Tradein Reviews 

1,642
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward trade-in process, noting that obtaining an online quote, printing labels, and posting items is quick, seamless, and entirely hassle-free. People also appreciate the very competitive pricing and exceptionally fast payments transferred directly to their bank accounts within days of sending. Some reviewers were not happy with unexpected valuation drops, mentioning that their items were reassessed at significantly lower prices due to minor perceived condition issues. A few other people also felt that customer support and communication during these valuation disputes was unhelpful, leaving them frustrated with the overall resolution.

What people talk about most

Payment

Consumers find payment experiences to be exceptionally positive, consistently highlighting the quickness and... See more

Service

Customers had positive experiences with service, frequently praising the fast, smooth, and efficient process.... See more

Price

Reviewers mention positive feedback about price, noting that they consistently received the best offers for... See more

Product

Reviewers highlight positive aspects of product quality, describing items as fitting nicely and matching what... See more

User experience

Clients share positive opinions on user_experience, highlighting a flawless and hassle-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth it! If anyone sends anything in to them and waits possibly an extra day for payment- don't panic. They appear to be extremely popular with buying second-hand tech, presumably because they o... See more

Rated 5 out of 5 stars

The trade in process was very straightforward. No longwinded questions to answer. Concise and to the point. They send online a QR code and or label to attach you your device after you have carefully... See more

Rated 5 out of 5 stars

First time user of this company. Sent my Ring Chime by Royal Mail on Saturday and payment arrived into my bank account on Tuesday late evening. Easy to follow instructions. I was initially skeptical a... See more

Rated 5 out of 5 stars

Recently used Tradein, and I couldn't be more pleased with the service! From start to finish, the process was seamless—no haggling involved and I received instant cash upon minutes after they inspe... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Looking to sell your iPhone, iPad or iPod Touch? Recycling to Trade-in couldn't be any easier. Get paid on the same day!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,642)

185 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

Surprisingly smooth and easy service to use

This was a surprisingly smooth and easy service to use. I packed up my sale contents, got them picked up by the Royal Mail, and then received payment a couple of days once they had arrived and had been assessed. Would definitely use again!

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, sent away my product to Tradein with ease and got the money with 48hours it was exactly what it was valued at!
Highly recommend

August 22, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great interaction

Great interaction. Replied quickly to my questions and the money was paid into my account the same day. Will defo deal with them again. I definitely can recommend them.

August 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Disappointing experience

Gone 11pm at night I received text images of an item with scratches and damage, this was not the item I sent. It did not match all the pictures I had taken before sending.

I then dug further into the negative reviews of this company, which I should have done first. It was a common theme, pictures sent of a different product very late at night. I also read how weeks later people still do not have their item back.

I accepted the low ball offer that they altered my quote to, only because I was only going to donate the item anyway and after reading the negative reviews, I did not want to get into a long drawn out battle.

I will donate the payment they made in the end, its the only way I can make myself feel better about being stupid enough to be scammed.

Edit to add, this is not a fake review, but due to the behaviour of this 'company' behind the scenes, I am keeping my info. I am though willing to share the order number and screenshots of the late night texts with Trust Pilot.

No one has to take my review on board, all I can offer is what happened to me, and finding out I was not alone in that. Id be a bit more wary of the "positive" reviews in the future.

August 12, 2025
Unprompted review
Tradein logo

Reply from Tradein

FAKE REVIEW

Rated 1 out of 5 stars

Complete scam beware!!

This is a complete scam. This Company do not operate professionally, they are dishonest and fraudsters. I sent an ipad magic keyboard to them. They text me after 11pm one evening asking me to call them. I immediately messaged them back where they started to dispute the model no sent to them. I provided proof of purchase but they seeming ignored it. I requested the immediate payment or return of my item. 3 weeks later I have had neither. I have reported this company to trading standards and will be raising a claim against them to recover the money owed for the item they have retained. Please beware. For clarity my order number is 133080488.

August 11, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look