rated 5 out of 5 stars

Booked my vehicle for a Tracker

Booked my vehicle for a Tracker, ghost immobiliser and dash cam, Kayleigh was extremely helpful and professional, Thank you

January 2, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear you received extremely helpful and professional service from a member of our team!

Rated 5 out of 5 stars

Brilliant job done

Brilliant job done.
Thanks Tracker Team.

January 2, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're appreciate it greatly!

Rated 5 out of 5 stars

Always a great experience with Yas

This is the second installation I have had done with Yas. He always is very helpful and would always recommend him.

December 31, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to hear this was your second installation with us and that the service you received was very helpful from your representative!

Rated 5 out of 5 stars

Ryan was really helpful and…

Ryan was really helpful and professional, great work thanks

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you received helpful and professional service!

Rated 5 out of 5 stars

Second time dealing with Tracker Team

Second time dealing with Tracker Team. Again a very simple process well explained by Burhaan.

Highly recommend.

December 30, 2025
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - firstly, it is great to hear you're a returning customer! We're delighted to hear you found the process very simple and was explained clearly by your representative. We appreciate your high recommendation, thank you.

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