Slow delivery, slow refund process, but solid. Good customer communication. Ordered branded running shoes. They were in great condition. Shoe filling was missing when the box was opened, but if it’s a... See more
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See what reviewers are saying
Been a long time customer, but the service deteriorated rapidly. Returns are handled by bots, impossible to get any kind of support should anything goes wrong. Paid 13 eur for a post return.... See more
Company replied
I've already placed 7 orders, starting on November 24, 2025, with the last one on May 9, 2026, order #68895577. I can honestly recommend this store to my friends and acquaintances as a reliable one.... See more
Company replied
what can i say? the incredible thing is that a bunch of morons like them are still in business...it take them at lest 3-4 weeks just to ship in canada plus the time of shipping an importation then if... See more
Company details
Written by the company
Tradeinn is an online retailer for the best deals on branded equipment, clothing, shoes and accessories. Tradeinn means lowest prices are guaranteed, stylish articles and top equipment from the most popular brands in a total of 18 online stores. Whether indoor or outdoor sports, electronics, motorcycle accessories or home and garden products, Tradeinn has something for everyone – all at the best price possible – through the site’s exclusive offers, outlet sales, model sales and flash offers. Tradeinn is the parent company of 18 stores specialized in leisure activities and electronics, with over 2.5 Mio legitimate products of over 10.500 trusted brands available in a HQ of 30.000m2 to ship to 180 countries worldwide (25K orders daily).
Contact info
C. Pirineus 9, 17460, Celrá, Spain
- +34932 20 00 89
- support@tradeinn.com
- tradeinn.com
3.4
Average
48K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unacceptable service
Was given a delivery date for an item, once this date had passed with no delivery they just kept adding another day on until after 1 month I received an email saying I was being refunded. Poor service if reliant on an item.
April 13, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Extra cost on taxes and handling
Ordered from Norway on website that looks Norwegian, then I got extra cost of 30% of order price for taxes and handling taxes, and There was no mention of it on website, NOT Ordering again, even TEMU feels more honest with informations
April 15, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Best regards
Delivery take long time to arrive
Delivery take long time to arrive. Worst customer service. They don’t have phone number to contact, there one number which is not in used, customer service don’t respond to requests and messages. Do not buy anything from this website.
April 14, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Worthless customer support
My order #67252046 was supposedly shipped 3 weeks ago. The tracking number doesn't work, and when I submit a ticket, I get an automated message with another tracking number that also doesn't work. It's been 3 weeks and my order that was supposedly shipped from Spain has still not arrived to France.
Update: as you can see below, the company said "Sent us your order number". Send where??? :)))
April 13, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
This company is not serious about shipping dates
This company is not serious about shipping dates.
I ordered an item which was expected to arrive in 3-5 days. It took 25 days to arrive.
For 3 weeks, the tracking information said that the parcel was ready to be delivered. There clearly was a problem with the shipment, but neither tradeinn nor the courier offer any help.
It took so long that I had to buy from a different seller in order to meet a deadline.
When I asked for some solution, the customer service refused to offer any compensation or return.
April 15, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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I ordered a pair of pants a month ago
I ordered a pair of pants a month ago. The order shipped from their service center, but after 2 days, they lost track of it.
I've sent numerous reports to their service center and still haven't received a valid response. Neither new product and a refund, as requested numerous times.
At this point, they can even keep the money I spent, but certainly they aren't able to solve such a simple problem.
It's the same message you've sent me every time I've asked for information in the last month.
How long does it take you to resolve this? A week, a month, a year?
March 19, 2026
Unprompted review
Reply from Tradeinn
Hello!
We sincerely regret that our service did not meet your expectations.
We want to assure you that our customers' experience is very important to us. Therefore, we have reviewed your case and forwarded it to the appropriate department again.
TRANSPORTISTA CONTACTADO - (2026-04-01 07:41:40)
Incidencia transporte reclamación - (2026-04-15 15:38:32)
Our shipping team is currently investigating the matter. We kindly ask the client to please allow some additional time while this process is ongoing. We will provide an update as soon as more information becomes available.
Please also note that each transportation company has established protocols, as well as deadlines and timelines, which is why the incident could not be resolved sooner.
Generally, transportation incidents take a long time to resolve for the reasons mentioned above and, unfortunately, require a great deal of patience from both us and, especially, from our customers.
Please also keep in mind that you can always choose between different transportation companies if you are not satisfied with the service of a particular carrier.
We apologize for any inconvenience.
Sincerely,
One of the worst companies I’ve ever…
UPDATE ORDER 67971755 and 67614275
One of the worst companies I’ve ever dealt with.
On two separate occasions, with two different orders, Tradeinn has made mistakes with my address. The first package was delivered to an access point 45 minutes away. When I contacted them, they clearly hadn’t read my message and simply replied that they couldn’t change the delivery, taking no accountability. The package has now been returned to them and I still haven’t received a refund.
On the second occasion, I ordered a higher-value item and paid extra for Tracked Post. It was sent via DPD, but my address details were incomplete. I received the same automated response to both of my messages.
This has been the worst customer service experience I’ve ever had. I’m genuinely surprised at the lack of accountability, and I’m now having to resolve this through a PayPal dispute.
I would strongly advise against buying from this company.
April 8, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry for your comments, we take full responsibility for our actions and any inconvenience that arises.
However, sometimes there are external factors beyond our control that may affect order delivery.
67614275: 09/04/2026 Package being returned to sender
67971755: 11/04/2026 07:55 The shipment has not been delivered because the delivery address is incorrect.
Please log in to your account to change your (delivery-) address for further orders.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Great trader
Affordable prices, wide range, great customer service and fast delivery with many options (at home, mailbox...).
April 15, 2026
Unprompted review
Reply from Tradeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Terrible experience from start to finish — late delivery, awful courier, and completely useless support
5-day late delivery, forced to collect my package in person at the courier's depot due to an alleged "incomplete address," and support that was completely useless.
When I asked why my order was delayed, they replied saying they don't process cancellations after dispatch — I never asked for a cancellation. Then I received a follow-up email telling me the order was marked as delivered and offering return options. Nobody explained the delay. Nobody answered what was actually asked.
Poor courier choice, no communication, support running on random auto-replies. Avoid.
April 14, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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first time using tis company and doubt…
first time using this company and doubt I will use them again. Sure they are very competitive but their shipping and comms are appalling. Ordered some ski poles end of March, get confirmed that they would be delivered 6/7th April. They didnt ship them until the 9th April and when I asked where they were and why the delay, standard scripted response about " track your delivery here " and " may have delays due to quarantine etc" I doubt my ski poles will be quarantined. So here we are nearly two weeks later and still nothing...
March 30, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery:
"We normally expect to deliver to your address between 8:05am - 2:05pm
Your Item was received by Milton Keynes PFW Depot on 15-04-2026 and is now due for delivery today."
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Not trustworthy
I have returned an order 2 weeks ago. On my Tradeinn profile, it says that the returned order has been delivered, the same with GLS. Yet when I contact support, which I've done for the third time now, they keep saying that the order has not been delivered to them yet.
So what am I to believe?
April 7, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Slow service for beggars
Tempting at low prices and ..... Fake - indefinite delivery time. You will pay and most likely will not receive the goods on time. You will cancel the order and wait again for the money to be refunded. It is a swamp in which you can hardly dig your way to the shore. If you are a complete beggar and you have a lot of time, you can try to use the services of this office.
April 15, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Delivery 10 days to late
Delivery 10 days to late, even though paid for express.
Customers service AI-bot, unable to help
Expensive return shipping.
April 12, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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I ordered sneakers that are the wrong…
I ordered sneakers that are the wrong size und returned them. A month ago und i have still not my money back. Meanwhile i ordered a bigger size also a month ago und have not recieved them, only an email that says my ordered is delayed for an unknown reason. Now im missing more than 300 euros.
March 13, 2026
Unprompted review
Reply from Tradeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
On my previous review of the company I…
On my previous review of the company I gave them a one star rating. I was complaining on how I wanted my refund as I cancelled my order due to the bad reviews that they had. I’m glad to say I was refunded back my money in a space of 2 weeks.
April 14, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Cheap but very slow
I’ve ordered multiple things over the last few years. They are typically the lowest price, but they are also the slowest to ship (2-3 weeks) compared to any of their competitors. The order confirmation email includes anticipated shipping dates that are never met. If you need something quickly, look elsewhere.
April 14, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Slow and misleading delivery
Slow and misleading delivery. My package was estimated to arrive 1 April, but only came on 14 April. I understand it is only an estimate, but the variance of 2 weeks is too big and unusual for online shopping anywhere. I had bought from diveinn for the first time because the price was cheaper and delivery time was acceptable. Had they been transparent about their delivery estimates, which I now see is a consistent user experience, I would definitely not have purchased. Delivery statuses from PostNL were also very unhelpful, it was stuck in transit for 10 days i thought the parcel was lost. Overall stressful experience if you are preparing for a trip. I would avoid.
April 15, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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too much time shipping orders
March 30, 2026
Unprompted review
Reply from Tradeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
DO NOT ORDER HERE
Ordered items "in stock" (order no 67542412) to a DPD parcel shop (as recommended from their site) on 24. March 2026, today is the 14. April 2026 and I have received neither my items nor my money back. I contacted the support but every time I just get a generic AI message that does not even remotely answer my question/demand.
The customer service is beyond bad and the delivery takes ages or as in my case does not arrive. There is no possibility to cancel the order, only to "RETURN" the items: I cannot return something I have not received. No help from their side since only bots are answering the customer support.
I WANT MY MONEY BACK!
April 14, 2026
Unprompted review
Reply from Tradeinn
Hallo Anna,
Es tut uns sehr leid zu hören, dass unser Service Ihre Erwartungen nicht erfüllt hat.
Wir können Ihnen versichern, dass uns die Erfahrungen unserer Kunden sehr wichtig sind.
Wir haben Ihren Fall daher geprüft.
07.04.2026 09:46 Uhr Neufahrn (DE) Leider konnten wir Ihr Paket nicht zustellen.
Wenn Sie weitere Informationen oder Unterstützung benötigen, wenden Sie sich bitte per E-Mail an support@tradeinn.com an unser Kundendienst Team.
Bedenken Sie auch, dass Sie jederzeit zwischen verschiedenen Transportunternehmen wählen können, wenn Sie mit dem Service eines bestimmten Spediteurs nicht zufrieden sind.
Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen
Can’t get an update on my order despite…
Can’t get an update on my order despite emailing 6 times. Made an error on my email address when ordering so just asking for an update on my order and can’t get a relevant response. Can’t talk to anyone waste of time and money. AVOID
April 13, 2026
Unprompted review
Reply from Tradeinn
Dear Customer,
We kindly request that any email correction inquiries be directed to lopd@tradeinn.com .
Our team will review your request and assist you promptly.
Please accept our apologies for any inconvenience caused.
Sincerely,
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