I ended up taking back my purchase, as I read more into this being a potential scam. Plus, while I was delivered a product, it did not work with my children's temperaments. Despite my misgivings, I... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I love the physical card deck- it is fun for my almost 4 year old and while we are still struggling to use them in the moment of big feelings, he does like looking at them when he's calm and will some... See more
Company replied
Trailies cards helped me figure out for my child what id never figured out for myself, despite thousands in councillor fees How to calm down Props like name what you see, hear, feel or do de... See more
Company replied
Being able to name big feelings has made all the difference in those trying moments. Using our bodies to process the emotional waves comes naturally now. Outbursts are shorter. Resolve comes sooner. I... See more
Company replied
3.4
Average
91 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I love these cards
I love these cards! I work as a clinician with autistic children. These cards make coping skills far more accessible to young kids. I am so excited to use these with my clients! I recommend getting the digital copy and printing it out. I laminated them and they work great!
January 23, 2026
Unprompted review
Reply from Trailies
Hi there — thank you so much for sharing this! 😊
We’re thrilled to hear the cards are helping make coping skills more accessible for young kids, and it means a lot that you’re using them in your work with autistic children. Love your tip about the digital version + printing and laminating — that’s such a smart way to make them extra durable for sessions.
We’re so excited for you and your clients, and we really appreciate the recommendation! 💛
Terrible Service
I ordered the digital product by accident, I wanted a refund so I could purchase the physical cards instead. I was immediately told I needed to try the product for 14 days before a refund could be issued.
After the 14 days I tried again, but I was told again I need to wait 14 days for a refund. I see now they never intended to give me a refund in the first place.
All the customer service agents did was give me a run around while trying to push me to buy more products from them.
This was one of the worst interactions I have had with customer service, something so simple as issuing a refund in good faith has turned into a 20+ day ordeal with me having no other choice but to dispute the charge through my bank.
Be sure if you are going to purchase anything from this group that you absolutely want it, because they most certainly won't give you your money back.
January 10, 2026
Unprompted review
I'm in love! …
They stand behind there produxt and customers! My kids lovee love love the cards. They are excited to take one out. And the exercises are very helpful to me! I get a second chance when I use it.
January 27, 2026
Unprompted review
Reply from Trailies
Sholom, thank you so much for the amazing review! 💛
“I get a second chance when I use it” — that line really means a lot. That’s exactly what we hope the cards give parents: a simple reset in the moment, and a way to reconnect without the guilt spiral.
We’re also so happy your kids are excited to pick a card — that buy-in is everything. If you ever want, tell us their ages and we’ll suggest a few favorite “go-to” cards to rotate in so it stays fresh and fun.
Thank you again for trusting Trailies and for taking the time to share this.
Scam alert
Scam alert. They are ignoring refund requests and delaying the refund process.
January 28, 2026
Unprompted review
Reply from Trailies
Kimberley — I’m really sorry this felt that way. To clear this up: I see we’ve refunded your order in full already.
Could you please check the original payment method? We don't want you to think we didn't!
Do not buy the cards
Do not buy the cards. They automatically subscribe you to a monthly billing service for $29 dollars a month. They do not make this obvious and if you are not savvy it is not easy to cancel. Very sneaky and I would question how ethical they are with the data they collect from you!
January 31, 2026
Unprompted review
Reply from Trailies
Lucy — I’m really sorry this was your experience, and I understand why you’d feel upset.
To clarify: we do not automatically subscribe anyone. Any $29/month option is completely optional, and anyone can simply decline it — nothing should start unless it’s actively selected/confirmed.
That said, we absolutely want to help you get this sorted fast. If you can email us a screenshot of the $29 charge (you can blur sensitive info) and the merchant name shown on your bank statement, we’ll confirm exactly where it came from and help you cancel/stop it immediately if it’s connected.
We take ethics and data privacy seriously, and we’re happy to look into your specific case and make sure you’re taken care of.
I have sent them multiple emails with…
I have sent them multiple emails with zero response. It doesn’t feel legitimate. I paid for both the digital and physical cards versions and held off on providing my home address for the physical cards as I wanted a refund - after all this time (purchased 6 weeks ago) still no response, so today I provided my address to see if anything happens. So disappointing. I will go through Amex to handle this.
December 20, 2025
Unprompted review
Reply from Trailies
Hi — I’m really sorry this has been so disappointing.
It looks like we didn’t receive your earlier emails and that's why we contacted you after this review was placed. I'm sorry there was an issue, however, we're glad to assist you further if you have more questions or requests for us!
DO NOT ORDER FROM THIS DUPLICITOUS COMPANY
DO NOT ORDER FROM THIS COMPANY AS THEY WILL SIGN YOU UP FOR SUBSCRIPTIONS THAT YOU DIDN'T WANT, THEY ARE CYNICALLY TRADING ON THE BASIS OF AUTISTIC CHILDREN
January 31, 2026
Unprompted review
Reply from Trailies
I’m really sorry this was your experience, and I understand why you’re upset.
From what we can see on our side, the subscription was selected by mistake — and as soon as you notified us, we processed your refund right away.
We never want anyone to feel tricked. The subscription is optional, and we’re continuing to improve the checkout flow so it’s clearer and harder to select unintentionally.
If anything still looks off on your statement or you’d like us to confirm the refund details, please message us with the email used at checkout and we’ll help immediately.
Rip off
Paid the money, hit order, got nothing. Thought I was paying for a physical deck of cards. Nothing in the order process suggested otherwise. Rip off. Can’t even print them off to create the cards myself. All digital. Rubbish
January 22, 2026
Unprompted review
If I could leave zero stars, I would
I ordered the Big Feelings card deck for $29.95. It did not indicate it was a digital deck until after I plugged in my credit card info. Only then did they indicate I could purchase an actual card deck for $49.95. Of course, I wasn’t going to pay that ridiculous amount of money for a card deck. I never hit submit, yet I was charged $29.95 for a digital deck. Surprise, surprise, I never received a link to download the deck digitally. I emailed them twice and called twice. No response. STAY AWAY from this company. It’s a scam!
January 26, 2026
Unprompted review
Reply from Trailies
Hi — I’m really sorry this was your experience, and I understand why you’d feel upset.
We did reach out to you via Trustpilot to help resolve this, but we haven’t received any contact information (order email/order number) to locate your purchase and resend your download link.
A couple important notes:
We can re-send your Big Feelings Deck download immediately, but we need the email used at checkout (or your order number) to find the order.
You mentioned you called twice — we want to clarify that we do not have active phone support right now, so you couldn't contact us that way. Are you sure the number you called was associated with Trailies and not another service?
Please email us at support@trailies.com
with the email used at checkout (or your order number). If you prefer to keep it private, you can also send it through Trustpilot messages — but without that info, we unfortunately can’t access your order to resend the product or help further.
The cards did not work for my grandson…
The cards did not work for my grandson and I contacted customer service 3 times without a response.
January 28, 2026
Unprompted review
Reply from Trailies
Ralph — I’m sorry the cards weren’t a good fit for your grandson, and I’m also sorry you felt ignored.
We have tried to reach you through Trustpilot so we could help, but we haven’t received a reply with any contact/order details, so we haven’t been able to locate your purchase or see the messages you’re referring to.
Please message us back on Trustpilot or email us at support@trailies.com
with the email used at checkout (or your order number). As soon as we can locate your order, we’ll respond right away and help you with next steps.
Fantastic cards
Fantastic cards, I misunderstood and made a mistake with purchasing, really responsive and emailed back very quickly to rectify my mistake. Made such a difference already and super helpful - they read the emails you send and are very helpful and supportive! Couldn’t be happier
January 21, 2026
Unprompted review
Reply from Trailies
Hi Holly,
Thank you so much for taking the time to leave this review 💛 We’re really glad we could help sort out the mix-up quickly and that the cards are already making a difference for you.
It truly means a lot to hear that you felt supported and heard — we read every message and do our best to help each family feel confident and cared for.
Thank you again for your kind words and for trusting Trailies. We’re so happy to have you here 😊
Children's good Adults not
The children's deck of cards are great. The parents deck of cards could be good if it wasn't false advertising. You are not given what is advertised. I've been more than reasonable in waiting for this to be rectified. I've been waiting several months. Initially it was delt with well now I'm just getting ignored and still don't have what I paid for. When this deck is sold as advertised to be as good as the children's deck it needs to be like the app for that.
November 19, 2025
Unprompted review
Reply from Trailies
Hi Claire,
Thank you for your honest feedback. We’re glad to hear the children’s deck has been helpful, and I’m truly sorry that your experience with the parents’ deck and follow-up has been disappointing.
You shouldn’t feel ignored, and if something you paid for hasn’t been delivered as expected, we want to look into it and make it right. Please email us at support@trailies.com
with your order details so we can review this and help resolve it.
Kind regards,
Well worth it!!
These cards are well worth the purchase. We've had them for a week, and have turned several difficult situations into loving and fun ones by pulling out a card and doing what it says. Highly recommend!!!
January 9, 2026
Unprompted review
Reply from Trailies
Hi Jade,
Thank you so much for sharing this — it truly means the world to us. Hearing that the cards helped turn difficult moments into loving, fun ones is exactly why we created them.
We’re so glad they’ve already made a difference for your family, and we really appreciate your recommendation. Thank you for being part of the Trailies community!
The big feelings deck
I was struggling with my autistic child with his meltdowns not knowing how to prevent them from happening. My brother saw trailies advertised and told me to take a look. I’m so glad he did. They are fantastic and it has taken a long time with me saying shall we do a feeling card so he new what they were but for a couple of nights now right before bed he wants to one of the cards of how he is feeling. Now that is progress he is understanding the way he feels.
I also know I have a long way to go as well.
If you have a child that struggles to cope with these big emotions then give Trailies big feeling deck ago.
Thank you Trailies for all your help over the past couple of months.
January 12, 2026
Unprompted review
Reply from Trailies
Thank you so much for sharing this, Becky — your words truly mean a lot to our whole team.
What you described is real progress. The fact that your son is now asking to choose a feelings card himself before bed is huge, and it shows the patience, consistency, and care you’ve been putting in. Emotional understanding doesn’t happen overnight, and you’ve honored his pace beautifully.
We also really appreciate you sharing that this has been a journey for you too. That awareness and willingness to grow alongside your child is incredibly powerful — and something so many parents will recognize in your story.
Thank you for trusting Trailies and for letting us be part of your family’s progress over the past couple of months. We’re cheering you both on every step of the way.
I’m a great grandmother
I’m a great grandmother, I guess I didn’t know that I wasn’t going to get actual cards. I don’t have a working printer, so for me, it’s a mistake. Great idea, but I can’t afford to go further. I appreciate the help it could have given my great grand children.
January 12, 2026
Unprompted review
Reply from Trailies
Thank you for sharing your experience and for your kind words about our product.
We truly appreciate your support and are so glad you saw the potential value in the cards for your great-grandchildren.
I have recently purchased the digital deck and posters and I am so happy I did!
I am so happy that I chose Trailies. I used it the same day of purchase too. My little girls responded so well and in under 3 mins they were laughing and happy again having forgotten all about why they were having a meltdown.
I used them again last night at bedtime when my eldest got upset. She likes to choose her own card and we do the activities together. So far so good. I would highly recommend. 😁
January 6, 2026
Unprompted review
Reply from Trailies
Hi Sonya,
Thank you so much for sharing this — it truly made our day to read. We’re so happy to hear your girls responded so well and that you were able to turn those tough moments into laughter so quickly.
It’s wonderful that your eldest enjoys choosing her own card and doing the activities together — that sense of choice and connection is exactly what we hope the tools create. Thank you for the recommendation and for trusting Trailies with your family.
Please read full review and try the cards before deciding
Ok so , To start I need to say that I have had good customer service
The product and reviews are in two parts
Firstly the digital component , which is the one you get for the advertised price .
I find that useless and counterproductive if you are trying to reduce screen time for disregulated child who may be experiencing challenges with and regulating his “ Big Emotions” that this product is designed to assist with .
We haven’t used the digital content it’s difficult to access just at the times when you need them
However , the actual physical cards, well a different story
Whilst I definitely think they should be included , even if the cost was slightly more , they are a MUST have !!!
The physical cards are truly great !!!
They come in a box and the pictures of the little monsters are engaging
The activities are easy and fun and doing them together helps both child and parent/caregiver to calm down and de stress from what can be challenging times . It can turn into a fun game instead of a battle and diffuses the situation
My son loves them, he actively asks for them now , we keep them on his bed side table and he recognises when he thinks we’re going to need them
“ Melt like a marshmallow” is his current favourite along with “cooling the volcano”
They have really helped with his , probably typical 4/5 yr old , bedtime silliness and misbehaving which was getting out of hand resulting in everyone being stressed and raised voices .!
Please if you are experiencing occasional meltdowns or what’s considered to be bad behaviour but us actually usually just emotion or sensory overload , consider getting these cards
I urge you to email the company suggesting they include them as standard because without them it’s a waste of money and I think the people here who have left bad reviews are as a result of the digital content not the actual cards and it would be great to see more parents benefitting from the results
like we have
January 6, 2026
Unprompted review
Reply from Trailies
Hi Paula,
Thank you so much for taking the time to write such a thoughtful and balanced review — we truly appreciate it.
We’re really glad to hear you had a positive experience with our customer service and, most importantly, that the physical cards have been such a meaningful help for your son. Hearing that he actively asks for them, keeps them by his bedside, and recognizes when they’re needed is incredibly encouraging. “Melt like a marshmallow” and “cooling the volcano” are favorites for many families too 🙂
We also appreciate your honest feedback about the digital content and your suggestion around including the physical cards as standard. That perspective is genuinely helpful for us as we continue to improve and make the experience clearer and more effective for parents.
Thank you again for sharing what worked for your family and for encouraging other parents to give the cards a real try. We’re so glad they’ve helped turn stressful moments into calmer, more connected ones.
The cards have variety of fun choices…
The cards have variety of fun choices to let the child choose how they want to handle their emotions. If there are questions, responses are timely. I am looking forward to checking out the bedtime routine options. Thank you for creating fun and helpful tools for parents and caregivers.
December 27, 2025
Unprompted review
Reply from Trailies
Hi Shari,
Thank you so much for your thoughtful review. We’re really glad you’re enjoying the variety and that the choice-based approach is helping your child feel more involved in handling their emotions.
We hope you love exploring the bedtime routine options too, and please don’t hesitate to reach out if any questions come up. We truly appreciate your kind words and your support.
Quick, kind, and helpful.
Customer service was excellent when we had a question—quick, kind, and helpful.
December 29, 2025
Unprompted review
Reply from Trailies
Hi Tina,
Thank you so much for the kind words. We’re really glad we could help and that your experience with our customer service was quick and positive. Your feedback truly means a lot to our team.
Trailes big feelings cards has been very helpful
I recently purchased the 1st Time Listening Formula and The Big Feelings deck of cards. I was astonished by the effectiveness of the deck in managing my four-year-old's tantrums. Typically, when she is upset, it is challenging for me to calm her down, but these cards have been instrumental in transforming our interactions. They have proven beneficial in various situations, and l am grateful to have them. I appreciate the diverse range of emotions represented.
Additionally, I have integrated the 1st Time Listening Formula into our routine and have observed a positive impact. I appreciate your guidance and resources, Trailies, which have made a significant difference in our everyday routine.
December 23, 2025
Unprompted review
Reply from Trailies
Hi JC,
Thank you so much for taking the time to share this — it truly means a lot to us.
We’re so glad to hear that the Big Feelings Deck has helped you navigate your four-year-old’s tantrums and made those hard moments feel more manageable. Hearing that it’s transformed your interactions and helped in different situations is exactly why we created these tools.
It’s also wonderful to hear that the First-Time Listening Formula is making a positive impact in your daily routine. Your feedback about the range of emotions represented is especially appreciated.
Thank you again for trusting Trailies and for sharing your experience with others — it makes a real difference.
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