TrackerTeam Reviews 3,819

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 555 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, knowledge, and professional attitude. Customers consistently highlight the excellent service, noting that everything was handled efficiently and with clear explanations, making them feel comfortable and assured about their purchases. Many people appreciate the seamless installation process and the detailed guidance provided by technicians, ensuring they understood how the products worked. However, some customers reported very poor service, citing issues with communication, unreturned calls, and problems with product functionality after installation. A few other people also felt that installation promises regarding timelines were not met, despite assurances from sales representatives.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, knowledge,... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Product

People report positive experiences with the product, often praising the knowledge of sales representatives... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

User experience

Clients share positive opinions on user experience, frequently describing it as seamless, easy, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got the ghost2 through TrackerTeam.co.uk. Initially, they could not find an engineer, but they kindly followed back an assigend me an Engineer. Engineer assigend to me was Harvey. Came on time... See more

Company replied

Rated 5 out of 5 stars

I spoke to Yas who explained what happens and arranged for a callback with the engineer to fit the Ghost Immobiliser to my car. Yas was very knowledgeable and made me feel comfortable and assured abou... See more

Company replied

Rated 5 out of 5 stars

Marcus was great on the initial call, ran througj the options clearly, he even suggested my new car had some of the equipment built in already which saved me buying an additional tracker. No pressure... See more

Company replied

Rated 5 out of 5 stars

I recently had a Ghost Immobiliser fitted and couldn’t be happier with the service I received from Naeem. From start to finish, everything was handled professionally and efficiently. He definitely... See more

Company replied


Company details

  1. Car Security System Installer
  2. Applicant Tracking System
  3. Car Alarm Supplier
  4. GPS Supplier
  5. Telematics Service

Written by the company

Tracker Team is based in the North of England, operating throughout the UK fitting Trackers and Vehicle Immobilisers. We are a Private Independent Company offering all available manufacturers with an unbiased approach and genuine advice to suit your needs. All are engineers are DBS checked & Thatcham approved. Please call us and we are happy to help you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was recommended by a friend to use…

I was recommended by a friend to use their services and I can highly recommend them. Yas helped with any questions that I had and recommended what products to purchase. Highly recommend and a big thank you to Yas for his help.

February 10, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your representative accommodated any questions you had and offered recommendations of which products to purchase! We appreciate your high recommendation greatly, thank you.

Rated 5 out of 5 stars

Quick appointment and smooth…

Quick appointment and smooth installation and instruction. Thank you Naeem

February 10, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear your installation was quick and smooth!

Rated 5 out of 5 stars

The best ever easy and friendly one to…

The best ever easy and friendly one to one service received
Operation of device was well explained

February 10, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you have received easy and friendly one-to-one service from your representative!

Rated 5 out of 5 stars

5* service and support!

Yasar made it really easy by doing all the simple things well - telling me when he was going to call, calling on time and explaining the options clearly, without any hard-sell approach. Just what I like and I think most of us prefer... Excellent, well done!

February 9, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear your representative was accommodating and explained your options clearly without any pressure!

Rated 5 out of 5 stars

Great and Quick

Great, simple and fast. Kayleigh was spot on, very informative and handled my enquiry quickly. Very happy with my purchase.

February 9, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear the service you received was great, simple and fast! It's great to learn your representative was informative and handled your enquiry quickly too.

Rated 5 out of 5 stars

Naeem Ghost immobiliser

Naeem came out and fitted my ghost immobiliser. He did this very quickly and explained clearly how it works. Great job.

February 6, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear your engineer installed your chosen security solution quickly and clearly!

Rated 5 out of 5 stars

Great work done by Naeem

Great work done by Naeem. Installation was seamless and have clear understandable instructions.

February 6, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you experience great, seamless and clear service from our team!

Rated 5 out of 5 stars

Naeem did good job 👍

Naeem Done good job

February 5, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, it's great to learn your representative delivered customer service that you're happy with!

Rated 5 out of 5 stars

Great service!

Easy. Efficient. Fast install. Naeem has great customer service. Overall a great experience. Thank you!

February 5, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you received an easy, efficient and fast installation along with great customer service from your representative!

Rated 5 out of 5 stars

Good clear feedback about the products…

Good clear feedback about the products you sell.

February 5, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you have received good and clear feedback about the products we sell.

Rated 5 out of 5 stars

Great experience

Great experience, very easy to organise and whole process flowed smoothly. Tracker was ordered and fitted in two days. Great service. Paul fitted ours and was very helpful and explained everything. He was really efficient and did a great job. Thanks

February 4, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you have had a great experience with us! It's great to learn you found your experience with us very easy to organise and that the process flowed smoothly. Additionally, we're happy to hear your engineer was very helpful, efficient and made sure to explain everything during your installation.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Yas was very professional and guided me through everything that the service had to offer. 5 stars

February 5, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're delighted to hear you have received excellent customer service! It's great to learn your representative was very professional and made sure to guide you through your enquiry with us!

Rated 5 out of 5 stars

Got the ghost2 + S5 + Thinkware through TrackerTeam

Got the ghost2 through TrackerTeam.co.uk. Initially, they could not find an engineer, but they kindly followed back an assigend me an Engineer.

Engineer assigend to me was Harvey. Came on time even though it rainign heavily unfortunately. Yet the Aberdeen weather did not stop him from doing what he's doing. Finished everything neatly and gave me a tour of everything. Harvey really knew car people's OCDs when it comes to interior tidiness. He was so concerned.

Kudos to Harvey and TrackerTeam

February 4, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're great to hear your engineer was still able to complete your installation during difficult weather conditions, and that it was completed neatly with an explanation of your new security system too!

Rated 5 out of 5 stars

Excellent

I received excellent service from Markus, very knowledgeable and extremely professional, highly recommended.

February 4, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you have received excellent, knowledgeable and professional service from your representative!
We appreciate your high recommendation greatly, thank you.

Rated 5 out of 5 stars

Great service from Yas

Great service from Yas, explained everything clearly and offered options I wasn’t aware of. Hopefully have the ghost system fitted in the next week

February 4, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear you have received great service from your representative and that you were offered options you weren't originally aware of!
If you need any further assistance from our team, please feel free to get in touch anytime.

Rated 5 out of 5 stars

Gohst and dashcam

Jenny informed me of my options and left me alone to make my mind up with out any pressure of excessive call backs. Once I made up my mind she was very efficient and informative with the way she delt with me.

February 4, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your representative informed you of your options and allowed you to make a decision on what you wanted to do in your own time. It's great to hear you received efficient and informative customer service too.

Rated 5 out of 5 stars

Overall experience was good.

Overall experience was good.
Technician Naeem fixed the alarm at my door step. He was very professional, informative and quick, also explained me in detail how it works.
Would 100% recommend the company and Naeem.

February 3, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your engineer was able to fix your chosen security solution at your door step, with professionalism and time efficiency. It's great to hear he went into detail too on how it works!
We appreciate your recommendation greatly, thank you!

Rated 5 out of 5 stars

Naeem brilliant

Fitted by Naeem, very professional and informative, arrived on time, no issues with installation and took his time explaining everything to me

February 2, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your representative was professional and informative, arrived on time and experienced no issues during your installation!

Rated 5 out of 5 stars

Naeem was brilliant

Naeem was brilliant. Extremely knowledgeable, gave me great tips and reassurance. Every employer needs a Naeem.

February 3, 2026
Unprompted review
TrackerTeam logo

Reply from TrackerTeam

Thank you for your feedback, we're happy to hear your representative was brilliant, extremely knowledgeable and gave you great tips and reassurance during your experience with us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look