Trads Reviews 

235
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Great products, a really good website and wonderful customer service from start to finish. The team has fielded a lot of questions from us and provided great support. We were kept very well informed d... See more

Rated 4 out of 5 stars

Staff were very helpful in providing advice and samples as we had lots of questions before we bought. Cannot comment on the radiator yet as we are awaiting the fitter. The main gripe is delivery. If... See more

Rated 5 out of 5 stars

Absolutely exceptional service from Trads from start to finish! From ordering paint swatches at the start of the process to helping us source the valves that we wanted. We were kept well informed thro... See more

Company replied

Rated 5 out of 5 stars

After living in our renovated house for a couple of winters we noticed one of the rooms had a cold spot so we decided to add a small column radiator to match the two we had previously bought from tra... See more

Company replied

Company details

  1. Radiator Shop
  2. also in
  3. Boiler and Heating Service
  4. Heating Equipment Supplier

About Trads

Written by the company

Trads Cast Iron Radiators has been established for over 20 years and has thousands of satisfied customers, as shown with our 5 Star Trustpilot reviews and customer gallery. Within our Lincolnshire-based factory and showroom, Trads highly skilled and experienced master-craftsmen assemble and hand-finish over 50 different styles and sizes of Cast Iron Radiators. The Cast Iron Radiators are built in sections and fully customisable up to 2 metres in length.

From traditional Victorian to ornate, Trads Cast Iron Radiators can be finished in over 10,000 colours from prestigious paint brands like Farrow & Ball, Little Greene and Roberson Liquid Metal. Alternatively, you can choose from specialist finishes including Hand Burnished (Polished), Satin Polish, Highlight, Verdigris, Vintage Copper, Hand Gilded and Pewter Lustre. Trads offer FREE colour swatches and a FREE colour match service; simply provide a wet sample

Whether renovating a period property, castle in Scotland, hotel in London or a chateau in France, Trads can facilitate. We offer Worldwide delivery and FREE UK Mainland Kerbside Delivery on radiator orders over £449 including VAT and accessories over £149 including VAT. Trads offers quality that is second-to-none, following a 60-step quality assurance process accredited by ISO9001. This gives us the confidence to provide a Lifetime Guarantee on ALL our Cast Iron Radiators. If you would like to see how your Cast Iron Radiators are made, please book a FREE Factory Tour.

VISIT OUR WEBSITE CONTACT US

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

235 reviews

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4.6

All reviews

(235)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

No complaints at all.

Very efficient service. Everything delivered as ordered and on time. The installed radiators fit exactly into the look and feel I wanted to achieve and they work very well. No complaints at all.

January 2, 2022
Trads logo

Reply from Trads

Hi Richard

Thank you for your review.

We are pleased to hear you are happy with your radiators and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Great service and product

December 29, 2021
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Reply from Trads

Thank you for leaving a review.

We are pleased to hear you are happy with your product and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Really great product which was better…

Really great product which was better than I thought it would be - will use again

December 15, 2021
Trads logo

Reply from Trads

Hi Wayne

Thank you for your review.

We are pleased to hear you are happy with your product.

Regards


Trads Customer Service Team

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Rated 4 out of 5 stars

Replacement radiators an asset

The three cast iron radiators are a big improvement visually over the ones they replaced and are much admired. If we had done more research before ordering, we would have paid more attention to the heat output rather than the dimension between the existing flow and return copper pipes. Let this be a warning to future purchasers as we have had to turn up the boiler temperature in the current cold weather - using more gas. In fact our plumber was so good at bending pipes neatly we could have selected an extra column on each rad.
However, that was our mistake and the radiators themselves are excellent quality and just what we wanted. The sole reason for the score being 4 not 5 is the delayed delivery period of six weeks rather than the five weeks maximum we were promised.

December 10, 2021
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Reply from Trads

Hi Mr Wheelhouse

Thank you for leaving a review.

Please accept our apologies for the slight delay in the delivery of your order.

We are pleased to hear you are happy with your radiators.

If you require any further assistance please do not hesitate to contact us.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Great quality item

Great quality item. Just as described and works well.

December 8, 2021
Trads logo

Reply from Trads

Thank you for your review.

We are pleased to hear you are happy with your item.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Radiator not fitted yet

Radiator not fitted yet. But arrived on time with no issues.

November 26, 2021
Trads logo

Reply from Trads

Hi Annette,

Thank you for taking the time to leave a review.

We are pleased to hear you are happy with our service.

Regards


Trads Customer Service Team

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Rated 5 out of 5 stars

**HIGHLY RECOMMEND**

We looked high and low to find the perfect cast iron radiators that were beautiful in finish and reasonably priced. Trads cast iron radiators were the answer to our problems. They have an excellent range of products and stocked exactly what we were looking for. Prior to placing the orders (we've purchased three beautiful styles so far in a range of colours), we contacted Trads to seek advice. They went above and beyond on each occasion, sending samples and talking us through sizing, fitting, and finishes. And, all this through lockdown too! The best part was that the price is the MOST competitive on the market and comparable to some of the reclaimed radiators we've seen without the added cost of collection, repair and repaint.

To top it off, the communication from Trads was fantastic and the delivery was prompt. We couldn't be more delighted with our stunning radiators and will be returning soon to place an order for our dining room.

November 5, 2021
Unprompted review
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Reply from Trads

Hi Farzana

Thank you for your great review.

We are pleased to hear you are happy with your cast iron radiators and our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Excellent product

Excellent product, Sales, and Support teams. Item is supplied pressure tested and I have not experienced leaks with a Trads radiator (unlike some of their competitors). Paint finish excellent, Delivery was earlier than quoted.

October 19, 2021
Trads logo

Reply from Trads

Hi Richard,

Thank you for taking the time to leave a review.

We are pleased to hear you are happy with our radiators and service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

GOOD COMPANY

GOOD COMPANY, NOTHINGS A PROBLEM

October 10, 2021
Trads logo

Reply from Trads

Thank you for taking the time to leave a review.

We are pleased to hear you are happy with our service.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

A fabulous range of iron radiators with…

A fabulous range of iron radiators with a huge selection of colour options. When we visited the showroom both Catina and Ashley could not have been more helpful.

September 2, 2021
Unprompted review
Trads logo

Reply from Trads

Thank you for taking the time to leave a review.

We are pleased to hear you are happy with our service and products.

Regards


Trads Customer Service Team

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Rated 1 out of 5 stars

Disaster

in June I ordered a cap for radiators by paying with PayPal, then I integrated the payment with the required postage. After several weeks I asked for information and was told that it would arrive at an address which, however, did not correspond to the one indicated in my request. To date the piece has not arrived and I was forced to open a dispute with PayPal .... in short, a disaster .... I hope for a miracle of the last hour

August 28, 2021
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Reply from Trads

Thank you for taking the time to leave feedback and we apologise the item has not arrived yet. We use a third part delivery company and we do have proof of postage. That said, we appreciate it can be frustrating waiting for your item to arrive. If you want to contact us directly on 01400 263 303 and we can help resolve your issue. Sorry for any inconvenience caused.

Kind regards

The Trads Customer Service Team

Rated 5 out of 5 stars

STUNNING product & service :)))) Sadly…

STUNNING product & service :)))) Sadly the same can not be said for the delivery company. The driver was awful :( Hopefully this will be sorted as the product is second to none! A*****

August 27, 2021
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Reply from Trads

Hi Susan,

Thank you for taking the time to leave a review.

We are pleased to hear you are happy with our service and products.

We will feedback your comments to our courier and we apologise for any inconvenience caused.

Regards


Trads Customer Service Team

Rated 5 out of 5 stars

Hot Stuff ..

As we where redecorating our stairs landing and hallway, we wanted a feature radiator rather than the standard white single panel rad in the hallway,
looking around the web at what was available, and the prices, I have to say Trads came out on top, not only with the range and styles of radiators they have, but also all the accessories available, and their customer service,

The radiator i had ordered was rather large, and on their web site it states that the radiators are shipped in two parts, which in my case would still be to large to handle, a few emails to their customer service dept, and i was assured my radiator would be delivered in Three parts,
On the day of delivery, the driver dropped it right by my front door, along with the box of accessories i had ordered,

Really good quality radiator that will take pride of place in our newly decorated hallway,
Its nice to do business with a very professional company,
Highly recommended,

August 2, 2021
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Rated 5 out of 5 stars

Excellent service

Excellent service. Had an absolute nightmare with the r rad we originally ordered from. 4 months and no rad or refund. Contacted this company and I had a similar rad delivered FOC within a week and an awful lot cheaper that the original.
We’re in the process of replacing all our rads with cast iron ones and Trads will get all of my business.
Thanks again for a fantastic service.

July 8, 2021
Trads logo

Reply from Trads

Thank you very much for your great review.

We’d like to feature photos of your installed radiator on the Trads website gallery page & social media. Please send your photos to sales@tradscastironradiators.co.uk.

Thanks again.

The Trads Team

Rated 5 out of 5 stars

Excellent product

July 6, 2021
Trads logo

Reply from Trads

Thank you for your great review.

We’d like to feature photos of your installed product on the Trads website gallery page & social media. Please send your photos to sales@tradscastironradiators.co.uk.

Thanks again.

The Trads Team

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, very helpful and efficient. We absolutely love our radiator, amazing quality! Would highly recommend this company and would definitely use again.

May 31, 2021
Trads logo

Reply from Trads

Thank you for your great review.

We’d like to feature photos of your installed radiator on the Trads website gallery page & social media. Please send your photos to sales@tradscastironradiators.co.uk.

Thanks again.

The Trads Team

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