Trainline Reviews 

The website was easy to navigate and make my purchase.

So easy to book what I needed will definitely use again highly recommend

Easy instructions for me to follow. Always book using the app

Trainline sold me a ticket where the ticket for the final part of the journey was not valid / accepted on the bus. Spent almost 1.5 hours on the phone with staff not understanding a) what they had sold and b) keep insisting on incorrect information about who provided the service (clueless). Still refusing to give a reund for what we had to pay ourselves - do not sell ticketsvto journeys (planned by trainline) to places using operators you do not understand or know how it works - below poor performance and ‘customer’ - you provided us with an invalid ticket - just refund and start understand the products you are selling - WILL NEVER USE AGAIN!

The app is useful but it would be good to be able to get refunds etc on open returns if the train you take gets delayed or cancelled etc while you are on it.

Very easy to book train tickets

Good Communication when train was delayed

I was impressed with the amount of detail provided in a clear manner. I could easily modify my search to find best prices and most convenient times. Pricing info is clear and no additional charge is added if e-tickets are accepted

New train. On time. No disruption. Great trip.

Easy to book. I prefer to use Trainline app as it’s easier to use. Great experience.

Journey selection process is good. Things are less good when looking through multiple bookings.

Booking with Trainline is very easy and they always find the best route and price for your journey.

Very easy to make a booking, including choosing and reserving seats. Excellent experience.

I’m a 12 year old boy on a 6 minute journey and got kicked off for a legal e scooter the same battery that electric wheelchairs use,payed my money and not got it back,couldn’t meet my friends and ruined my day.

I accidentally entered the wrong date for my return journey and I found it impossible to change it once my payment had been accepted.

Ticket was expensive for the short distance travelling. But arrived on time. And smooth journey. Train was full and busy.

Always the best way to check out train journeys and buy tickets. Simple, swift and straightforward, I’ve used Trainline at home and in Europe and it’s brilliant.

I put in the details of where I would like to sit when booking, and it didn't reserve me a seat (more than 2 months before the train's due to leave so there's no doubt seats available - and then when I researched it using their AI I was basically told hard luck there's noting you can do to change it without cancelling the booking.

Rip off booking fee applied, this should be included in the price advertised. Pocketing money via stealth charges. Will not be using them again.

Booking process is so easy!!!! Great app with excellent offers....I use it frequently and have only positive feedback....love the fact you can load your tickets onto your wallet!!