Williams Trade Only Plumbing Reviews 

2,033
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff across different branches for being exceptionally friendly, highly knowledgeable, and always willing to help with any request. People note that visiting the local stores is always a positive, welcoming, and entirely smooth interaction. Some reviewers were happy with the exceptionally fast delivery services and reliable product availability for their daily jobs. Buyers also appreciate the very competitive trade prices and the wide range of plumbing supplies available immediately. Consumers emphasize that dealing with the supportive team is consistently hassle-free, efficient, and completely professional throughout.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting that team members are extremely... See more

Service

Reviewers mention positive feedback about service, highlighting consistent satisfaction and reliable support... See more

Product

Reviewers highlight positive aspects of product quality, pricing, and availability. Consumers consistently... See more

Price

Customers consistently note positive experiences with price, highlighting fair and competitive rates across a... See more

Delivery service

Consumers find the delivery service to be consistently reliable and efficient. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of Tradeonly for over 15 years and have always found the staff to be friendly, helpful and efficient. I have used many branches but am a regular at both Gosport and Fareham and... See more

Rated 5 out of 5 stars

One of the best plumbing suppliers with reasonable price, all the staffs from any branch very helpful and proactive. The best thing i like there is you can grab anything you require from the shelves.... See more

Rated 5 out of 5 stars

I have used this company for several years now. Staff inside the shop are extremly helpfull and accommodating The driver Ryan never lets me down on time keeping for my deliveries and is very f4end... See more

Company replied

Rated 5 out of 5 stars

The Luton branch is very good, Customer service is perfect everytime, the team is helpful. Not only that... Delivery driver always on-time and extremely helpful which is also good. The staff a... See more


Company details

  1. Plumbing Supply Store
  2. Heating Equipment Supplier
  3. Hose Supplier
  4. Hot Water System Supplier
  5. Pipe Supplier
  6. Pump Supplier
  7. Rainwater Tank Supplier
  8. Tool Store
  9. Water Filter Supplier
  10. Water Pump Supplier
  11. Water Softening Equipment Supplier
  12. Water Works Equipment Supplier

Written by the company

Founded by Mick Williams in 1972, we were a traditional local independent merchants for many years. Recently, the combination of great prices and the best products backed up by exceptional service has catapulted us forwards to become a major regional independent and one of the fastest growing merchants in the UK. Whilst other merchants may offer a confusing mess of price lists and discounts, we simply publish our best trade price, and charge the same price to every trade customer. If we get a deal from a manufacturer, then it is available to all our customers. All we ask is that, if we don’t know you, you are patient whilst we verify your trade status, as we do not deal with retail customers. Give our awesome online service a try - www.tradeonlyplumbing.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,033)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

I have been a customer of Tradeonly for over 15 years and have always found the staff to be friendly, helpful and efficient. I have used many branches but am a regular at both Gosport and Fareham and have nothing but praise for the staff at both outlets. Many of them have become friends over the years and have gone above and beyond to ensure my needs are met as a customer. Highly recommend!

September 1, 2025
Rated 5 out of 5 stars

Excellent as always

Excellent as always.
All the staff are friendly and helpful.
Faultless service and great atmosphere.
Highly recommended.

September 1, 2025
Rated 5 out of 5 stars

I want to thank the whole team in…

I want to thank the whole team in Bedford for their constant help & support. I've been in the trade for over 20years & there's been a big gap with suppliers that care & want to do their best to help you & these guys just fit the bill. They make my job 10xs easier & I can't thank them enough, Mike, Andy, Tasha & Rob.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Change account

All the staff was more than helpful in changing my account and delivering all the parts for a medium job.on day specified.

August 18, 2025
Rated 5 out of 5 stars

Williams Ashford again blows every…

Williams Ashford again blows every other merchant out out of the water, the counter service is always willing to pass on knowledge and experience along with a coffee, the delivery was seamless and the driver was helpful and willing to assist without hesitation all topped off with a smile and a bad joke!!

August 18, 2025
Rated 5 out of 5 stars

Best plumbing supplier

One of the best plumbing suppliers with reasonable price, all the staffs from any branch very helpful and proactive. The best thing i like there is you can grab anything you require from the shelves. Overall most convenient place for the plumbers.

August 18, 2025
Rated 1 out of 5 stars

Great sales service as long as nothing is faulty

Purchased a whole bathroom worth of supplies to redo my bathroom through williams (via my bathroom fitter). Everything went well, Nick at Gloucester was exceptionally helpful

Sadly the problems started there as the shower tray developed a large crack within 2 weeks of being installed. Despite having bought the tray from williams, they contacted kartell who contacted just trays. After weeks of waiting, just trays sent someone to look at the tray who said it wasnt installed correctly despite being on a full timber frame, which is superior to the flimsy riser kit they supplied!

As a result, just trays declined to take responsibility for the faulty product and have blamed it on the install. Williams have also backed out of taking any responsibility which leaves me with the cost of ripping out a shower tray and the associated panels

Disappointing experience that I have to go through consumer rights because williams is unable to do any more despite williams stocking low quality products including a shower screen that was 10cm shorter due to a "manufacturing defect"

June 26, 2025
Unprompted review
Williams Trade Only Plumbing logo

Reply from Williams Trade Only Plumbing

Hi Patrick, thank you for your feedback
We are sorry you feel disappointed by your experience with us. I understand that we have already taken various actions to try and resolve this issue. However, we will investigate further with all parties involved and endeavor to get back to you as soon as possible. Many Thanks, Sara. Williams

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