Trainline Reviews 

I usually use Trainline to book my railway tickets. I like having the app on my phone too so that I can check the progress of the train. Recently, I was due to travel to London and the weather was exceptionally hot. Trainline advised against travel to the capital and refunded the vast majority of the cost very quickly. I always get paper tickets which I had to send through the post for the refund. A very easy process.

One of the most useful and easy to navigate apps I use. Journey planning , live travel and time data, journey reminders and electronic tickets. It all adds up to a stress free train ticket experience

Very easy to find suitable trains for our journey, book tickets & reserve seats.

Both trains from Chesterfield to Nottingham and back the following day were on time, clean and comfortable.

On both my outward and return journey I had cancelled trains.
Outward 8thJuly on Leeds to Saltburn
Return 13th July on Middlesbrough- Manchester Victoria.
Thankfully my passenger assist was helpful

The train was on time, in fact it was a few minutes early. I thought I had been transported to Japan where every train is on time always.

Trainline saved my ass when Flixbus dropped the ball. I still made it to my destination within a reasonable time.

Trainline’s is so simple to use. I always use it. Shame about the lack of AC on the trains though!

It's a great app..BUT!!!!

After having a 40 min delay in York yesterday (1245 to Hull)I was informed by app I was due a £5.05 refund, "apply here" ...what a faff!
Trainline use an external platform that has no data of your train tickets and payments, after uploading the QR code it still asks for a ticket number that you don't get when using online. I had to screenshot QR code off app then upload to refund system...I managed to bypass the request ( not sure how) then it asked for my bank details despite trainline knowing all of this...then when I got to the stage of entering I was informed I was due £1.01.
I was so frustrated and lack of confidence in the system I gave in.
So my conclusion is it's purposefully made non user friendly designed for you NOT to claim your refund.
It's such a shame as the actual train app is amazing and so disappointed to have them use an external provider who don't match trainline standards.

The site is easy to use, important as I am old and get impatient!
I always book through Trainline and usually book an open return, so my tickets are safe on my phone.

It’s so easy to book journeys and see prices at a glance. With my senior rail pass I visit my daughter in London from Scotland - often in first class as I can search for offers. I love a train journey and now with QR codes for buffet service to your seat, travelling solo is so much easier. Staff are always pleasant.

The app and website are very useful.
But the customer service via WhatsApp when needed was fantastic. Their reply time is very long, but when they come back to you they are very helpful

We were well looked after and treated with respect.
The train was comfortable and on time.
Our granddaughter booked it on line for us, she said it was easy.
We will use the service again when we need it.

Efficient, clean and easy.

Very good services

I always find Trainline very easy and quick to use

Far too many people on the trains these days, can’t remember the last time I sat down on a train from start to finish. Yes it gets you from A to B but at the prices required why am I paying over £100 to stand outside the toilets or the doors for a few hours jam packed like an animal in cattle class because I physically can not get to my reserved seat, even if I sat down I’d have someone stood right on-top of me as the entire isle is filled, so no amenities ever. Make the trains bigger thank god I’m not disabled.

Train on time, air conditioned, very pleasant ticket collector, good price, would definitely use again and recommend to friends.
Only two downsides - loo near us wasn’t operational and no coffee!!

Booked on line smooth journey with a 2 minute delay