TrackerTeam Reviews 3,819

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, knowledge, and professional attitude. Customers consistently highlight the excellent service, noting that everything was handled efficiently and with clear explanations, making them feel comfortable and assured about their purchases. Many people appreciate the seamless installation process and the detailed guidance provided by technicians, ensuring they understood how the products worked. However, some customers reported very poor service, citing issues with communication, unreturned calls, and problems with product functionality after installation. A few other people also felt that installation promises regarding timelines were not met, despite assurances from sales representatives.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, knowledge,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Product

People report positive experiences with the product, often praising the knowledge of sales representatives... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Clients share positive opinions on user experience, frequently describing it as seamless, easy, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got the ghost2 through TrackerTeam.co.uk. Initially, they could not find an engineer, but they kindly followed back an assigend me an Engineer. Engineer assigend to me was Harvey. Came on time... See more

Company replied

Rated 5 out of 5 stars

I spoke to Yas who explained what happens and arranged for a callback with the engineer to fit the Ghost Immobiliser to my car. Yas was very knowledgeable and made me feel comfortable and assured abou... See more

Company replied

Rated 5 out of 5 stars

Marcus was great on the initial call, ran througj the options clearly, he even suggested my new car had some of the equipment built in already which saved me buying an additional tracker. No pressure... See more

Company replied

Rated 5 out of 5 stars

I recently had a Ghost Immobiliser fitted and couldn’t be happier with the service I received from Naeem. From start to finish, everything was handled professionally and efficiently. He definitely... See more

Company replied


Company details

  1. Car Security System Installer
  2. Applicant Tracking System
  3. Car Alarm Supplier
  4. GPS Supplier
  5. Telematics Service

Written by the company

Tracker Team is based in the North of England, operating throughout the UK fitting Trackers and Vehicle Immobilisers. We are a Private Independent Company offering all available manufacturers with an unbiased approach and genuine advice to suit your needs. All are engineers are DBS checked & Thatcham approved. Please call us and we are happy to help you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quick installation

Quick installation. Very clear explanation and instruction from Naeem. Very professional.

February 18, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're happy to hear you have received a professional and quick installation, with a clear explanation and instructions delivered from your engineer!

Thank you,
Tracker Team

Rated 5 out of 5 stars

Absolutely brilliant service 5*

Absolutely brilliant service! Great communication prior to appointment and arrived early. We had 3 cars to get set up and Naeem explained what was required in a professional and friendly manner. I handed over the keys and left Naeem to it, once complete he took the time to go through the process for each car and even helped me put together some videos to help remember certain aspects of the camera.

I could not recommend Naeem enough! He made the whole set up seamless and easy to understand!

Great care was also taken to ensure all the cars were immaculate and no mess was made!

5 star service!

Thank you

Naeem

February 18, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear you have received brilliant service which included great communication and your installer arriving early to your designated appointment! It's great to learn that your installer took the time to go through the processes for each of your vehicles and helped you create videos to understand your chosen security solutions better.

Thank you,
Tracker Team

Rated 5 out of 5 stars

Ghost 2 install with tracker uK

I have the ghost 2 installed with tracker UK team, Naeem was super helpful and did a great explaining the features and steps. Very happy I made the choice to get this added to my vehicle.

February 17, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear your representative was super helpful and provided a great explanation of the features and steps of your chosen security solution!

Thank you,
Tracker Team

Rated 5 out of 5 stars

Dealt with Yas to get a ghost…

Dealt with Yas to get a ghost immobiliser installed. Yas was a great help, very professional and quick to help me with my requirements. Would definitely recommend to anyone needing this service

February 17, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear your representative was a great help, delivered professional and time efficient service during your enquiry with us. We appreciate your recommendation greatly, thank you.

Many thanks,
Tracker Team

Rated 5 out of 5 stars

Very happy

I recently had a Ghost Immobiliser fitted and couldn’t be happier with the service I received from Naeem. From start to finish, everything was handled professionally and efficiently.

He definitely had it easy on the day as my wife is pregnant and I was at work, but he was incredibly patient and understanding throughout. What really stood out was how he took the time to explain everything clearly. Whenever I didn’t understand something, he broke it down and made it so simple and easy to follow. Nothing felt rushed, and he made sure we were completely comfortable with how everything worked before he left.

February 11, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear your engineer delivered professional and efficient service during your installation! We're happy to hear you were provided with a clear explanation and when needed, a further break down of information too. It's great to learn that during your installation, nothing felt rushed and your engineer ensured you were completely comfortable with how everything worked before completing the job.

Many thanks,
Tracker Team

Rated 5 out of 5 stars

Naeem did a great job on my BMW 440i!

Naeem did a great job on my BMW 440i!
He was polite, sociable,fast and very skilled.
Keep doing like that!

February 16, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear your representative did a great job with installing your chosen security solution on your vehicle! It's great to hear the service you received was polite, sociable, fast and skilled.

Many thanks,
Tracker Team

Rated 5 out of 5 stars

Very helpful

Very helpful. No stress. A swerved all my questions and allayed all my fears of getting what I need.

February 16, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're delighted to hear you have received very helpful service which caused no stressed and covered any concerns you had about choosing the right security solution for you!

Rated 5 out of 5 stars

3rd install of Ghost with the same…

3rd install of Ghost with the same guys. Excellent service from Yas as usual. Brilliant device and peace of mind. Recommended c

February 16, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback - we're happy to hear you received excellent service from your representative and that you now have peace of mind over the security of your vehicle!

Rated 5 out of 5 stars

In Jabez I trust

After making an initial enquiry I have been dealing with Jabez. He has provided me with all the information to make an informed decision and has done everything he said he would do (calling me on time) really efficient and really professional. I’ve not had the immobiliser fitted yet but I’ve got all the confidence in this company due to my experience with Jabez. Thank you for the excellent service so far.

February 15, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear your representative provided you with all the information that allowed you to make an informed decision about the right security solution for you. It's great to learn your representative called you on time and delivered efficient and professional service too.

If you require anything from our team regarding the fitting your immobiliser, we're happy to help! Feel free to reach out to a member of the team anytime.

Rated 5 out of 5 stars

I purchased a S5 tracker and Ghost 2…

I purchased a S5 tracker and Ghost 2 for my new vehicle, it was a simple enough process.
What truly impressed me was the professional technician that was sent out to my location to install both.
Naeem was very efficient and knowledgeable and gave me peace of mind. Naeem’s service went above and beyond my expectations.

January 8, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear your found the process of purchasing your chosen security solutions simple, and that your technician was efficient and knowledgeable which gave you peace of mind during your installation! We're proud to hear that the service you received went above and beyond your exceptions too.

Rated 5 out of 5 stars

Excellent

Markus, explained everything easy on how we could protect our car, going through each step sometimes twice for our benefit, the insurance company are happy, us even more so saving £s ,a credit to the company, thank you for your help and patience much appreciated

February 13, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank your feedback, we're delighted to hear your representative clearly explained everything you needed and went through all the steps with you!

Rated 5 out of 5 stars

Ghost experience

Incredible team, knowledgeable of the product, offering tailor made service - highly recommended if you want to protect your vehicle. I liaised with Jennifer Williams who had been extremely supportive and efficient.

February 12, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you have found our team to be incredible, knowledgeable and to offer a tailored service to you. We're also happy to hear your representative was extremely supportive and efficient!

Rated 5 out of 5 stars

Yasar really helpful knowledgeable and…

Yasar really helpful knowledgeable and quick great customer service

February 12, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear your representative delivered great customer service through being helpful, knowledgable and quick during your enquiry with us!

Rated 5 out of 5 stars

Naeem was great

Naeem was great - all went smoothly.

February 2, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your engineer was great and the installation went smoothly!

Rated 5 out of 5 stars

Jabez

Jabez, what a great guy, from first contact through to the processing of my details ready for booking he couldnt have been more helpful, no pushy sales talk here. Looking forward to update on the install

February 11, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you have received great and helpful service from your representative!

Rated 5 out of 5 stars

Naeem fitted my Ghost today

Naeem fitted my Ghost today. Was brilliant. Explained everything clearly and was done in no time.

February 11, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear your engineer was brilliant, explained everything clearly, and that your installation was time efficient!

Rated 5 out of 5 stars

Yasar who i spoke with was very helpful…

Yasar who i spoke with was very helpful to my enquiries on supply and fit car security. I myself at found it confusing all this tech but was reassured. I am happy to tell friends and family how good thr service was and definitely recomend Yasar.

February 11, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your representative was very helpful during your enquiry and that you were reassured during this process!

Rated 5 out of 5 stars

Yas was very helpful and professional

Yas was very helpful and professional explaining the whole process and what the device does aswell as advising me on the right choices for the best protection.

Would happily recommend

February 11, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your representative was very helpful and professional at explaining the process and advised you on the right choice for the best protection!

Rated 5 out of 5 stars

Professional and prompt service

Excellent work from the Team fitting me in as soon as possible from the initial call from Jenny until the professional and prompt installation from Naeem who shows brilliant initiate. Full recomendations for any car lovers

February 10, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear our team were able to accommodate an installation as soon as possible for you and that your engineer was professional!

Rated 5 out of 5 stars

Had Naeem come and fit my immobiliser…

Had Naeem come and fit my immobiliser yesterday. He was very friendly, helpful and gave me a clear step by step on how the ghost works.

Very good, quick efficient service and very happy with my immobiliser.

February 10, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delightedly to hear you have received friendly, helpful and clear service from your engineer during the installation of your chosen security solution!

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