We have purchased everything we needed for our bathroom & kitchen renovation through Tradelink. Issues have come up along the way in terms of us ordering the wrong product or the builder accidentally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tradelink was a pleasure to deal with I ordered a toilet roll holder online it was excellent quality my local tradelink gave me a call on arrival couldn't have been easier. I also purchased a vanity... See more
Company replied
Excellent service at Gympie store for item which had to be ordered in from Brisbane. Cheryl kept me informed of progress and let me know immediately it arrived. On an extremely hot day she happily car... See more
Company replied
Ordered a kitchen sink online. Found what I wanted quickly, ordering was simple and paid without issue. 5 days later I received an email to advise that the sink had come in and was ready for collectio... See more
Company replied
![2000 Series Buttons & Bezel White [063389]](https://businessunitproducts-images.trustpilot.com/6237cd84390dccc18d04482e_300pxWide.png)
![PureMix x7 Replacement Water Filter Cartridge 12in 1Micron [139376]](https://businessunitproducts-images.trustpilot.com/6238e4b411136cfc81fa9488_300pxWide.png)
![60Cm Slide Out Rangehood Recirculating Venting Stainless Steel [253987]](https://businessunitproducts-images.trustpilot.com/62350cd29228f0615f850679_300pxWide.png)
![Projix Toilet Roll Holder Chrome [116012]](https://businessunitproducts-images.trustpilot.com/623e9dda6763cfd8cdad066b_300pxWide.png)
![Pull-Out wall Spout Chrome [297368]](https://businessunitproducts-images.trustpilot.com/667ba1d3633f49482b2dfaa1_300pxWide.png)
![Cabinet On Kickboard 2 Door 2 Left Hand & 2 Right Hand Drawer 304 Stainless Steel 1200mm White 1 Tap Hole [158256]](https://businessunitproducts-images.trustpilot.com/659c70cddd61e7450f2014e5_300pxWide.png)
![Easyclean Wall Top Assemblies w/Handle & Button Chrome (Pair) [133302]](https://businessunitproducts-images.trustpilot.com/623c041c9102ccb4b73f4353_300pxWide.png)
![Caravan Inline Water Filter w/ Brass Connectors 1Micron [151691]](https://businessunitproducts-images.trustpilot.com/6233da6ba4517febfec054b3_300pxWide.png)
![Easyclean Basin Top Assemblies with Handle & Button Chrome (Pair) [133301]](https://businessunitproducts-images.trustpilot.com/628096f11a1ec25622b35ea4_300pxWide.png)
![Soap Holder Chrome [158696]](https://businessunitproducts-images.trustpilot.com/637edf6ab9504938018ce207_300pxWide.png)
Company details
- Bathroom Supply Store
- Home Improvement Store
- Hot Water System Supplier
- Plumbing Supply Store
- Water Filter Supplier
Written by the company
Reliability and a durability are yours when you make your selections from the Tradelink range. We know that you want the best in quality and performance from the products you buy, and we do too. That’s why we’ve partnered with the best bathroom, kitchen and laundry brands in the business, including Caroma, Phoenix, Oliveri, Raymor, Fienza and more. We recently celebrated 150 years in the industry and are proudly Australia’s oldest plumbing merchants, but at Tradelink, it’s never about us, it’s always about you! We know renovating and building can be daunting. But our specialist team is here to inspire big ideas, share our expertise, and step you through every stage of your project. We help you make things happen, and we make product selection quick and easy.
Written by the company
Contact info
Australia
- 1300 658 277
- tradelink.com.au
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive experience
A visit to the local store resulted in good advice. The online transaction was easy with item delivered in good time and as described.
April 22, 2026
Reply from Tradelink
We're so glad to hear you received good advice and found your online transaction easy with timely delivery. Thank you for your feedback.
Quick delivery and excellent support in…
Quick delivery and excellent support in ensuring I ordered the right product.
April 24, 2026
Reply from Tradelink
We're delighted you had a positive experience with our quick delivery and excellent support. Thank you.
Reply from Tradelink
We're happy you had a great experience with our service and fast delivery.
Never received it for 3 x weeks
Never received it for 3 x weeks. When I rang they said it had just arrived in shop. Was not told it was not in stock and I had to wait. Then was told it would be delivered the day after I rang so I stayed home for whole day waiting for it. It didn’t arrive so rang the store the following day again and was told the staff put it on the shelf to be picked up.
May 15, 2026
Reply from Tradelink
We sincerely apologize for the significant delays and miscommunications regarding your order. We understand your frustration with the multiple issues you experienced, including the unannounced stock delay and the failed delivery attempt. We take on your feedback to help improve our processes
Quality products
Quality products, friendly staff and a good price not much more to ask for
April 22, 2026
Reply from Tradelink
We're delighted you enjoyed our products and service. Thank you for your feedback.
Nothing about this purchase was good
Nothing about this purchase was good. Purchased from Tradelink online, took a very long time when it said available online. Then it was wrong size toilet seat, didn’t even open the box and they said we couldn’t refund. Terrible service will never use again and will never recommend
May 13, 2026
Reply from Tradelink
Thank you for your feedback. We’re sorry to hear you were disappointed with your experience, particularly regarding the delivery timeframe. As the packaging was reported to have been opened, the store was unable to accept the return for hygiene reasons. We appreciate you taking the time to share your comments.
Walked in and picked up the item
Walked in and picked up the item. No hassles which is a nice change.
May 12, 2026
Reply from Tradelink
We're glad to hear your pickup was hassle-free. We appreciate your positive feedback.
Reply from Tradelink
We're glad to hear your online purchase went smoothly. Thanks for the feedback.
Great Customer Service
Staff were very friendly and helpful in organising for a product to be transferred from another store in a quick turnaround.
April 17, 2026
Reply from Tradelink
We're so glad to hear that our team was friendly and helpful in arranging a quick product transfer for you. Thank you for your positive feedback.
Exceptional customer service
I was very impressed with the customer service. Both over the phone with canningvale and bibra lake store and in store at bibra lake.
This will definitely make me look at tradelink for anything i need first!
Thanks guys :)
May 8, 2026
Reply from Tradelink
We're happy to hear that you were impressed with the customer service you received from our team. It's great to know that your experience will make you consider us for future needs. Thanks for your positive feedback.
Reply from Tradelink
We're happy that ordering was easy, and you experienced excellent communication. We appreciate your positive feedback very much.
The service I was giving was fantastic…
The service I was giving was fantastic and my order came early, all the staff were happy to help in all ways that I needed, thankyou so much,
May 7, 2026
Reply from Tradelink
We're happy to hear that you received fantastic service and your order arrived early. We appreciate your kind words and are glad our staff were helpful. Thank you so much.
Reply from Tradelink
We're glad you enjoyed our products and service. We appreciate your positive feedback and thank you for sharing.
Had what I needed and I collected it…
Had what I needed and I collected it without a fuss. Great communication from staff.
May 7, 2026
Reply from Tradelink
We're happy to hear that you found what you needed and your collection was seamless. It's great to know our team's communication was helpful.
Bright communication when going into…
Bright communication when going into store. Goods are as ordered. Think we will open a Trade account
April 15, 2026
Reply from Tradelink
We're happy to hear that you had a positive experience and that your order met your expectations. Thank you for your feedback, and we'd be glad to assist with opening a trade account.
Great Service All Round
Their website and online ordering process is very easy to navigate. Communicating and delivery were very good and the product was perfect
April 15, 2026
Reply from Tradelink
We're happy to hear that our website was easy to use and that you were pleased with our communication, delivery, and product. Thank you for your positive feedback.
Reply from Tradelink
We appreciate you sharing your positive experience. We're glad our helpful staff and efficient systems made the process simple for you.
Quick, friendly and easy
Super quick, easy and convenient to place the order. Delivery was quick and friendly. Phone calls and emails to keep us updated.
May 5, 2026
Reply from Tradelink
Thanks for the great review! We’re glad the ordering process was quick and easy. We appreciate your positive feedback regarding our delivery and updates.
Product is exactly as ordered
Product is exactly as ordered, good quality and sent in a timely fashion
April 14, 2026
Reply from Tradelink
We’re pleased to hear the product met your expectations, with good quality and prompt delivery. Thanks for your positive review!
Reply from Tradelink
We're happy to hear that everything met your expectations! Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.